Mason’s Florist

I usually use Holiday Flowers but decided to branch out this time and try somewhere new. I ordered a bouquet online for my mother in laws birthday and spent $ 50. Never received any sort of confirmation email so I called 3 times to confirm over the phone. No one ever answered! My mother in law later sent me a picture of the flowers and they are hideous and nothing like the photo online. The photo online was filled with pink and purple and white flowers with a satin pink ribbon. The flowers she received were all variations of reds with a giant orange striped ribbon. I was so embarrassed! Won’t be using them again.

I ordered these flowers from out of state. I didnt use FTD as I wanted to support local businesses in my friend’s newly adopted hometown. Ordering online was simple, but my true surprise was how perfect the arrangement was when it arrived at my friends home. I always hate not seeing the arrangement because often they sub it out and it is not what you envisioned when you ordered it. The flowers were beautiful and they added the balloon to the arrangement for us. My friend was surprised me by not being home most of the day, so I had to call Mason’s to see if they could leave the flowers and they told me the weather would be fine to leave them. I appreciated them taking that into consideration. The flowers were beautiful and presented well! I can’t thank them enough for making my friend’s special day great from her friends far away.

If I could give them 0 stars, I would! This is the worst florist ever with the worst customer service. My husband ordered flowers for me from this florist, and the picture online was beautiful. What I received was a totally different story! Cheaper flowers were substituted (including baby’s breath that had been spray painted pink), and they were arranged so poorly that they began to die off quickly. Plus, in an obvious attempt to offset their cheap substitutions, they added a cheesy butterfly and a balloon. So what was delivered to me at my office (very professional, well-​known business) was something that looked like it should’ve been sent to a 13 year old girl! When I sent a picture to my husband, he was mortified! He called them to discuss the issues, and they blew him off and told him he received an upgrade! An UPGRADE!!! How insulting! What a poor excuse for a florist and a business!