Mercedes-Benz of Melbourne

Biggest joke ever when one thinks of Mercedes one thinks high quality well your gonna get anything but at the service center they try to give you the run around with a mumbo jumbo talk and ends up with «we don’t know whats wrong with it» well then who will you are the service department aren’t you is there another department for «we don’t know’s» You sure were all about selling me the car so now be all about fixing the problem with the car… What a bunch of idiots.
After posting this review I read your response and your apology and how you wanted to discuss this issue with me via email and get it resolved so as you requested I emailed you with the issues I am having once again a problem you gave a bogus email address…

Buying a car, in my experience, is nearly as unpleasant as a visit to the dentist. My wife and I visited MB of Melbourne on a Friday afternoon and, less than three hours later, had purchased our first Mercedes, a new GLC300 (which we left overnight to have some extras added). Michael Glosque was our salesman — polite, extremely knowledgeable, patient and a great sense of humor. The process actually was fun! Mike turned us over to Gus Becce to work out financial details, and this too was painless; Gus was professional and very entertaining. When we visited MB of Melbourne the next day to pick up the car, Mike spent 90 minutes with us, going over the car and orienting us to its many features and the overall MB of Melbourne facilities. We were very, very pleased with the entire process. Kudos to MB of Melbourne!

We are currently vacationing in Cocoa Beach for the month of March (2016), and we drove my wife’s car down, a convertible Mercedes, and when we got down to our condo, the convertible top did not work. Adam the service advisor was very gracious and fit us in to their very busy week, and, his excellent technician John, diagnosed the coding problem that our Mercedes dealership up north did not find when they put in a new ignition switch right before we left for Florida; changing the ignition switch necessitates the re-​programming of the car’s system. Thank you Mercedes of Melbourne for letting us enjoy our convertible during the great weather we are experiencing in Florida.

This was the best car buying experience my husband and I have ever had. They really go above and beyond with their customers. We had David K show us the car we eventually leased. We just moved to the area and needed a 2^nd car. I tried to look at another dealer, but they were so horrible that we left there and just happened to drive by here on the way home so we stopped in. I wanted to see the new GLA that just came out to see if that would fit our needs, and it did. David brought out one that fit all the criteria we wanted in a new car (even with us on the fence about the Nav system he showed us one that was pre-​wired so if we wanted to add it we could or we could have it without). Two days later we were driving off the lot in our new leased GLA. I would definitely recommend someone to go here if they are looking for a new car, they treat you well, and have many perks to keep their clients happy.

So slow. Needed a tire changed… Two hours later they tell me still another hour. Ugh, I don’t have three hours for a tire change…

Love my new Mercedes and love my Mercedes Benz dealership. Amazing customer service, especially Cheryl in the service department. Everyone is friendly and there’s no pressure to purchase things you don’t need. I had a great salesperson, (sorry she’s no longer working there). They have a great waiting area while your car is receiving maintenance, (have a little breakfast or lunch while you wait).

We brought our M class in for service this Saturday and we couldn’t be more pleased. The car was taken in right off, we were told about what time it would be ready, the service fellow was right on the money. We have had Mercedes from other dealerships and this place just surpasses all of them.

Traded in my Porsche for a GLK350. Was ready for a bigger car. The entire experience was first class. Follow up has been good. Randy was a great salesperson and Chris in Service Dept was too. Very happy!

We have now traded two Mercedes in for new ones and have all our maintenance done with Mercedes-​Benz of Melbourne. We consistently receive outstanding service and we have total customer satisfaction with the quality of the cars and the service.
The sales people we have worked with are very helpful and professional. They go the extra mile to ensure customer satisfaction.

I just purchased my first Mercedes from the Melbourne dealership. I, like many others, was always cautious with car dealerships and never enjoyed the car buying process. In the past I never felt I was treated well and felt the entire process was demeaning to everyone involved. However, Mercedes of Melbourne has completely changed my entire view of the car buying process. I have never had such an enjoyable experience buying car like I had with this dealership. Particularly, Mike, my salesman took on a roll that was more instructor about the product then salesman. Our negotiation discussions about the price (and trade-​in) were professional, realistic and respectful.
I would also like to point out two interesting facts so you can assess this review for yourself:
1 — I have never written a review about a purchase of anything prior to this review. It’s not that I don’t appreciate good service, it’s just that I was never compelled enough to take the time to write a review. As you can see, my experience with Mercedes of Melbourne was so above and beyond my expectations that I had no choice but to tell others!!!
2 — The Mercedes I was buying was used and the entry level model. However, I was treated as if I was buying a brand new $ 100K car. Mike, the salesman, said something that I think every car buyer has been waiting to hear. And that is, «a car is a big purchase for everyone». It was a relief to hear that the car seller had enough respect for the car buyer to acknowledge that a car is a big purchase not matter what your financial means are.
I now have a great car and the memory of a great car buying experience to go along with it. Not many people can say that. I am so grateful to the staff at Mercedes of Melbourne for their time and dedication to my car buying experience.

Bought by S550 2015 and love it! MB of Melbourne and my sales rep Evelyn have been wonderful!

I bought two cars one new one certified from them, both on the same day. Not very happy with the purchase or the service there after. Already traded the certified one to MB of Fort Pierce after one year and bought a new one from (of course) MB of Fort Pierce for thousands less than what MB of Melbourne was asking. You owe it to yourself to get an e-​price from MB of Fort Pierce before overpaying at Melbourne MB.

Purchased a car from them in January 2014. Traded in my Dad’s car (he had just passed away). Awesome service and they worked with me to not only pick up the car being traded in (in Vero Beach) but also to get me the car I wanted (it was in Ohio). They had it shipped to Florida and then eventually to me in NJ. They followed up with me on getting the temp tags, getting the car registered in NJ and any questions I might havev about the operation of the car. Kudos to Dave Jenkins and Gus and Stephanie. Thanks for everything… you made this a great experience.

I bought a great new car at a satisfactory price here. My E class is fantastic. Only three problems. First, the salesman was supposed to show me how everything worked in the car but obviously was not trained on the E class options. Second, I stopped going to the service center because the prices for service here are ASTRONOMICAL! Local shops dedicated to German cars are often half if not ¼ the price and they do great work. Third, every time I have brought my car here for service it came out damaged. Once they tried to deliver my E class back to me from service with a huge gash on the fender and the next time there was a huge burn mark in the dash. Answers??? Explanations??? Nope, none, just shrugs. Yes they fixed both but neither should have happened in the first place.

I don’t even think I can give them one star… I’ve never tried so hard to give someone my business that does t seem interested in receiving it… I’ve tried on two separate occasions to book a service appt for my Cayerne… I didn’t buy my porsche there, but I did buy my Mercedes there and we’re told they had the best service dept around… Well after to failed attempt to speak to someone in the elusive service dept, I give up… You will not earn my business or future purchase!!!

I was looking for a convertible for my wife and I and had been looking for sometime and found what I was looking for at Mercedes Benz of Melbourne, a 2009 CLK350, white exterior and stone/​black interior with a black top. Randy Weber was our sales adviser and did a great job of keeping me update on our Car since it needed some TLC before we could actually buy the car. My wife and I totally understand about customer service and everyone did a great job. Sure there was some hiccups but that is to be expected as not anyone is perfect. Sure frustrations were there due to parts taking time to be shipped from Germany and the bad weather for transporting the parts but that is not the dealership’s fault. We have only had the car for a few days but are very pleased with our purchase and everyone we encounter at this dealership.

I had nothing but a wonderful and pleasant experience purchasing my Audi here. Ian was helpful, pleasant and came in on his day off for me. He has followed up many times and has solved both issues that came up with my satellite radio and arranging to have my windows tinted.
I can only write about my positive experience with this dealership. We would definitely purchase from them again.

We have now bought 4 cars from Horst, who has just been the most amazing salesperson ever. He is super easy to work with, really listens to your needs, and your budget. Andy is service is the best super detailed oriented and everything is perfect. I would recommend this gem of a dealership to anyone interested in Porsche, one of the best built cars in the world.
Lisa T

I have bought 4 cars now from Mercedes Porsche Audi of Melbourne. I have always had great experiences at this dealership with everyone I have worked with. I will continue to purchase from this dealership. Also it’s got a great location!
Thanks,
Jason

This place has some beautiful cars, thats about it. Two members of my family have tried to buy cars here only end up at Mercedes Benz in Palm Beach. The «owner» Shae Rowe claims to want to hear from you if you have any issues, but he has no interest in your opinion; I called many times and left messages and sent a few emails. For clarification purposes I placed owner in quotes because Shae isn’t really the owner, even though he likes to tell everyone he is. This dealership is owned by Terry Taylor, who owns dealerships everywhere, I would think he could find a more effective GM.