AAA Menlo Park

I went to the AAA office in Menlo Park for a home and auto quote. I requested someone that spoke Spanish. I waited for about 15 minutes for an agent to come help me. Unfortunately I was sent over to an agent by the name of Norma. Although she was some what helpful I found her a bit arrogant/​flirtatious and that made me very uncomfortable due to the fact that she paid more attention to my husband and what he was looking for in our auto/​home insurance. She completely disregarded my presence and I felt as if though she was being very unprofessional and rude. If you are looking for an agent in Menlo park I do not recommend going with Norma.

Three weeks ago, I mailed an application for an International Drivers License to the AAA Menlo Park office. Two weeks go by, and I’ve heard nothing. So I call them, and they say they do not have the forms needed to get International Drivers Licenses. They ask me to come in, to get my application, and take it to another AAA location. But another voice in the background says they should get more forms on Friday, so they will keep my application till then. So on Tuesday I call them. They say they never got the forms, and ask me to come in, get my application, and take it to another AAA location. I ask if they can mail my application. They say it will go by internal mail, and will take a long time. They seem to be unaware of FedEx or similar express mail services. So I have to drive to their office, in the middle of my workday. They just seemed incompetent and clueless.

This place almost makes me want to go directly to the DMV and cancel my membership and switch insurance companies. Every time I have called in, shown up, or really needed anything from their new location that their old location had no trouble providing for me this one seems to fail miserably. AAA step your game back up or this mechanic, his cars and customers WILL be recommended to go elsewhere for the same service.

This office is terrible. It is not just one agent. I have had my insurance through AAA for more than 15 years and have never used it. I recently wanted to increase my coverage so came in. The first agent never followed through with my request. The second agent never emailed me back after my request was processed. I came in today and had to wait over 30 minutes to make a payment as I needed a receipt.
Honestly the service is horrific even when you are trying to give these people money! I can only imagine how bad it is if you actually have a claim. I am going to look into other options for coverage for my home and auto.

The Mountain View location is the closest to me, but the crew there is like dealing with the Adams Family at times. So I would drive further to the office in Palo Alto at 430 Forest Street which was like an hidden gem until AAA decided to close it and open a new branch location in Menlo Park.
Curiosity got the best of me and went the extra mile to check it out. It is a larger facility than the one that was in Palo Alto and the person that waited on me told me they had been open since Thanksgiving week of 2015!
There are about 20 employees at this location and it is a full service facility for AAA Insurance, memberships, and travel assistance.
I was there to get some free maps and tour books for an upcoming trip.
So when you walk in it is bright and airy open space with a kiosk to direct you to where you need to go.
The new facility was designed by Gensler, the San Francisco based firm that designed Facebook Headquarters, Apple Stores and Virgin America’s San Francisco Terminal.
They are open from 8:30 to 5:30 P.M. Monday through Friday and 10:00 A.M. to 2:00 P.M. on Saturdays.
If you are traveling north on El Camino Real you will have to make a U turn to come back as there is no direct way to turn in going North. The exit takes you to Harvard street.
I got great service there and am sure you will too!

I came by after work, added a member to my membership and then did three separate DMV tasks (updating a title, transferring a title, and registration). One of the staff members stayed past closing time as I hurriedly filled out the DMV forms. Everyone was friendly and efficient.
Wi-​Fi provided

There’s nothing worse than a paperwork problem with a car. This one had an Oregon title and a California registration. Why, I’ll go to AAA, they’ll solve it.
AAA that easy-​to-​get-​to office in Palo Alto is now in Menlo Park and is not so easy to get to. But, the same nice guy is at the door to steer you in the right direction.
The DMV desk is inadequately staffed with inadequate people who are poorly managed. On the second trip we were told that the folks at AAA could not solve the problem, and to go to the DMV.
Thanks for the waste of time.