Cooper Systems Inc.

Over priced, takes too long, won’t fix the problem.
Had a laptop that wouldn’t start up. Heard their add on local sports talk saying one day service or less. Over 24 hours later they called back saying after market battery overheated the mother board and they had to ship to Dallas. Got it back over a week later. Worked for a day or two before same problem. I use the laptop at home so I never used a battery after the first trip. They tried to blame the battery again, then said I used it too often and left it on, anything to blame me and make me pay more than the over $ 400 I already paid. They also tried to claim there was a recall for this problem. If that was true (which it was not) they should have said that day 1. Took it back at least three times and it still won’t work. After talking with others I found out this should have been a simple fix if in fact that was really the problem. On top of that they also claimed my Enter key and Space Bar stopped working. I told them it worked when they got it so it better work when I got it back. SURPRISE they worked when I got it back after I refused to pay over $ 100 to install a new one.
Rude employees, don’t deliver as advertised, and then try to blame the customer. Now I change the radio every time I hear their lies oh, I mean commercials.
Run, don’t walk, away from Cooper Systems!

Very friendly, and very good prices on some refurbished/​liquidated laptops and pc’s. Not sure how reliable those are though – the salesman said they have great tech support but he says a lot of people call in needing repairs/​support/​warranty, so that could mean they aren’t functioning for long but I don’t know.
What I do know is I was in a bind and had to buy some oldschool (PS2) computer mouses and keyboards and a few ethernet network supplies… They MAJORLY ripped me off – I paid about 3x’s as much as I’d expected… basically they charge top dollar for old used equipment – even prices much higher than I’d have paid 10 years ago when these apparatuses were manufactured… They even charge top dollar for old ethernet cables!
On there walls I saw a bookshelf full of software I recognized from when I was in elementary school and advertisements for «gaming PC’s» they sell that are more expensive and slower than a computer I built myself 4 years ago!
I think worst of all though was that I waited over 30 minutes for them to get me the mouses and keyboards I needed! And they had as many employees as customers – they kept saying «sorry we’re working on it – just one more minute!!»
Moral of the story: it’s a great place if you don’t know anything about computers and like someone to walk you through the process ((very slowly)) and you’re willing to pay the price for this customer service experience…
For everyone else – go anywhere else.

The staff are very friendly, knowledgeable, and professional. We came here to get a computer for my son, they educated us the types of computers and the functions of each system. They also thought us on what he needed and not required.
They also made sure that we were comfortable with our purchase and if we have any problem that we call them for support and fixing the problem.
This place has an outstanding customer service and gives me the «warm fuzzy».
I highly recommend this place and go and see Lauren. She is very charming and insightful.

This place is off the beaten path, if my husband’s coworker hadn’t recommended it then we wouldn’t have known where it was. I’m glad we found them because a place with great service is hard to find.
They not only fix computers but refurbish and sell used computers (my husband was lusting after a gaming set up at an amazing price).
It’s a small place, but when you walk in you are greeted and helped out by people who know what they are doing. It isn’t just like talking to someone who is working from a set of instructions. These people know what they are doing. Not once did I feel talked down to because I was a woman. Nor did I at any point feel like they couldn’t have fixed the issue.
Where as Patton’s doesn’t even stock computer parts for repair (no wonder they are more expensive) Coopers had my part in stock and did the service in less time for less money with much more knowledgeable and friendly people.
Skip the big box stores. If you need a computer repair go here. They won’t try and get you to buy things you don’t need and will make sure you understand everything.
While I hope my toddler doesn’t break my computer again I feel better knowing I have a great place I can get it repaired.