BrownDog Lodge

This place is great! I bring my dog there when I travel for work and she really enjoys it. The employees are very nice and work well with her. When we arrive, my dog usually isn’t crazy about being there, but the staff is great at helping her adjust, so by the time I get settled down to watch her on video camera, she’s already running around with the other dogs. The staff even stayed a couple of minutes late once when my flight was delayed. My only complaint is that there is no video camera inside for the small dogs room. But I definitely recommend Browndog Lodge.

This business and its owner and staff are some of the finest and most caring that I have ever come across. My only regret in dealing with them is that I am not local and can’t frequent their business more often. I recently drove across the country with my 4 year old Basset hound and 4 year old daughter, and by the time we hit Memphis, we needed a break from the car… and maybe a drink. Anyway, I found multiple pet day care facilities when I did a quick search, called several, but this is the one I landed in. I’m so glad I did. The woman on the phone was kind from the moment she picked it up. When I got there, I filled out paperwork and she held his leash patiently to help me and made us feel very comfortable. I met the owner and additional staff when I went to pick my crazy hound up and can say with complete confidence, they are all amazing. They bent over backwards for me in a multitude of ways and didn’t blink an eye and I am grateful beyond what I can express here. This business is an example of the good in this world, so if you are considering a pet facility in Memphis, I hope you and your pet have the opportunity to land in Browndog too. You won’t regret it!!!

We had 2 German shepherds stay here and the experience was nothing more than the worst for the dogs and us. We were promised day care and after watching web came noticed dogs had not been let out of their room for 3 days. No one from lodge called to inform us that the dogs had not been out. It took action on my part to call and ask. They did not offer any resolution or attempt to help in this matter at all. The dogs were there for 8 days without any attention as promised. After several attempt of calling to get a resolution on this matter they just told us it would just cost more money. We reluctantly agreed to pay eXtra just to get them out of their cell for more quality time. After watching the cam noticed the same issues. A very faint non sympathetic sorry was given by the lady at the lodge. there was never any reassurance that the dogs would be well taken care of. Booked this place over others because they made it seem it would be far better over their competition. Upon arrival to pick up the dogs we were over charged by $ 100. After getting home felt that was wrong and called to get A itemized invoice which was not provided on pick up. When invoice was emailed the invoice was for far less then they admitted they had charged to much. Refunded money finally! The next day. Later we had found they forgot to give us the dog medicine back. Upon trying to pick it up they couldn’t even find the medicine. Not sure if the dog even got her medicine. Good family friend is vet and knows now not to recommend this place anymore. Be smart and take pets some place else for quality and loving care for your pet. I have asked for the owner to contact me but have not received anything yet.
after speaking with chip and getting more clarity on the situation he did nothing but go above and beyond to fix the situation and explain. had that have happened on the front end this wouldn’t have been a problem but he assured me that moving forward when we drop off our dogs they would be more than taken care of and that more communication would take place. thanks chip for all you help and explaining to me everything that had happen and that will happen in the future.

This is the only place in Memphis that my dog Maddie actually enjoys going to for extended vacations or just for the random day of grooming or day care. I’ve had one or two frustrations over the last two years and they have done everything they could to remedy the situation. The webcam to watch your dog is nice, and the staff seems to really know your dog. I have no worries leaving my dog with them.

Very nice staff, easy drop off and pickup, and the price is reasonable.

Wow, wow, and wow! From my first phone call to picking up my fur baby after her first day of camp, this staff has been stellar. Above and beyond the call of duty. Drop off and pick up was a total breeze and I could rest at ease knowing my little girl was in good hands. They have webcams so you can check in on your pup throughout the day if you have separation anxiety like me. Browndog was also a lifesaver when I needed last minute boarding due to an emergency home situation. They even stayed late to wait for me to arrive with my pup. This will forever be my spot for grooming, boarding, and doggy daycare. Congrats, Browndog. You just earned a lifelong customer. I’ll be sending people your way, too.

I stopped by here with our dog Chile (looking for day care) after driving cross country from CA and was glad I did. We are very protective dog owners and tried out Petsmart, but their facility was more like prison and it didn’t work for us. We saw Camp bow wow in Memphis and that facility looked great, but meet and greets and their strict times didn’t work for us either. Brown Dog was great because they allowed us to come in at our own timing and we didn’t need any strict appointments. All the regular procedures for protection were met, but at our convenience so we were able to run around Memphis without any worry. The facility was clean and the staff was friendly and remembered our dog by name. Our dog is happily asleep in the car and we are back on the road again. Thank you Browndog Lodge!

To say that I am an overprotective pet mom would be the greatest understatement EVER.
After living in Houston for the greater part of my pups’ lives, I was unsure of what I would do leaving an amazing vet, groomer, and pet sitter.
When I found BrownDog, I realized that I hit the mother load. Grooming & Day care!!! Then, when I had to leave town, and realized that I needed someone to watch my fur-​babies, I had to go on a search for a boarding facility… uh, yeah! They have that too!!!
When I pull up to BrownDog, I am greeted by a happy person who calls me AND both of my pups by name. Not only that, but my pups appear to know them as well!
The front desk is fantastic, the people who work there are fantastic. I am stopped regularly to ask where my dogs are groomed. ANYONE who will listen… i will tell them about how great BrownDog is. Convenient, clean… everything.
5 stars really isn’t enough… do you have a 6 or 7 option??? :-)