Games Workshop Manufacturing

Fun store, great staff, amazing hobby, and good service. Wish we lived closer. Would come everyday.

I’m not sure how you can rate the customer service of a store without ever actually going there.
The people at this location are great. They’re knowledgeable, friendly and helpful.
We love to go on occasion to check out the new miniatures and shoot the shit with the employees.
They always let us know what has just come out, what tournaments are going on.

If I could give this place negative stars I would. They have terrible service and I’m shocked that a big company like games workshop would let their american distributor represent them so poorly.
I’ve ordered from their online site 2 different times and each time the order has not been sent because according to the customer service people «they forgot for some unknown reason». What kind of business practices that?
The last order I placed with them I waited 4 weeks and never received it. So I called and they assured me they would send out another order right away. 2 weeks later still nothing. I asked them if they could offer me anything for my trouble and they said NO. So I cancelled my order.
A smart business would offer some kind of compensation to not only preserve the current order but to maintain the customers loyalty. Games workshop is just a cheap business that is poorly run. I love the products but I will never order from them directly every again. There are so many places on the internet where you can get their products 20% off that it makes no sense to deal with their incompetent ways and impotent customer service.
Simply put, this is a bad business. Don’t waste your money. Go to 3^rd parties distributors such as miniature market or ebay.
POOR POOR POOR customer service.