Crye-Leike

Complete lack of customer service and professionalism. They are quick to take your money but it takes weeks to get a response out of someone. Informed by the property manager that he is too busy to return phone calls. The people I’ve dealt with have had major attitudes and act as though you are beneath them. Don’t waste your time with these people.

Lewis Marshall was my agent and he was super. He went far beyond what all other agents would do and stuck with us. If you are looking for a property, or listing a property, be sure to ask for him to be sure your getting super service!

I wish I could give zero stars.
My fiancé and I were looking at a beautiful house to rent in Bartlett, TN. The house was beautiful, the neighborhood was nice and it was in a good location for both of us. We had been speaking with a woman named Megan Schauber.
We had been told up front that they require a credit score above 560. My fiancé’s credit score is slightly below that, so it was a serious concern for both of us. We considered not putting in the application due to the fact that I was sure we would be denied solely on that. We spoke to several employees of Crye-​Leike and they described the same company policy to us. Megan and others at Crye-​Leike informed us that they check the credit of all people over the age of 18 that will be living in the house, but if one applicant’s credit was not good enough that the applicant’s credit would not be taken into account. As long as the other applicant’s credit score was good enough and that applicant made at least 3 times the rent, they would be the only one taken into consideration. I had serious reservations, but we were assured that since we knew my credit was very good, and as an attorney I make much more than 3 times the rent, we would be fine. I had reservations but even so, we paid the application fees and good faith deposit to hold the house and take it off the market while Crye-​Leike checked our credit and processed our applications. After a few days I was called and emailed by Megan and told that my fiancé’s credit was not good enough, as expected, but it wouldn’t be a problem and I was asked to provide recent pay stubs. I gave them the info needed. After several days my fiancé received a call from someone completely different saying that we had been denied for the house. He asked what reason they had to deny us. He was then told that his credit had been the sole factor in the denial. So he explained what we had been told about Crye-​Leike company policy, and the lady he was speaking to informed him that it indeed is company policy to only consider the one applicant’s credit in the application in cases like ours. So he asked again what the reason for our denial was and was informed again that it was his credit. So he asked to speak to her supervisor, which I was told was Megan Schauber. She told me that Megan was busy at the moment and would call me back in «about 10 minutes or so». So after 2 hours of waiting he called back 5 times to try to reach Megan. He left messages and asked the receptionist if she was in, and was told that she would call him at her earliest convenience. After 4 hours my fiancé told me what had happened and I decided I would email Megan, since we had previously been in contact. Neither Megan or nor anyone else at Crye-​Leike has returned any messages or attempted to contact us at all regarding this matter. It has now been more than a week. We are both very disappointed in the way this matter was handled, particularly because we loved the house so much. Further, we are out the applications fees we paid, that we would not have paid (because we wouldn’t have applied for the house) if we had been told that my fiancé’s credit was going to be an issue. We are still in the market for a house and normally would have no issue with using a company like Crye-​Leike helping us find somewhere for us, but if this is how they treat potential customers, I am sure that is not a good decision.

Let’s start here… there’s reason this company doesn’t have a social media page, it would filled with nothing but complaints from pissed off customers. Do yourself a favor and rent from ANYONE else. These folks are slum lords in disguise. We had to call code enforcement on ourselves to get repairs done. There is still work to be done per their end of the lease and I can’t get anyone to answer the phone or call back. Yet I pay my rent on time for the last 4 years. The level of incompetence this company portrays is simply unbelievable. Maybe if you’re late with rent they’ll try to call you?

Okay, where do I start with this one? First, I have NEVER rented from such an incompetent company. Dec. 2013, transferred from AZ to Memphis, TN. House hunted for a week and found a house w/​Crye-​Leike. Filled the application, paid deposit, and waited. We had a very rude girl setting everything up for us. She made it seem like she didn’t want us to rent the house. Long story short, we finally got in the house after a pain in the ass of a couple of weeks.
Sign the lease, get the keys, and go to the house. The gas and water wasn’t turned on like they said it would be so we had to stay the weekend in a hotel thanks to it being Friday. Come back to the house and my $ 2,000 ring is missing. One I left on the kitchen counter thinking it’d be safe. Apparently not. Crye-​Leike failed to take off the lock box off our front door (like they informed us they would) so someone w/​the code came in and got themselves a very nice Christmas present.
Called Crye-​Leike, they deny everything and say they won’t take the lock off box unless we sign a waiver saying they weren’t liable for anything or get a police report. We chose the police report. So, they took the lock box off. We tried to get out of the lease since it apparently was null and void but they said «See you in court.» Who has time for that?
So we were stuck for another 8 months until I got an opportunity to transfer w/​my job. I started the transfer process w/​Crye-​Leike and of course nothing could go smoothly w/​them. I got told one thing from one person and then something completely different from another. No one knows what the hell they are doing in this company. I finally got out of the house and moved to FL. I went to pay my one month’s «transfer fee» and it said I owed «accelerated rent.» Well, after I finally received a call back from them, they tell me my account was mixed up w/​another customer’s. WTF? They’re that unprofessional. I’ll be lucky to receive my security deposit in a timely manner knowing this company.
All in all, DO NOT RENT FROM THIS COMPANY. They are filled w/​complete morons who don’t know how to do their jobs. If you enjoy horrible customer service, being lied to, and stolen from then go ahead and rent from this shitty company. If not, steer clear and rent from a more reputable property management in town.