Joseph

While definitely on the high end of the retail spectrum in Memphis, their sales people offer the same excellent customer service to everyone. I love their girls’ night out celebrations. I always run into friends I haven’t seen in a while.
I primarily shop during their semi annual sales, though I do go regularly for make-​up. I love going in for special occasions to have my makeup done. I always feel beautiful after one of their professional make up artists has worked their magic on me.
My annual birthday tradition is to check out their sale shoes and buy a pair of impractical shoes to admire for the upcoming year. I now have a whole closet devoted to my love for impractical shoes.

I have been into Joseph twice, and both times I received excellent service. I am not sure why there are so many negative reviews, but I had come in on a whim most recently after breakfast, and I looked horrible. I was still in my sweats, my hair in a pony tail, and I had no makeup on. I probably still smelled like diner. Katie in the handbag dept was extremely helpful, knowledgable, and was really excellent to work with.
So to the reviewers who believe that they are ignored due to their attire: perhaps it is a sour face that turns people off. I looked horrible but was happy to be there, and I believe that makes a difference when it comes to customer service. My mom has been in, and she owns nothing designer. She has also received excellent service, but she also always has a smile on her face.

I don’t understand places that pride themselves on being snobby. I’m more of a, be nice to everyone… because life is too short to be a jerk.
That being said, I do own designer purses, and shoes, and clothes… and I don’t mind spending the money **occasionally** for a splurge to celebrate something (anyone who knows me knows I love my Louis, Prada and Chanel purses…). But when I spend that kind of money, I expect the sales people to be helpful, nice and most importantly… NOT condescending. If I am parting ways with a large chunk of money, please just be nice! And I know this may be hard to believe, but shocker, I am more inclined to spend more money if the waitstaff is a doll face. I don’t want to give my hard earned money to someone who can’t even see me because they are looking down their nose at me. Or on my most recent trip, all but roll their eyes at me (**note to self: using gift certificates here is considered pathetic… even if it was from my sweet grandmother for my birthday**).
And haven’t you heard what they say about people with tons of money to spend… well, you may not know they have money because they don’t feel the need to have to show it off… words to live by, Joseph, words to live by… and to take into consideration.
The saddest part is, I would love to shop local! This is one of the only places in town I could buy the items I want to buy… but I always wait until I’m out of town to buy it, because I just can’t face these elitist sales people!

Terrible customer service! If you aren’t a customer who shops there weekly or dressed to show you obviously have money, don’t expect to be helped. I have been here multiple times and it happens every single time. The sales associates obviously work on commission because they act like I have been a waste of their time when I ONLY buy a pair of Tory Burch sandals for $ 150. It’s completely ridiculous coming from retail every customer should be treated the same regardless if they spend hundreds of dollars or nothing at all. If this wasn’t the only place I could buy a pair of Tory Burch shoes in Memphis I would never go again.

thanks to the generosity of my parents, i used to shop here in high school and college when Lessie was one of the buyers. since then, the store has expanded in size and gotten progressively snobbier. ironic. Shoe selections are limited and if you are (un)fortunate to be a size 8 like myself, don’t even bother looking at the clothes. i was told recently by an employee that they have a hard time selling anything larger than a 6 and don’t bother stocking larger sizes in most things. now that they’ve stopped carrying Akris Punto clothes and Trish McEvoy cosmetics, i will not be gracing the Wexners with my presence. i miss Zoe.

I never felt comfortable going into this store. I’m not exactly sure what the problem is, but I think it’s because the salespeople seem to gush over customers they know, and I feel like an uninvited guest.
They carry some designer clothes that are found in New York and other large cities, but the selection is not very large. I used to go to Joseph’s to special order Stuart Weitzman shoes because I have a very narrow foot. One day the buyer told me Stuart Weitzman no longer makes super slim shoes because only elderly women buy narrow shoe sizes and the market is dying. I felt that comment was insulting, but more importantly, I found out it wasn’t true. I now order my Stuart Weitzman shoes when I’m in another city or the New York store mails me their special order book for the upcoming season.
My major point on this store is that they want to present themselves as offering high quality merchandise along with customized service. I don’t find that to be true.

This is a great store where you can get the latest fashions from New York, London, Paris and Milan without having to leave Memphis! As a loyal customer for over ten years, I can tell you the staff and owners are super friendly and very knowledgeable about the products they carry.
What really makes the store unique, in this day and age, is their old fashioned, customer is number one, attitude! It is achieved through the focused, personalized attention to each and every shopper. The store knows that these days you can buy pretty much whatever you want without ever leaving the privacy of your home, so they strive to make your shopping experience as pleasurable as possible, so you will want to return!
Other positives include complimentary wine, a frequent buyer program, free make overs and use of personal shoppers. The selection isn’t as diverse as what you would find at Saks Fifth Avenue, Bergdorf Goodman, or Neiman Marcus, but it still carries a decent range of styles.
Interested in cosmetics? I highly suggest meeting with Heather, who is the Trish McEvoy rep. She is super talented, sweet and very knowledgeable!!!
So, if you love high fashion and can’t make it to New York to shop, then scoot on over to Josephs! Your wallet won’t thank me, but your closet will!

I walked around the shoe department for 20 minutes with no one acknowledging my existence. When I approached someone and asked for assistance, they turned and walked away. Save your money on sales tax and order from Zappos or call the boutique in New York. I ordered the same shoes at Zappos, saved on sales tax, and in the first 5 minutes on the site a chat box opened up asking if I needed help. Sad state of affairs when a computer site offers better service than actual people.
Note to staff– Your job is to sell things, not act like entitled snobs.

While they have a great selection of clothes, shoes, bags, accessories, and make up from all high end names, the staff there is absolutely horrible. Most every time I come in, I am ignored. When I come in holding my Louis Vuttion bag and dressed to the nines, then only am I helped. I have had to resort ordering online multiple times because no one would help me.

Oh if only I had a kazillion dollars (sigh). I would shop at Joseph all the time. But alas, browsing is about all I can afford to do at the ultra-​swank, posh east Memphis boutique. But it is definitely a fun place to browse.
Beautifully merchandised and heavily stocked with big name designers, you are sure to find your dream dress or the perfect pair of Christian Louboutins. The shoe department alone is worth a visit.
The cosmetics counter is incredible as well, carrying lines like Trish McEvoy and Bobbi Brown and Erno Laslo. They will do free makeovers for you, and even offer you a glass of wine in the process.
Joseph’s is top of the line. There simply isn’t another store like it in Memphis. Now, if only I had that kazillion dollars. :)

There’s a security guard inside the store when you walk in the door. The reason being — this posh women’s clothing store carries top designers like Jarbo, J. Brand, Michael Kors, Stella McCartney, Elizabeth and James, Prada, and Diane von Furstenberg, to name a few.
It’s like a department store in layout, but smaller. I spotted a pair of red and white Prada wedges on their shoe sale rack for $ 171 — not bad if you’re familiar with that price tag. Also fell in love with a pair of brown Chloe heels, and I never considered myself one to covet shoes.
Have your makeup done with Trish McEvoy cosmetics or sip a refreshment while you try on fine jewelry — Joseph is a fine shopping experience.