Pizza Hut

When I first pulled up at this Pizza Hut, my first thought was, oh, this store is out of business. The outside is quite run-​down and in need of a fresh coat of paint. Upon further inspection, though, we realized it was indeed open. We managed to park in the very weird and somewhat dangerous parking lot out front and went in.
Inside, everything was fine. The place was clean enough, and the woman who took our order friendly and helpful. Our pizzas came out in a reasonable amount of time and were as delicious as ever. It is only a carry-​out/​delivery store, though, so don’t expect seating beyond a few chairs for people waiting for their orders.
(TIP: personal pan pizzas are what Pizza Hut does best. I don’t even bother with anything else now.)
Overall, don’t let the exterior frighten you; if you can park your car, you’ll be just fine.

i order from here all the time because my grandparents love this place. this time it was way too salty and they wanted a refund. I called to ask for one but they refused because my grandparents threw the pizza in the trash. employee was super rude and hung up on me. never ordering from this place again. terrible service.

wish I could give –2 stars … worst delivery experience… not only did pizza come over an hour and a half late, the driver probably drank my drink because he «forgot it». Pizza was cold, cheese looked gross… NEVER eating at a Pizza Hut in my life

I’m a huge supporter of innovation, so when I heard the artisans at Pizza Hut were introducing a revolutionary line of pizza crusts, I knew that I had to give them a shot. I decided to take a risk with a medium sized sweet sriracha dynamite pizza, and was pleasantly surprised. The pizza was spicy and flavorful, and all the ingredients complimented each other well (honey sriracha crust, honey sriracha drizzle, peruvian peppers, and hot peppers all meshed well and nothing was too overpowering). I especially applaud the shift manager, Milton, who was kind and patient while I struggled to decide which crust I wanted to try first. Be sure to ask for a small cup of drizzle on the side! I forgot to pick mine up with my order but I imagine it would be great to sip on while reading my subscription to Pizza Innovations Weekly.
Note that this pizza spot is carry-​out only. If you’re planning on bringing a hot date to this location like I did yesterday, there is a conveniently located Dunkin Donuts across the street with indoor seating. We ordered some tots and had no problems eating our entire meal there. Second note: when your date inevitably takes a weird turn an hour into the meal, eating cold, soggy tots will not make you feel any better.
Rodger

Went here to try the new crusts and ended up ordering the Sweet Sriracha Dynamite and Hut Favorite Breadsticks. I hadn’t had Pizza Hut in several years. I remembered their cheese and marinara being kind of gross. This is speaking as a person who pretty much likes all pizza.
Hut Favorite breadsticks pleasantly surprised me. Not sure if they measure up to Dominos’ Cheesy Bread but still pretty good for $ 4. I like that the breadsticks were very customizable – you could get any of the 8 crust flavors on the breadsticks. Hut Favorite was sort of like garlic bread. The marinara sauce that came with it was a little too sweet for me and masked the flavor of the breadsticks.
Sweet Sriracha Dynamite was not bad. It was the honey sriracha crust with honey sriracha drizzle. It was sweet and spicy – great if you like these flavors on pizza but otherwise you should avoid it. Pineapples were sweet and peruvian cherry peppers were spicy. The cherry peppers were hotter than I expected but I liked the spiciness. I got the pan pizza crust so it was a little thicker. The cheese tasted a lot better than I remembered, so I guess they’ve upgraded their cheese. One thing that might put people off is that the sriracha drizzle can get absorbed into the thicker pan pizza crust. Not too greasy but if you’re a fan of the super crispy and dry Bertuccis/​Upper Crust pizza crust, the sauce drizzles in general might not be for you.
Note, this place doesn’t have any seating so you have to carry out. The other ratings have said that this place always gets orders wrong over the phone or via online ordering. I ordered in person and they got my order right. Milton, the shift manager, was good about answering questions and making recommendations about their new crusts. He even let us further customize our sweet sriracha pizza by making half the crust salted pretzel. Salted pretzel was, as the name suggests, pretty salty. It was alright – probably wouldn’t get it again.
3 starts because it was alright. I wouldn’t crave pizza hut but I wouldn’t object to getting pizza there if my friends wanted it.

Call and complain if you have problems! They will literally give you free pizzas! From corporate and the store itself.
I had issues with orders being messed up, things missing, wrong toppings etc. No one ever answers the phone there either. The manager will call you right away and will do anything for you to be happy!
I ended up receiving free pizza coupons and credits to the store.

Stay away from this place. The food is too oily and the quality is scary at times. I have gotten food poisoning from this place as well and its not surprising the health department hasnt shut them down.
When you physically place an order at the store, pay attention to what the employees do. I once saw an employee cough and sneeze without covering their mouth or washing their hands afterwards, and she did this as she is preparing an order of wings.
The delivery times are also long. They’ll say 30 mins on the phone, and the food will get there an hour later.
Do yourself a favor and find another store, this one is really bad.

Ordered 2 pizzas, wings, stuffed breadsticks. After 1.5 hours of it not showing up, I called back. they told me that they don’t have wings at this Pizza Hut??? didn’t I order those??? They said they tried to call me but my phone was disconnected… you mean my cell phone I’m talking to you on? So they canceled the order because they couldn’t get a hold of me. These people are idiots, don’t order from here, worst pizza joint ever. I hope their corporate office closes down this crap franchise organization.

They are always out of large pizzas! The place is filthy! Nasty! Out of topics all the time! Employes are slow ! Management rude! Unprofessional ! Low standards! Poor quality complete waste of a business ! #horrible! #tasteless I wouldn’t recommend it to anybody !

I stopped in here once to get one of those $ 20 box thingys and the guy at the counter was being less than helpful. I mean, we didn’t know ANYTHING about this box except for the fact that we could get a lot of food for $ 20. So instead of listing options of what we xould put in the box, he made us feel like we were rushing him.
All was good after we got the order sorted out. It didn’t take too long and the food tasted good. Never again though.

Okay, so my son has seen a bazillion commercials for Pizza hut, and since we were in the area we stopped in.
Several employees at the counter ran away from the register as we approached. great.
We order a stuffed crust pizza and have to give our phone number as they said there is no dine in option (though signage says there is a carryout special). Not worth an argument.
The pizza is oily, cheese close to flavorless (though abundant), and the sugar level of the sauce makes my son say «there is too much and that it couldn’t be served in public schools because it wouldn’t meet the nutritional standards.
After finishing the pizza we both fight sleep on the way home. If I was a cross country truck driver I would have made the news.

Alright I admit it … every now and again I put on my ninja turtles pj’s and reminisce about the good old days when ordering Pizza Hut was the highlight of my week. I was young I didn’t know any better, I mean I still [spoiler alert] thought Santa was real! I had one of these nights this weekend and maybe it was for the best that fate, or horrible on the job training, stepped in.
Just seeing the ANY pizza $ 10 commercial I felt compelled to take the drive for carry out since I am out of the service area for delivery. I just moved to the state so I was on new territory. Let me just say that everything about this phone order was painfully annoying from the start. First, the lady on the other end kept talking to someone else, then repeating toppings I never even mentioned, «I’ll take green peppers and red onion,» «okay you want ham hocks and a space ship?» Okay it wasn’t that bad, but after the fourth round I was going crazy. Finally I just sputtered out the five toppings I wanted three times in a row. After another conversation with whoever she was talking to, she says, «we only do four toppings». WHAT!!! Pretty sure I must have heard wrong, but sure enough she curtly repeats, «we only do four toppings.» I am usually not the person to get angry about a coupon or deal but I mean this commercial just ran five minutes ago. So I said, «Even though your commercial clearly states ANY pizza?» Her response, «yea, even though the commercial says that, we won’t do it.» Even if she would have told me I had to pay for the one extra topping (extra sauce!) which would have been wrong, at least I would have had the option, or hell even pretend to ring it in but don’t! Instead she refused my order and made me feel like some haggler at a swap meet. Even though if she would have waited she would have known I was ordering multiple items would have made up for that one scoop of sauce. At that moment I did my very best to hold my composure and just said «forget it» and hung up.
… Needing to prove myself right I called another PIzza Hut and asked if there was a problem ordering a pizza with the toppings I wanted, confused they said no, and pointed out that there Super Supreme which you can order comes with 8 toppings as is. Thank you!

I had to revisit my old, fond memories of when Pizza Hut was all that I ever craved for. On a whim, I felt as though I need to get in touch with my childhood and what used to make me so happily spirited.
I remember those days, when I’d recite the lines of Macaulay Culkin, believing that this, «ONE Cheese Pizza, just for me!» after scaring the shizzles out of the delivery boy… I would then get excited over the white plastic «table» that held the pizza together. It’s just what made Pizza Hut, Pizza Hut.
With high expectation and anticipation, I knew that I would time travel back to 1994 with my tastebuds! What the mother f’ing holy hell is this shit?!
Oh, god — Just reflecting back to last night’s dinner just gave me indigestion, again.
Nope. I’m not someone who is afraid to admit that I was wrong. And, this was a HUGE mistake on my part. It’s almost summer, and I’m trying to fit into bikinis. Why did I even bother ordering that greasy inedible disc?
For all those pizza lovers out there, for all those very nostalgic people, like myself: trust me. It isn’t worth it. It’s not the same. It’s not from the ‘90s. And, it certainly isn’t good.
For those who still feel the need to order Pizza Hut’s pizza: save yourself some time and just shoot yourself in the stomach. You’ll thank me later.

What can you say that sounds somewhat nice… hhhmmm? It was hot, it was cooked well and the crust was semi ok. Otherwise, WHAT WERE WE THINKING!!! If pizza is like sex, this was prom night for the computer nerd; tasteless, boring and wishing it never happened.
We ordered online because frankly I get upset with incompetent people on the other end of a phone line who can’t get orders right, so when they are a multi-​national conglomerate, you’re pretty sure that they have a website that works and will take an order without much hassle. One large pan pizza and an order of breadsticks, that’s it.
Pickup was on time, just 15 minutes after we called so that was fine… now lets move on to the product. What is this goo they call cheese? I don’t understand, can someone explain it to me? I’m at a loss for words how grotesque this crap is and why I ever enjoyed eating it when I was 8 years old in those old, deep dish pans that came out piping hot. It lays over top the sides of the slices, how is that even possible? I remember when you ordered «extra cheese» back in the day and it didn’t come with this much, good lord!
The sauce is overpowered by everything else, including the grease that was starting to accumulate on my fingers so I had to grab a paper towel while my better half double bagged it. Eeeeeewwwwwwww, what is this coming off my hands, again please explain it to me! My paper towel was DRENCHED after just a slice, you gotta swap out to start into another one. It’s just, gross.
The crust, not so bad when half the grease was drained out of its undersides. The breadsticks with a smidgen of romano cheese and hard, cardboard like bread might have been ok if it didn’t have the consistency of that, cardboard. The dipping sauce is worthless without something decent to dip into it.
There are countless AWESOME and LOCAL pizza places in Medford, this isn’t one of them, bleeeeggghhh. Unilocal gets this one right hands down, we just had to see the fail in person.

Sometimes I go all retro and order from Pizza Hut. A flood of nostalgia pours over me every time I think of the Book It! reading program and a tiny Diana eating an even tinier pizza, but of course, now I’m a bigger Diana in need of more sustenance and a commercial blared across the TV telling me I needed to order a $ 10 Dinner Box. Who am I to argue with such clear capitalism and delicious bread-​y goodness?
I went online to check out my toppings options, which were unoriginal and very few, as someone that likes to stick to the veggie side of things. Against my better judgement, I convinced my husband to get jalapenos and an extra side of dipping sauce, because I’m contractually obliged to never say no to anything with the words garlic in it.
Finally, we were ready to place our order, only the online ordering service didn’t work! It claimed that the restaurant was closed, so we called and of course, it was open. I’m thinking this store just doesn’t accept online orders, but I had to choose which store I was ordering from in the beginning, so why let me waste my time following though only for it not to work? I guess I should have expected this from a store that runs out of larges!
A lucky turn of events was that we didn’t have to pay extra for an additional dipping sauce, but they totally forgot to include it, causing my husband to do a complete 180 back into the store to go claim it! He was greeted by a man holding a tiny cup of frosting, which apparently, they had also forgotten to include. Come on, folks, our $ 10 Dinner Box would be an $ 8 Dinner Box without our sauces!
Pizza Hut pizzas don’t change. Seriously, it tasted just like I was 8 years old again eating my personal pan, except this time, slightly more spicy due to the jalapenos. Nothing tasted fresh, in fact, I think a frozen pizza is better than this place. It makes me sad that I didn’t realize this as a kid, but once you’ve tasted fresh, local pizza — don’t ever go back, not even for the TMNT reference!

Let me start by saying I LOVE PIZZA HUT. There, I admitted it. It’s been a guilty pleasure of mine all my life. I’ve had Pizza Hut in my speed dial in every city I’ve lived in. So it has been painful living in and around Boston with no access to Pizza Hut delivery. Sure, I can get much much much better pizza, but sometimes I’m just looking for that kind of comfort that only comes from a sloppy, greasy Pizza Hut pan pizza.
Well, I broke down on Sunday and ordered from this Hut for carry out since they are the closest one to my place. Really, they are just over 2 miles away, so I don’t understand why they won’t deliver to me.
They quoted me 20 minutes and, to their credit, when I arrived 20 min later, the pizza was ready. When I walked in, the stench of old frying oil almost knocked me over. So disgusting. The whole place just gave me such a gross, sketchy vibe. Even the dim fluorescent white lighting made it seem like an abandoned hospital in a horror movie after the zombies have taken over.
And don’t get me wrong, I’ve been to many other Pizza Hut locations that were tiny take-​out/​delivery only, but none have ever been like this.
I wanted to get out of there so badly that I just threw my money down and grabbed my pizza without checking to make sure it was right. Well, they got the order right for sure — a medium cheese pizza — but it was burnt to a crisp. I literally ordered another pizza from one of my local places and trashed the Pizza Hut pizza.
Guess I’ll just have to continue clinging to fond memories of Pizza Huts past.

Well, the place is dirty to begin with… really dirty.
The manager was nice, took our order, charged, said it would take 15 min mostly and disappeared inside.
Drivers were coming in and out and the manager was in the kitchen having a chat with a guy with a hair net.
After 25 minutes I asked for the pizza that had been sitting there but the manager was to lazy to see that.
The driver came, tried to charge us again for the pizza. He and another woman were coming and going to the cars, cutting the pizza, receiving the money, putting the pizzas and other kinds of food into the boxes and leaving again.
Washing hands? Forget about it! Hygiene? Ditto!
Health inspectors, please go there! I love PH, but not willing to be sick.
Continuing… when I opened to check if that pizza was mine (since they were not sure themselves) I notice that the tomato sauce, cheese, veggies and chicken were SCARCE and only in the middle of it. Revolting!
I asked the driver who was charging my hub for a soda and he said, «I just cut it, I did not make it!» …
Translating: it is your problem, who asked you to buy here!!!
At home, I opened a jar of Prego tomato sauce so that I could be able to eat the pizza. The crust was the only thing good. I am glad they managed to not ruin it.
Summarizing: first and last experience in this place. I will try somewhere else.

Decided to take advantage of the any pizza for $ 10 deal they had running today assuming that if i got a large pizza with 4 toppings I could bring some to the office with me especially if it’s as bad as the reviews on this site were.
I was amazed that I had to fight not to eat the whole thing tonight and barely left 2 slices for tomorrow’s lunch.
The crust was the best I’ve had in a while and the toppings though a little sparser than I thought were tasty. I’m just glad I doubled down on the toppings .
One point was lost because it showed up a little late, but that’s partially my fault because the late wasn’t on downstairs

Pizza Hut, yes. This Pizza Hut? No. Just no. As others have pointed out, this location always takes way longer than it should, is dirty, and no one seems to care about the fact that they have an actual customer. I once stood at the register for five minutes waiting for someone, while a worker stood around doing nothing in the kitchen area. He looked at me several times, and even said that someone would be there soon, but never thought to actually come help me or go get someone who could.
But what really flabbergasted me was one particular Friday when I decided to bring some pizza home after work. I called up to order a large deep-​dish pizza with green pepper and onions. I didn’t get far in my order when the person on the phone informed me that they were out of larges.
Now, I have a bit of a hearing problem, and sometimes I misunderstand people. I often «hear» things that I know, logically, don’t make any sense, but I can’t figure out what they really meant. Clearly, that was what was going on here. Clearly they said «green peppers» or «onions» or something. Not larges. A pizza place can’t be out of larges, can they? How can they be out of one particular size of pizza? That’s impossible. Laughable, even. I asked the person to repeat themselves.
«We’re all out of larges.»
«What do you mean, you’re all out of larges?»
«I mean, we’re out of larges.»
This would be the point where I paused for a very long time, trying to figure out how to even respond to this event.
«You could order an extra large hand-​tossed, or 2 mediums, for the same price,» he said.
I tried to decide whether these were acceptable substitutes, but my brain wouldn’t do it. It wouldn’t accept «We’re out of larges» as something that made any kind of logical sense. I couldn’t get past the idea long enough to figure out what to get instead, because all of my brain power was taken up by the circulating series of questions and arguments it wanted me to make to understand this baffling situation. It was Friday night at 8PM, and Pizza Hut was… out of larges.
«I… wh… no. No, that’s okay. Goodbye.»
I couldn’t do it. I couldn’t order. I just couldn’t get over the fact that a pizza place had run out of a particular size of pizza. The Gap running out of my size of jeans, yes. Pizza Hut running out of my size of pizza, no. That was over 2 years ago, and I haven’t been back. Every time I consider it, the idea that they might be out of my size boggles my mind and I run away, averting my eyes lest I be completely overwhelmed by the mystery again.

Call me crazy, but I like Pizza Hut pizza. Unfortunately, there are none near my house. I happened to be in Medford a few weeks back and spotted this and pulled in. It’s just a counter and there are no tables, so obviously you’re supposed to pick it up or have it delivered. I could probably get home before it cooled off, so I went with a medium pepperoni.
I was the only customer there. While I ordered, the friend of the cashier was talking over me and asking the cashier what she wanted from Dunkin’ Donuts next door. It was as if I wasn’t even there and the DD hot chocolate was more important. I paid for my pizza and decided to wait in the car instead. I was told it would be 15 – 20 minutes. I used the opportunity to snap an iPhone photo of the place and upload it to Unilocal.
Ten minutes later, I headed back in. It was just a few more minutes until my pizza was ready, but the staff seemed to spend a lot of their time fooling around. They probably did this often since it was obvious that they didn’t spend time cleaning the place. (If most of their business is delivery, they probably don’t feel the need.)
Anyway, even if this was close to my house, I’d think twice before ordering from there. The pizza tasted okay, but smelled a little like cigarette ashes as I drove it home. Maybe that smell was from the cardboard box? …or maybe someone was smoking in the back where they kept the boxes. Kinda grossed me out thinking about it.
In any case, I won’t be back to this Pizza Hut. When I get Pizza Hut cravings, I’ll find another one.