Menlo Clock Works

Easy to find and friendly service. Not a great selection though. I should qualify that by saying they have a lot of watches on display, but their selection is made up of many of the least popular or intriguing movements. Furthermore, they carry no high-​end pieces, and not even mid-​tier hitters like Sinn, Oris, Steinhart or Omega. They do carry some of Junkers’ Bauhaus line (which was nice to see), a moderate number of Tissots, and they might carry some Christopher Ward as well.
They’re affordable, but not a place to take a watch you really care about, for high-​level servicing. They don’t do polishing or re-​surfacing, and I wouldn’t trust them to repair expensive movements or deal with vintage pieces.

I described an issue with an antique Tiffany clock over the phone, and they walked me through the fix, asking nothing in return.

Friendly, earnest, knowledgeable clock technicians. Appreciate business like this. Thank you for taking care of our needs so well.

I came here when a pin fell out of my watch and needed a new battery– they were really quick and efficient– I was in and out in 15 minutes for $ 16. It would have been faster and cheaper if I had kept my original links (good to keep in the future!!). Staff is kind and their inventory of watches and grandfather clocks is fun to look at while you wait!

After M&S Watch Repair failed to get a simple battery replacement done right (the guy at M&S claimed my watch was broken), I took it to Menlo Clock Works. The lady behind the counter used a winder and an air gun to make sure there were no loose particles stuck inside, replaced the battery, and the watch works just fine.
Five stars for Menlo Clock Works. Zero stars for M&S Watch Repair.

I was looking for a watch as a Christmas gift, and I decided to go there based on the recommendation of a local watch repair in Los Altos. Before going, I did a long research in a very big mall. At Menlo Clock Works I found a very smart selection of the best brands (Tissot, Citizen, Seiko…) and a wide range of prices. The staff was very helpful and patient, they obviously know what they are talking about. I found the perfect gift, without the stress of roaming many shops. It is appreciable to have these kind of shop in the neighborhood !

Shocking dishonesty. I hope karma comes back and ruins this business.
I took my Skagen watch here a while ago. The little dot where the 10 is supposed to be had fallen off but was still in the watch face. I dropped it off for repair. A week later, I came back and they told me that they hadn’t finished it yet but showed me my watch with the crystal face taken off.
A week after that, they told me that they’d have to ship it to Skagen to get it repaired. I said no thanks since after all it was only a little dot. When they gave it back to me, the dot was gone… no where to be found. They swore that it wasn’t their fault since they hadn’t even taken it apart, which was a BLATANT LIE as they had shown me the watch with the crystal face removed the week before. I took my watch and stormed out, feeling powerless.

This place is really lukewarm. The jewelers are impatient and I always end up paying more than I thought I would have to. I’ve also had them reassemble a watch and clearly they didn’t do anything to clean the parts before assembly, because they left a fingerprint on the dial. At least they pulled it back apart for me at no charge later, but I won’t be bringing my timepieces there again.

Love this place. Great work. They repaired my watch that others said they could not. It took a couple weeks, but well worth it.

Called to have an antique clock repaired in January. Told the wait was 6 months. Put my name on a «list». Called back in 6 months, and was very vaguely told that the wait may be another year. Think I could be waiting forever, time to find a new clock repairman. Is their a zero star option

Hardworking and honest people. Took my watch here for battery replacement, turns out the watch was pretty bashed up and shorted 3 of their batteries. I offered to pay for their ruined batteries but they refused to accept it.
They have a really nice collection of watches and showpieces here, this one:
particularly stuck out to me.

Needed to get a diver extension taken off of my watch and took it to three different places but everyone said they could not do it. Finally decided to take it to Menlo Clock Works based off of a recommendation and they were able to do the job in under 10 minutes!
Workers were very friendly and I am very happy with the results. Will be taking all my watch needs to Menlo Clock Works!

I love this place. Just what a local shop should be. Great service, lovely products.

This is my go to place for battery change and occasional watch repair for our nice watches. Have always appreciated the fact that they get things done quickly and with high quality, and their staff professional and honest. For batter change especially, it’s really convenient to get it back while you wait. And for the more complex repair job, they were able to fix a problem for a very nice watch with sentimental value for which I thought was beyond fixing, and for a reasonable cost.

I took my 1990’s-era Swiss Army watch in to get the bracelet repaired and battery changed. The band had been bent beyond repair, but the creative repair genius figured out a solution so the latch stays closed and I can still wear it. Fifteen minutes and $ 8.45 later (no charge for the clasp repair), I was skipping out the door.
Great little family-​owned watch shop that’s been in the same location for 30 years is worth the trip just to check out their collection of grandfather clocks. Great local business to support with all your watch battery and repair needs!

Very expensive and inefficient service! They took over 10 days and charged me $ 30 to replace a pin that shouldn’t have taken more than 5 min and costed more than $ 5. They seem clueless about how to run a business. Not going back there again, EVER!

Brought 5 watches to M&S in Safeway in Menlo Park today. Expensive watches with dead batteries. Quote: $ 25 each, $ 125 in total, 10 – 15 minutes each, total an hour. Went to Menlo Clock Works half of a block away. Quote: different prices for different watches and batteries types, $ 98 in total. Took the nice and honest lady at Menlo 15 minutes in total to do the job.
I know where I would go next time I have a watch problem.

This place is terrible. My watch has been working fine for 5 years. I typically get the battery replaced once a year. I went to Menlo Clock Works for the first time a few weeks ago. Not only did they do a sloppy job (a piece of fabric was closed in the casing when they reassembled it), but they scratched the watch and gave me a bad battery (four weeks after getting the battery replaced my watch is losing time). I will never go there again.

Menlo Clock Works was recommended to me by another watch repair place after I had asked them to change battery and adjust clasp on my wife’s ‘expensive’ Heublin (French) watch. A recommendation of one watch repair place by another is unusual, and noteworthy.
Menlo Clock Works replaced the battery and adjusted the clasp while I waited — and charged a very reasonable fee.
While I was in the shop, a gentelman brought in a watch for a battery and said ‘before I knew about you, I had to send it to Boston, and send my other watch to Switzerland.’

I took my watch in after my toddler did something to the wrist band that prevented it from closing. I had spent several minutes trying to fix it on my own but couldn’t determine the problem.
I brought it in here and two minutes later walked away with a fixed wrist band, free of charge.
Great customer service!