Country Club Cleaner

They will break all your buttons!!! This is the worst dry cleaning I have ever experienced. I gave them 5 or 6 tries. Each time they broke numerous buttons. They attribute it to their iron press, don’t seem to care that it breaks buttons, and have no plans to rectify the issue. The last time we picked up our clothes, there were other people in line having the exact same issue with broken buttons. They are also poor at removing minor stains. To top it all off the older of the two ladies working there is crumudgeon, disrespectful, ungrateful and extremely rude.
My family will never go to this dry cleaners again. Quite frankly, I don’t even understand how they’re still in business. Don’t take your clothes here unless you want to constantly replace broken buttons and deal with people who are rude.

The most worst dry cleaning. They destroyed all my clothes. And the employees are very rude and impolite. They even don’t want to fix their fault. Not recommended at all !!!

I’ve been going here since 2012 and have loved it. They are flexible, friendly and Mia in particular pays great attention to her established clients. If you live in West Menlo I think it’s a no brainer.

Meh. They are convenient so I keep going there, and have been for almost 10 years. Nothing special. There are two primary ladies that work the counter. One is friendly, one is rude. Pricing is on the higher side. Their work is decent, they break a button or leave a mark on occasion, but overall not bad.
A 4 or 5 star rating would require them to have better pricing and be much nicer. So its a 3 star in my mind.

A good quick place for me to drop off pants for cleaning, took three days though at it was 9 dollars, and unless you use your card for a charge over 15 the always ask for cash

I came in with an emergency wardrobe stain — I was having lunch at the Rosewood in 1.5 hours and as I got out of my car with my clothes to change into after the Dailey Method, my blouse got some car grease all over the front! Normally I’d just run home for a change of clothes, but my home is in SF so that wasn’t an option. I ran in and explained that I needed to have it cleaned and ready to go in an hour. THEY DID IT! Stain came out, blouse beautifully pressed and I think it only cost me $ 8. THANK YOU VILLAGE CLEANERS!

Since my last review is over one year old, I thought I’d write an update. This place definitely still deserves a 5-​star rating. I’ve only become more impressed with their service.
The employees at Country Club have really gotten friendlier over the years. They are quick to greet you when you walk in the door and they don’t miss a thing! The other day, I left my chapstick in my suit pocket and the woman caught it immediately. Whenever there’s a stain in my mom’s blouse or I forget to take the collar-​stays out of my shirts, the women of Country Club are quick to alert me. Overall, dropping off and picking up clothes at Country Club is a breeze. I’ve never had to wait in line and none of my items have ever turned up damaged or missing.
But I think the best part about this dry cleaners is the speed and accommodation that it provides. Country Club is extremely flexible with pick-​up dates. I frequently ask for them to have my clothes ready in two days and they are happy to do so for no additional charge. They can even clean clothes overnight, although I think there is a small extra fee for that option. Even better, my clothes are usually ready well before the 4PM pick up time, even with two-​day cleaning service. This definitely sets Country Club apart from other dry cleaners in the Bay Area, many of which can be really inflexible about customers’ pick-​up timing.
I really love Country Club and you will too! Plus they are one of the elite few cleaners that accept AMEX — Hallelujah!

Convenient location and reasonable prices (at least relative to others I’ve been to). Haven’t had any issues with the quality of the dry cleaning or laundering of my shirts. I have even had things tailored there. My only gripe (and it applies here and generically to all dry cleaners) is please look out for my shirt buttons!

There aren’t many great places for dry cleaning in Menlo Park. They’re all expensive. This is on the low side of the cleaners in the high rent part of MP.
While the ladies who run the registers aren’t social queens, they’ve always been efficient and polite to me.
After a year of using them twice a week, I haven’t had any pieces go missing, any piece get ruined or age prematurely.
I’m not bubbling with enthusiasm, but it’s an acceptable choice without any significantly better options.

This place is awful. They burned a suit and lost a one of my dresses. When I confronted them about the missing garment they denied having lost it and said that they «do not make mistakes» and that I should check my closet. Again, incredibly rude and in my mind completely unacceptable

The old woman behind the cash register is RUDE. I had some pants to be hemmed and she scowled at me for not presenting the Safeway coupon before she rang up the order. Bad service with a bad attitude!

I tried this place twice since it was conveniently located. Both times the service was terrible! The women at the front are very RUDE and they overcharge in comparison to any other cleaner I’ve been to. The second time I went they ruined one of my shirts and didn’t even mention it. I’m just counting it as a lesson learned and will never go back.

I have been here twice (because it is convenient) and don’t think I will be returning. At the first visit, they gave me someone else’s coat and couldn’t locate mine — eventually they found it after I waited and left. I was also willing to give their wash and fold a try. They charged me an amount that was completely different from what they originally said, AND I ended up with someone else’s socks.

I gave them a try after finding a coupon behind the safeway receipts and now I’ve learned my lesson. The hubby went to pick up his suit and the woman was unnecessarily rude. He showed his coupon and she huffed and puffed about how he was meant to show the coupon when he dropped off the suit. He apologized and said he was a first time customer and was not aware. After some grunting and button pushing, she took off the coupon amount and the bill went from $ 20 to $ 17. When he pulled out his credit card to pay, she rudely pointed to a sign stating any amount under $ 20, has to be paid in cash! Obviously, there was no «thank you, please come again» at the end of this story. Never again.

SUUUPer expensive to clean a coat and have them re-​sew 2 buttons on. I won’t go back. It’s super convenient location-​wise but it took the woman 15 minutes to put my name and phone number in the computer. «Dropping off» something to be cleaned is clearly not possible.

I go to these guys for my dry cleaning because it is convenient… They do a nice job and you can actually see the workers working in the back so it is nice.
But I looked at my receipt the other day (at the breakdown) and they charge $ 10.50 for a skirt! Isn’t that a little too expensive? I never noticed since I always use the safeway coupons, but even in NY they don’t charge that much… Does it have to do with them being environmentally friendly???
I am extremely satisfied with their service but will also look at other places just to see if I am overpaying.