Dillard’s

Worst customer service ever. I use to shop there all the time, they even bumped me up to a Platinum Dillard’s card because of the volume of shopping on my account.
Today I tried to return one shirt I’d bought a few weeks ago. I had my receipt. First they made me go to 3 different registers with everyone saying they couldn’t do anything and referring me to a different register. When I finally found the correct register they said no because the shirt didn’t have tags and they couldn’t be sure which shirt it was on my receipt. I found the exact same shirt in the department and still they refused the return.
I’ll be doing all my future shopping at Macy’s.

I usually love Dillards! I buy most of my shoes, purses and clothes here, but my experience today has completely irritated me. Their return policy is ridiculous and the service when you have to make a return is unacceptable. I had my receipt from 2 days ago, but one of the tags had come off, mostly because it had a belt attached to it right where the tag was… so she wouldn’t take it back. Just frustrating when I know how much money I typically spend there.

I love Dillard’s. I love the clothes. I love the sales. I love the accessibility. However, I’m giving it two stars because the last few times I’ve been on the bottom level I literally had to hunt someone down to unlock a dressing room. I had the same problem when it came time to check out as well. I’m not sure if they just lack customer service or if it’s just a low staff problem. Either way I highly suggest placing more staff in that area that can assist you when assistance is needed.

Went here to find shoes. Great service at the shoe department, i wish i remembered his name so i could give him accolades. Told him what i was looking for, he took me to the right place to find what i needed, he was polite, friendly, well spoken, explained the options, and knows the product. Excellent. Even the guy in the sneaker section was courteous and pleasant.
Good shoe selections also, a little pricy but quality shoes.
I purchased 2 pair of shoes. A good shopping experience.

I feel silly writing a review of a department store. The thing is, I just can’t figure out where else you would possibly go to buy women’s shoes in Memphis — so please, lady Unilocalers, enlighten me! Maybe I just haven’t lived here long enough, but I was floored by the variety and customer service here. I went in looking for work shoes and left with three pairs thanks to the personal attention from saleslady Cynthia. It was a busy Saturday morning, but they had plenty of people working to help me walk away with more than I came looking for. I’ll be back!

Nothing too exciting about this place. It’s a Dillard’s, so of course they sell lots of really nice things and it smells really good.
Word of warning, I walked around the store like an idiot for 15 minutes until I asked where in the heck the men’s section was because I was looking for my husband. The lady explained that they are known as a «double header» store and that the men’s stuff is located just a little ways down from the ladies’ side. So if you find yourself wandering, leave and head straight down until you see Dillards.

I could shop in this store all night long without sleep… lol, just kidding! I love there handbags especially the Dooney Bourke, Michael Kors, Coach and leather bags. However, they are some very pricey handbags going for $ 199.00 and up.
Everything in the store will make you want to purchased it all, but of course your money only goes so, far. My sweetheart got me some fragrance out his department store during the Christmas holidays. I got a gift set for about $ 107.00 with tax.
You might need a credit card to shop til you drop, everything in here is so expensive.
My favorite will be the cosmetic, fragrance, shoe and handbags area in this department store. If you never shopped at Dillard’s you must go! A good place to buy a gift for your love one, birthday, wedding, anniversary and party girl!

Today, I was looking for a pair of boots at Dillards and was helped by a guy there.
He was able to convince me to buy these brown boots that I was looking at. He helped me find some wide calf boots that actually fit me. This place was very accommodating. Love this mall.

My review of Dillard’s is specifically for the Men’s Shoe Department. My husband works 14 hour days on his feet and was developing some mighty fine blood blisters on his heels. We immediately took him to Oak Court Mall attempting to find some dress shoes that would be comfortable and good for his feet. Seeing as how we are not shoe wizards, we had no clue what we were looking for. Enter Mr. JR Ward in the Dillard’s Men’s Shoe Department. This man is a shoe-​god. I was in awe.
I sat back in a chair as my husband perused the selection and took note of the 5 – 6 different men wandering the floor. JR had everything covered. He was running in back helping all 5 people simultaneously. Not only did he know immediately what size they were by looking at their feet, he was explaining to them what they should lean towards for their frame and body size and weight as well. My husband approached him to get a pair from the back, and he returned shortly. While he was helping him get the shoes on, he asked what it was he was looking for and we explained his 14 hour day, blood blister situation. He immediately told my husband that the shoe he was trying on was all wrong, and lead him over to a table filled with Ecco’s. My husband put them on and I saw the comfort ooze up out of his shoes and up onto his face. Sold.
$ 245 dollars and 2 pairs of shoes later, we left quite happy. This man was friendly, hella knowledgeable and extremely helpful. I shudder to think what would have happened had we left with the pair my husband originally picked out. It’s been 2 weeks and my husband’s feet are sublimely happy and comfy. In fact, he says they are the most comfortable shoes he has ever owned. Now, if only JR could help me convince my husband not to wear these dress shoes with shorts.