Maggie Moo’s Ice Cream & Treatery

This is a great sport for ice cream treats. I had the salted caramel ice cream in a waffle cone. The homemade ice cream was very good and the waffle cone even better. This place is a gem just a couple blocks off Beale. This was my first chance to stop in and give this place a try and it did not disappoint. The whole experience and customer service was great. The store was very clean and the staff was friendly by helping us as it was our first time. They have a nice little ‘inside patio’ spot to enjoy your treat and get your sugar fix in.

This is one of my favorite ice cream places to visit downtown I love that is convenient is local and it actually tastes really good my favorite ice cream’s are strawberry vanilla chocolate and most importantly loaded Oreos to top it off and the staff is always there so sweet and that is so helpful

Delicious ice cream. You can tell that it was recently made. Some of the best I ever had!

So, it’s ice cream, you can customize it, and it’s downtown. If you’re walking down Main on one of those hot Memphis summer days (or if it’s in the lobby of your building, like it was for me before I moved), the temptation to stop in and grab some ice cream can be irresistible. Maggie Moo’s will generally meet that expectation but not exceed it in any way.
As others have mentioned, the yelled greeting when you walk in the door is a little startling if you’re not expecting it. Otherwise, the service has generally been unremarkable with varying degrees of mostly disinterested politeness.
Let’s be real, though, service is secondary — you’re there to get delicious ice cream and that, unfortunately, is where this Maggie Moo’s just doesn’t deliver. It’s not bad by any means, it’s just all unremarkable. If you’re diet-​conscious you’ll probably regret that this was your caloric splurge.
So, if you want some cold ice cream on a hot day and you’re walking by, grab some by all means. I might do it for nostalgia’s sake sometime, but I can’t say there’s much else that draws me back.

I’m giving 4 stars for staff and friendliness only.
I thought the ice cream was okay.
I hated the location
I hated that there wasn’t parking
This place is only good if you are in the area and want to stop for ice cream on third Street I am from out of town and I had to put it on my navigation for my son
I definitely thought that the three young African American teenagers that worked there was very sweet and they gave me really good advice on where we should dine

Pros– Ice cream is good
Cons– Terrible customer service, extremely slow to get my ice cream and to ring me up. I almost finished my ice cream before completing the process on multiple occasions. I also had a one dollar coupon given to me by the building I lived in and they refused to take it. They also leave the fridge door open constantly… melting the ice cream inside.
Awful place. One of the worst I’ve been to. EVER.

I like maggie moos in general because its ice cream and you can customize it. Unfortunately, this maggie moo’s just stands sub-​par to the other ones that i’ve frequented around the country. This is due mostly to size of location (which i understand is smaller because its located downtown, but dude this aint downtown manhattan, this is downtown memphis), and the attitudes of the workers there. I do not know of any other ice cream only places down town yet so this may be your only option if you dont want to drive far out. the ice cream itself is good, its just the atmosphere and the people there that make it slightly not as enjoyable.

Went with 3 friends after having dinner. One friend is deathly allergic to peanuts and made this known to the staff as soon as we entered. The manager (I’m assuming) reassured my friend that if she told the server that she’d be taken care of. We all tried a few flavors and one friend (not the one with allergies) decided on cotton candy. While deciding what we wanted (we were the only customers in the store) we were asked at least 5 times if we were ready to order in less than 5 minutes of being in the store; we were clearly being rushed and seemed to be a burden, inconvenience for the staff. The friend who decided on cotton candy ice cream was served while the rest of us contemplated options while still being rushed. Said friend was eating the ice cream and found something odd in her ice cream, maybe peanuts, definitely nothing listed on the display as one of the ingredients. My friend wondered aloud if the foreign ingredient could be peanuts and the manager exploded! She yelled at us that we have to tell the staff if we have allergies because they can’t read our minds. (The rest of us don’t have allergies). The manager was really snarly so my friend requested a refund and she was denied one so she got another serving of the cotton candy free of peanuts or whatever was accidentally in her previous serving. I was finally ready to order and as I was saying what I wanted the served interrupted me and demanded if I was allergic to anything. After having been scolded by the manager and having already sampled 2 ice creams without indicating that I had allergies, I thought the server was patronizing me and being unnecessarily rude. We were rushed the entire time we were there, too. I decided to pass on the average ice cream because of the subpar customer service.

Went with a few friends to get dessert. Walked in and was greeted. One of my friends expressed she had a food allergy and didn’t want anything with nuts… so they proceeded to show us flavors. I knew what I wanted so I asked for cotton candy. Remind you I also have a food allergy but felt it not necessary to acknowledge since I was getting a product that didn’t contain nuts. I paid for my order and started eating and low and behold what was in my ice cream??? NUTS!!! Like wtf!!! I ordered cotton candy… So whoever this older chick with glasses was, who walked from behind the counter and was sitting to the side, started yelling at us about letting them know I had food allergies, they don’t read minds!!! Lady, seriously your store is dead wrong!!! 1^st off, obviously you didn’t sanitize the scoop from the last order, because I had peanuts in a non peanut item!!! 2^nd, I asked for a refund which I have been offered before, but was denied this time and offered a store credit! Really in a ice cream shop! If you don’t give me my 4 dollars back…
Needless to say, this lady needs a crash course in business ethics and customer service. She was waaayyy out of order and I’m kind of glad I didn’t stoop to her level. so Maggie Moos, you failed with flying colors!!!

The ice cream was very creamy, and flavorful. They were friendly.

Don’t come at closing time. We walked in with 30 people about 30 minutes before their internet posted closing time, they turned off the slab and only sold us ice cream with toppings. They seemed annoyed that we brought them over $ 250 worth of business on a cold January night.

Amazing selections of ice cream!
They have a cold bar where they basically mix all of the selected ingredients together into one amazing ice cream cone.
A must of Downtown Memphis…
It’s a small Ice Cream shop, but with seating and a great environment outside, you’ll enjoy the day or night that you choose to stop by!

The first part of my review will primarily be on the ice cream and the second part will be on the service because I feel both deserve different reviews.
The ice cream was really good, so creamy and not that sweet. I got the coffee and added Oreos and almonds and it was a great combo. I personally liked how you can add whatever mix-​ins you want. They have a lot of selection and they let you try the different flavors. For taste alone I would give it 4 stars.
As for the service I would have to say it was pretty slow and other than the greeting that seemed friendly they don’t seem to be happy working their. The guy who did my ice cream was also very slow, but the one who rang us up seemed a little faster. All in all the service was eh and I would give that 2 stars.
I don’t live here, so if I’m ever back in Memphis will probably come back for the taste and look past the crappy service.

Writing this review several days after my visit, so they made a lasting, poor impression on me. Went there on Wednesday, June 18.
…A very POOOOOR Cold Stone knock-​off. My friend wanted ice cream and this was the only thing that we could find available mid-​evening near Beale Street.
We were welcomed with a half-​hearted, unenthusiastic «Welcome to Maggie Moo’s» — or something resembling that — from a male employee. Boy, did WE feel welcomed! NOT. No eye contact, only the ‘greeting’. That should’ve been our first clue to do a u-​turn. But, my friend just had to have ice cream.
Then we order our ice cream with“mix ins”…hardly mixed… the girl did a half-​hearted mix… I think she stabbed it a few times to make sure it was dead and that was it. Prior to her «mixing» it, the only other employee (a young man) put my ice cream in a cup then left it on the mixing board. A couple minutes later (after the young lady had finally finished stabbing other customers’ orders) she mixed my melting ice cream. I had one two mix ins — graham crumbs and oreos. She gave the partially-​melted concoction to me. Meanwhile, my friend got his order about three minutes later. We ordered consecutively. While I’m waiting on my friend’s order to be finished the young male employee was scooping up ice cream for (I counted) five other people (VERRRRY slowly) before coming to the register for my payment. My ice cream is melting even more. I began eating the meager, yet expensive portion before I paid for it — or it would’ve completely melted. My friend’s order was finally completed, but the young man is STILL scooping ice cream while the young lady stands there waiting for him. My friend’s ice cream is now melting away. Finally, he completes his daunting, urgent scooping task and collects my friend’s money.
Customer service: Zero. None. Not a smile, not a kind word, hardly an intelligible word from either employee. We had to ask for napkins.
The manager/​owner of this shop needs to have a training session with these two. Maybe the manager needs some training, because employees reflect their management practices and hiring criteria. If no further training occurs, these kids should be dismissed.
The ice cream? Meh. Average at best. The experience? Worse than awful.
AVOID!!!

The smell here… oh my goodness, the smell. It follows you everywhere and makes me hungry every time I step in my boyfriend’s building. From the entrance off of Main St all the way to the elevators in the back… and every time I have to fight with all my might not to stop in and give in to temptation…
This is not why they get 3 stars though. They get 3 stars because they yell as they greet you when you walk in the door. I know that they are told to do that but it really is unsettling… and hurts my delicate ears. Also, the ice cream isn’t that great — nothing dynamite, yet gets the job done. I like their cone/​cup combo thing… that is pretty sweet, but I’ve never been too impressed with any of the flavors. And it is expensive! They have cakes, cupcakes, and little pints of ice cream you can take to go but ehhh I’ve had better. It makes me miss La Michoacana and if I’m going to have a cheat day I’d rather do it right.

The ice cream is good, but it’s expensive. There is a lot to choose from, and you can also get cakes, ice cream «pizzas,» milkshakes, cookies, and frozen yogurt.
It’s a small shop but there’s plenty seating outside and in the lobby of the Belz building.
The service is so-​so.

YUM YUM YUM!
I love chocolate and I love ice cream so being able to have all types of chocolate goodness (brownies, sprinkles, fudge, chips, candy bars etc.) mixed into my chocolate ice cream puts me in heaven.
I’m heading there right now actually. mmm mmm mm

Loved it!
Very messy but super delicious!
My 10 year old tried the ice cream donut and loved it! Had it with Cheesecake Ice Cream.
I had the Dark Chocolate as written on menu… strawberries, fudge, and almonds mixed in. So good! The cone leaked everywhere and made a huge mess, but it was still good. I would probably get a cup next time to keep the mess down though.
The staff was pretty friendly too, so no complaints there either.

So I USED to totally LOVE Maggie Moo’s and now the only one is this location… I’m truly addicted to ice cream, but if Maggie Moo’s was my only option I probably wouldn’t eat ice cream…
I ordered mine with strawberries and «mixed in.» They were training the guy making my ice cream and 5 minutes later my ice cream was melted and it still wasn’t mixed in… I still ate it, of course…
The real problem was they were marketing their «Ice Cream Filled Donuts…» My boyfriend LOVES donuts… so I thought it was a sweet girlfriend duty to order him this. I brought it to him and he was so excited and then he took a bite… The only time I have seen him cringe more is when he bit into a cockroach… Of course I laughed at him, who wouldn’t? The donut was stale to begin with, had no glaze or anything, and then they deep fried it… Imagine thinking something sounds amazing then biting into it and it almost breaks your teeth…
Needless to say, my boyfriend won’t be eating Maggie Moo’s anytime soon…

Yes, fresh ice cream, cakes and toppings make a great experience!