iFixandRepair

Another store tried to repair the charging port on my Samsung Galaxy S5. After working on it, it would no longer stay connected for phone calls. They tried repeatedly, but could not get it to work. They charged me for the initial repair and gave me back a non-​working phone. So I took it to iFixandRepair. They replaced the antenna for me and the phone works fine. And they only charged me a $ 26 diagnostic fee since I had already been ripped off by the other store. That was really nice of them. I would have paid them more. You don’t find people like that much any more. I strongly recommend them.

Had my iPad mini digitizer glass replaced. Quality of the repair was spot on and the price was very good compared to other repair shops in the area /​online.
Staff was friendly and Tim seemed very knowledgable about the repair needed.
I’d take other mobile devices for any repairs needed in the future.
Only thing keeping this from a five star review is the staff’s optimistic estimates on how long it would take to do the repair. Two estimates given (at the start and during the repair) were missed… not a huge deal, but I’d prefer they under promise and over deliver.

Was cheaper then the city repair places and the guy was really nice, he explained why the screen repair took longer and didn’t charge me extra very happy

Got a message from one of the workers at the store chastising me for not being patient with them. This is without addressing any other grievances in my post.
My impatience was because of the lack of customer care. If the diagnosis of my phone was going to take a long time, don’t tell me that it’s going to be ready in 30 minutes then start looking at it when I arrive a few hours later. Don’t ignore me when I get to the store and give your attentions to the female customers who arrive after me. Don’t talk over me when I’m trying to provide helpful information that can narrow your investigation.
The fact that one of the workers replied so harshly to criticism is a mark of their unprofessionalism.

The experience was very frustrating. From the first call to the very last minute, just utterly frustrating. The call wait times are ridiculous and put you on hold forever and a day. The reason I went with these guys is that there is at-​least some sort of record of purchasing something from them, as most of the other phone repair places will only accept cash, which to me is very shady and suspect. I require my phone for most of my daily business operations. I went in on a Friday, was told it be there Tuesday, call Tuesday, was told its in, show up, wait for about 15 minutes, then I was told it was never ordered. The owner says he will take care of it and offered expedited shipping. I simply asked if I could get a case instead of expediting shipping and he agreed. So it comes in on thursday, nearly a week after I originally came in and I drop it off. I come back to pick it up and no one offered an apology or remembered to give me the case. i didn’t even bother asking because in a situation like this the owner should just remember to tell his employees. The staff is very unprofessional, they dress horribly, they will argue in front of you and use vulgar language. Its pretty ridiculous. With the prices people pay, these guys should look like top of the line, dressed to the nines and very educated speaking people, but they are nothing but sloppy, vulgar inefficient people. To top it off, the mic on my phone on the replacement screen echoes now, so the work wasn’t even quality.

I went to iFixandrepair in the Melbourne Square Mall at the recommendation of a coworker and am sorry for it. If I could have left the stars blank I would have but I am required to check at least one. It’s a shame because my issue is not the craftsmanship but the business ethic. I arrived at the store in the evening and they advised me they had one person in front of me and that if I wanted it fixed tonight I would have to be willing to come back between 15 to 20 minutes after the mall closed. I had other shopping to do so I agreed, like most people, my phone is an integral part of me conducting my day to day business. When I am unreachable I lose money. In that vein I was more than happy to return at that late hour. The mall closed at 9 pm and I returned to the store to find it locked and dark. They had closed knowing full well we had made the arrangement for me to return and I had already paid my bill in full. Needless to say I was irate that I was going to be without a phone until at least 10 am the next day. Now I needed to waste gas, time, money and work productivity to make my way over to the mall for something that should have been resolved outside of working hours. When I picked up my phone and I expressed my displeasure to the clerk, he didn’t even acknowledge that there was an error on their part nor did he even offer an apology. This would have been a non existent post if he had offered an apology of any type but evidently inconveniencing a customer is such an oblivious fashion is of no concern and customer service, at least in this case, is dead.

Amazingly professional crew here… they sold us a cellphone case… then proceeded to transfer, save, erase, update and delete a bazillion useless files, apps and programs from our laptop… for free!
I’d send my mother here…