Icon Collision Services

So I just so happened to wreck my husbands beloved challenger last week. So trusting my fellow Unilocalers and Google, I decided to go to ICON. I first got an estimate from Mario after he throughly inspected the damage. When I dropped off the car the next day, I met with Jonathan. He is the nicest guy! He told me not to worry, that he will fix the damage and make the car look just like it did before. Well, I picked up the car today and let’s just say it looks amazing. Thanks to ICON it looks like I didn’t wreck it at all. I am so thankful for Jonathan. He fixed the challenger and my husband was really happy with his work. Not only does ICON have a nice shop, their customer service skills are exceptional and they really care about the work they do. They are very knowledge and they follow up with you throughout the entire process of the repair. Hopefully I won’t need to use them again but if something unfortunate happens this is my go to shop! If you need a collision repair shop, use ICON COLLISION!

I can’t say enough positive things about this place. I have taken my vehicle to this place twice for repairs over the last seven years. The service and attention to detail is outstanding. The whole time your vehicle is getting repaired they always call and let you know how it is going. I would recommend this place to anyone.

After some disappointing experiences at a nearby competitor, I was referred to Icon by Gossett Audi for a small scratch and dent on my bumper.
They took great care of my car, and the previous damage was flawlessly repaired. I have zero reservations recommending their service.
⁵⁄₆ stars. Add wifi for your customers and I’ll give you that imaginary sixth star :-p

Well they certainly have my loyalty for life!
A few weeks back my man and I were doing some shopping for our pups at Hollywood Feed on Poplar and as we walked out of the door, arms full of bags to spoil our babies, we saw this girl just slam into my brand new 2014 Lexus SUV (present from my mom). OK, she didn’t slam into it but she did leave a huge scratch across the passenger AND driver side door. We both just stood there mouths wide open in shock. It took everything I had not to burst into tears.
I called my insurance company immediately and told them what happened. Of course it wasn’t my fault… it was parked and I wasn’t even in it! Anyways, they assured me her insurance would be paying for it… except her «insurance» rejected the claim because she didn’t have insurance coverage anymore which meant I get stuck with the bill. Joy oh joy. I called Lexus and asked them who I should get to do the bodywork and they suggested Icon Collision.
I went here this morning in a VERY bad mood but as soon as I walked in, I realized maybe this wouldn’t be so bad. You see, I am used to garages and auto repair shops that are disgusting… ones that are dirty, without AC, actively try to overcharge me because I’m a girl and no where to sit. That is not Icon. Icon not only has AC but a flat screen TV for you to enjoy and very clean couches.
And then Jonathan came over and rocked my world in the best way possible. He went outside to inspect the damage and said that he could buff those scratches right out for FREE and in 30 minutes!!! He said that there might be a scratch or two you could still notice, but only if you were REALLY inspecting it. I asked what it would be to paint it and he said $ 600. Ummmm sign me up for the free buff job! (I tried to pay again and again or at least tip… he wouldn’t here of it. He just asked that we use them in the future for something major.)
This kind of customer service is nonexistent anymore and if (heaven forbid) something happens to my car you best believe I will only go here and, of course, ask for Jonathan. Thank you, Icon Collision and Jonathan!!! You turned a very crappy situation completely around.