Pools Etc

I wish I had read the reviews before arranging to do business with this company. The woman you deal with on the phone is arrogant and rude. «You must do business on our terms.» is what she said to me. Negotiations for the price of the work were not complete and when I said why didn’t you tell me this wasn’t include, the response I got was «I’m telling you now.» I was chastised for calling with questions. Too bad as she’s ruining the business for the honest workers who work there (or maybe some don’t care). I will never do business with this company again and suggest that no one else does. Robin.

If I could give a zero or a negative number I would. These guys are not worth thinking about. I had constantly complained about them not doing work that was agreed to (maintaining the pool and spa). They would not add water to the spa and a few times the spa broke due to a pump failure caused by low water level. They eventually caused more than $ 1000 worth of damage to my pool skimmer. They would toss the solid chemical hockey puck into the skimmer rather than properly treating the pool with the right mixture of chemicals. The skimmer is now leaking so badly I am loosing water at a huge rate (more money lost). Last straw was a broken pump, and instead of suggesting the cost effective multi-​speed pump to replace it (with a rebate that proves it pays back in less than 2 years), they just kept saying use a cheaper one speed. Their maintenance people are NOT TRAINED PROPERLY AND SHOULD NEVER TOUCH YOUR POOL OR SPA. YOU HAVE BEEN WARNED!!!

If I could I would give them 0 star.
I have never written a review, but feel like I have to. Do not do business with this company. Bad, bad service and customer service. They not only damaged my filter due to improper maintenance, but also tried to sell me a filter that would cost $ 700, and Leslie did it for $ 200. I used their service since ⁶⁄₂₀₀₇. Never was late on paying them, paid whatever they said needed to be replaced or repaired, never doubted them, but now I left wondering if they have cheated me on the sweeper, and other stuff. The company representative, Linda, who I have never met in person, was so rude when I pointed out the problem. I cancelled my service with them.