Mathis Tire & Auto Service

Very inexperienced and shady work. Last year they broke my husband’s axil, and then tried to get out of fixing it. This year they’re now saying it’s broken again (or leaking???) and when an A/​C thing needed fixed, they said the whole system needed to be replaced when in all actuality it was only a fuse. Thank goodness we got a second quote at a place that works specifically on german cars. I would only recommend this place for new tires and oil changes, NOTHING ELSE!

I attempted to share my complaint with Bruce, recent manager at your Collierville, TN location on 12÷7÷2012, but he was unwilling to assist and was extremely aggressive. I have been a loyal paying customer of Mathis Brothers Tires for several years now. I have had my 2004 BMW Z4, 2005 BMW 525i and 2005 Mercedes ML500 repaired at your place of business. The two things that I’ve always gotten done at your establishment is an oil change and new tires or tire repair for my 2004 BMW Z4. After my most recent oil change visit at your Highway 64 location, I noticed that shortly after my visit I had oil leakage in my garage and drive way. I took the vehicle back to Mathis Tires roughly a month ago from today’s date and spoke with Bruce about the situation. Bruce told me that he would take care of it and not to worry. After I left the store and as the days went by, I still continued to notice lots of oil in my garage and driveway. I figured that since I had already taken the car to your establishment twice that maybe I needed to have it assessed somewhere else. I then took the vehicle to Watkins Automotives which is where I have a lot of my major repairs done on my vehicles. After my mechanic checked the car out, he told me that the oil drain plug had been broken off into the oil pan and that oil pan had been stripped very badly which is why I was having these reoccurring oil leaks. Due to the severity of the damages that were caused my Mathis Brothers Tires, the total cost to repair the vehicle would be $ 290.00 ($ 250 to repair the oil pan and replace the oil drain plug and $ 40 for a new oil change and filter). Because I could not leave the vehicle at the shop with no oil in it, I asked my mechanic to repair the car for the following reasons:
1. Since I only went to Mathis Brothers Tires to have my oil changes done, and not to mention I brought the vehicle back to have them look at the leakage a second time, but yet they did not repair the damages, I no longer felt safe taking it back to the same establishment that created the problem to begin with.
2. Secondly, I knew that Mathis Brothers had records of all of my visits which would clearly confirm that they created this problem since I hadn’t taken it anywhere else. I also spoke with a new manager of the establishment on Highway 64 who also confirmed that they created the issues due to my previous oil change visits there.
However, after speaking with Bruce on Friday, December 7^th, 2012 about the issue, Bruce stated that he would not cover the cost of the repairs since I did not bring the car back to them for a 3^rd visit? This makes absolutely no sense to take your care back to an establishment to have it repaired for a third time when #1. they created the problem to begin with and #2. even after taking it back a second time to have the issue corrected, they still failed to handle the situation in a professional and customer satisfactory way. When I placed the call to Bruce on 12/​07/​2012, he was extremely rude and mean and told me that while they/​he did not doubt that they caused the problem that they were not going to cover the damages caused to my vehicle because I selected to take it somewhere else to be repaired.