Lithia Toyota of Medford

I covet my days off and when I rearrange one because of a recall issue with my car and waste ½ a day, it’s not okay. Oh and apparently there were six other «guests» who also got the wooden part door today.
I scheduled an appointment well in advance, arrived on time, left my car, arranged a ride, only to have them call me two hours later and say that
they do not have the recall part in stock… Really? Too bad they don’t make fancy computers capable of such a monumental inventory on hand achievement. Let’s just say I am not a happy camper!
It’s all made worse by the faux– sincerity… Please at least pretend to be sorry when you apologize.

My father went to this dealership Tuesday to get his car serviced. When he was leaving he fell and cut his forehead and started bleeding. Apparently while he was on the ground a service person just walked passed and didn’t even offer to help. Really, no other words are needed. While this incident is the behavior of one person, there were other people at the dealership that did not even come out to help.
My father got up and without even cleaning himself up continued on with his errands and went to Costco. He had to get something for his glasses. When the Optometrist saw the blood on my father’s forehead, he immediately stopped helping a customer, rushed over and insisted that he clean up the wound.
So sad when people will not take a moment out of their day to help someone in need. Really disturbing to have heard what happened but so thankful that someone else had some compassion.

If I I could give negative stars I would. Stay away from this God awful place. I was in the market for a new car a while back and have been meaning to give this place a review as I had a horrible experience getting my Jeep. They had my Jeep that had just been traded in to them from the previous owner and after test driving it I felt that it was a great vehicle.
I told them I wanted to continue looking around the area for other potential vehicles and they asked what it would take for me to drive off the lot with the Jeep that day. I told them I’d take it with a 100K mile warranty (the Jeep had 36K miles on it) and 10 pli tires all for the ticketed price ($ 20K). The guy tried arguing they could only do one or the other but I stuck to it. I was about to leave before the salesman finally agreed to it.
But when the guy tried getting me to sign the paperwork I had to send him back 5 or 6 times to fix the details as they tried tricking me into signing on things that we never agreed on (45K warranty, 55K warranty, 65K warranty, 16% interest rate, increased the price tag while attempting to hide it by trying to add 5 years of payments to keep the monthly payment amount the same). Each time I sent him back he acted surprised that the paperwork wasn’t right.
After we FINALLY agreed on the paperwork (which took me down to 85K warranty) they said they’d have the vehicle ready for pick up in the morning as they had to replace the tires. I came back the next morning for pickup and the vehicle still wasn’t ready. I was passed on to a different guy to take care of the final paperwork and he tried weaseling his way out of our tire agreement. He tried convincing me that 10 pli tires are rare and impossible to find. I pulled out my phone right there and called the Les Schwab that is literally right down the street from the dealership and guess what. They had 10 pli… ON SALE. The guy rolls his eyes and tries convincing me they’ll lose too much money if they submit and tries countering with $ 300 for tires. 300 was only enough for one tire. Then he offered $ 500. Then $ 700. I slowly worked him all the way up to $ 1000 for tires before his pissing and moaning became unbearable. What an ass. Anyway I finally signed the paper work and walked out with almost all that I asked for. Only took me two whole days to do it.
The kicker though is I found a chip in the windshield that was hidden under the small price tag. Also, some of the lights on the dash started going out only a month in.
I have also tried putting the warranty to use a number of times for repairs and even though it’s supposedly bumper to bumper coverage the fine print is carefully worded making you believe one thing but not entirely. My favorite was the transfer case motor. It needed to be replaced and the transfer case happens to be covered under the warranty. Just not the transfer case MOTOR. g
I know this is a long review but it still doesn’t cover all that happened. This place is garbage.

After my recent experience I’ve gotta vent.
My vehicle was recently in an accident and repaired by Lithia Auto Body. I needed an oil change, so I called and was able to make an appt. I also wanted to figure out the value of my vehicle, post accident, and spoke w a salesman who said he could help me no problem. We made an appt for the same day as the oil change, where he would appraise my vehicle, no charge.
The day of appt, I was checked into service counter quickly. The oil change was completed in a timely manner.
Meanwhile the salesman tried to «help» me get a value for my vehicle, but not without me jumping through hoops. With kids in tow, he told me we needed to go look at some vehicles so his boss thought I was a possible sale. After that he wanted to know how much I wanted for my vehicle, all while he knew I had no intention of selling mine and buying a new one. After him making me a few offers I told him no and reminded him what I needed his help with. He said «I know, but this is all a game I have to play so I can help you get what you need.» He left to the boss office and when he came back he told me he couldn’t give me the appraisal. I explained how frustrated I was with the whole run around and asked why he couldn’t have told me that over the phone a week ago when I explained what I needed. Sorry was about the best he could muster up. Overall, he seemed like a decent guy, but I don’t get why they can’t provide follow up service to an existing customer… Apparently I only matter the day of a sale.
I left him to get my vehicle back from service. I waited in line a few mins and was then charged for the oil change. No explanation of concerns, findings etc… Considering this vehicle is practically new I figured there wasn’t much to the oil change. Hours later I read the notes to find they had noticed a small coolant leak and that I was missing an air filter. Amazed they found this and didn’t contact me I called service to figure out what gives… Again a simple sorry.
Considering Lithia Auto Body «completed» the repairs from front end damage it was easy to determine why there was no air filter (they had forgotten to install) and who was responsible for the coolant leak.
Holy cow, Lithia, what kinda show are you guys running here? Salesman wasting my time when I explained what I needed. Service guys who take my money but can’t verbally explain their findings. And a paint and body shop who can’t remember to install an air filter. Hey, it’s only been 2 months I’ve been driving without an air filter… I’m sure there’s no other damage that has been caused!!!
There’s something to be said about following up AFTER the sale… This is where this place falls short. No surprise as they already got my money for the purchase of the vehicle. I welcome feedback from corporate or a store manager… but have a pretty good feeling I’ll grow old waiting.

Got me in and out ! Said there were a few things that need to be done on the final paperwork but sad they didn’t come tell me then to see if I wanted them to fix it or come back another day! Friendly service. Have a small playroom with Legos and a TV for the kids.

Great service!
Great people! Jared Baugh was an excellent Service Advisor!
Traveled to Medford for I have only heard not so good this about the one in town

Very pushy. My husband and I went to look at used cars. We test drove one, ONE, and liked it ok. When we got back to the dealership we were basically given an ultimatum that if they took the time to see what kind of deal they could get us that they EXPECTED us to buy the vehicle from them. As if they were doing us, the customer, a favor that we would owe them for. Needless to say we didn’t buy that car from them. We test drove another that we did end up buying. We were bullied in to financing through them and were made to feel like they were doing us a favor by extending our loan out to 7 years to get our payments where we wanted them. Never once were we given an opportunity to discuss pricing. We left with a new car but also a feeling of being pushed in to buying it quicker than we were comfortable with.
THEN, the icing on the cake, it’s been four weeks since we’ve had it and it’s in the shop with a bad dash «cluster» and a pump problem. We were told it had one previous owner and come to find out, that «one owner» was a rental car company. Not thrilled with our overall experience.

It’s been a few months since I tried to buy a «used» truck at Lithia Toyota. I 1^st found the vehicle online and inquired. I actually got the same «internet Specialist» that sold us my son’s new Tacoma not long ago. I did my homework on the truck I wanted and had what the KBB, NADA and Credit Union claimed was the Low and High book value. Sadly, Lithia had the price at $ 10k above the «real» KBB and refused my CASH offer of «high book», showing me their inflated printout, which they added options that were «standard» on the vehicle and already in the estimated cost per KBB. I tried several times through email, phone calls, and dealer visits to negotiate a deal through the next month, then made yet another visit to the dealership, while my wife was across the street at the Medford Mall. I found they had finally REDUCED the price of the truck almost to the price I was willing to pay CASH for and I said to the «salesman» I wanted to BUY the truck. Well, it was 7:55pm and the dealership was set to close at 8. There was NO WAY they were willing to sell me the truck that night and I was told to come back in the morning (Sunday). Wow, business is so good, they turned a guy away with checkbook in hand ready to take delivery! I stated I don’t «deal» on Sundays and would like the original salesman to contact me ASAP. Mr «internet Specialist». I failed to hear back, so called (he was unavailable) then I sent another email to Mr «internet Specialist» asking to call me regarding the truck (which was still on the lot collecting dust). Keep in mind, this truck was in their inventory for a few months, only after acquiring it at auction from another dealer who failed to sell it. Well, Mr. «internet Specialist» finally responded to my email a few days later just a few hours before the close of business, stating the truck was no longer available as it had just left the dealership. I feel it was sent to auction AGAIN. I can say, with all the vehicles I have bought at Lithia dealerships in the past 10 years, you would think they would want repeat business. NOT SO! I was a CASH customer! All they had to do was sell me the truck for what they finally reduced the price to and it would have never seen their lot again as it was a Chevrolet DURAMAX DIESEL 4×4. Should I or any of my family and friends ever waste their time with any Lithia store, they should have their head examined. My $$$ just wasn’t good enough for them, nor my loyalty to Lithia. This was the LAST time I will ever set foot on any of their dealership lots. They may be big, but their integrity is a joke! I now choose to deal with closer Dealers that actually appreciate my loyalty and future repeat business!

Came home Monday evening with my brand new Toyota Tacoma. Rene Braga was terrific at getting me the right vehicle. I bought the car through the Costco program, so the purchase price was predetermined and just fine. I had a bottom line price for my trade in, and actually did better. The trade in negotiation was straightforward: no BS. This was the fourth car we’ve bought from these folks, and we’ll go back again. Great cars and a terrific dealership.

They only care about making money. I bought a van last year from lithia dodge. The salesman was a smooth talker that had me signed up for more than I wanted. I ended up with the extended, which I am learning doesn’t cover very much, just makes the car payment double. So I take it to the Toyota Lithia today because the van is leaking oil and they sign me in and take my car away to the back. Then I learn that I would owe them $ 110 for looking at it. This was never told to me before they took my car to the back. The guy I believe his name is Ernie said if I didn’t pay the undisclosed fee, they would keep my van. How can that be fair? I was completely unaware of the fee. They are major scam car dealer. So far I have delt with 2 different Lithia and they both are the same uncaring only out to make a buck.

Wish I’d read the reviews before coming here… My husband and I saved long and hard to put a decent downpayment towards a vehicle, and we thought a RAV4 or Honda CRV would be the perfect fit, so it seemed logical to stop by. I still regret that decision… And the purchase of a 2012 RAV4. Not only was the salesman obnoxiously pushy, he also was only interested in showing us vehicles that were $ 5 – 8,000 over what we really wanted to spend. We ended up getting a few thousand knocked off the list price, but upon adding a warranty, would’ve been better off buying a new vehicle, especially when we realized we were being ripped off after our salesman basically implied they only payed around $ 5,000 initially for the SUV. And apart from some dings in the windhshield, we’ve also had the paint around the wheel well and onto the side of the car peel off. Which they clearly tried to cover up… Tacky and unacceptable when asking that much for a vehicle. Will steer people away from here. Disappointed our hard earned savings went to such a poor purchase. Just wish our salesman had respected our privacy when we stepped out to discuss things, I doubt we’d have the car if he hadn’t creepily followed us out, despite our wishes for a moment alone to think it over.

If ya need a Toyota, head on down to Lithia Toyota and see Jimmy. Excellent service and I love my 2015 Highlander!!! Very quick transaction too.

Car dealing is my next to least favorite activity to do. It’s time consuming and boring unless you have a delightful sales consultant like Rene Braga. He is knowledgable of the Toyota line and considerate of your time. Lithia allowed me to take the proposed vehicle to my car mechanical check out possible problems and Rene was great company. He helped me get a great deal with the car, and I would recommend his salesmanship to anyone needing a great car. We bought from Lithia many years ago and were treated courteously each time we needed service. They never did unnecessary repairs, unlike two Subaru dealerships I’ve had experience with. I feel very comfortable with the purchase today. I had my KBB on my iPad so I was prepared with reasonable offers, and they worked with me.

This place is great! Mark Higgins took the time to find the car that I wanted and at the right price, no games and no funky feeling. I am from the San Francisco Bay Area and the dealerships here really tried to screw me over, used my lowest score of my 3 credit Bureaus to jack up the price. Mark Higgins got all three credit reports and did a great job at helping me stay in my budget.
I will always buy my car here from now on. The smoothest experience and the greatest deals.
Thanks Mark Higgins and Brian Berg for helping me get what I needed, not what you wanted me to have.
Excellant service, hoinest and good deals.

We stopped by here while searching for a used vehicle. They had a couple of the cars we were looking for, but we were looking at a Dodge and they are mainly Toyota. While they were super helpful with what we were looking at, they were looking out for our best interest and called over to their Lithia Dodge dealership. Kareem was so helpful, he sat us down next to some refreshments, told us to help ourselves while we waited for him to make some calls! He spoke with a guy over at the Dodge dealership so we left and drove that way and met with the man he referred us to. From that point on we were taken care of and drove away with a brand new vehicle at a great price! We bought a brand new vehicle for the price that Wheeler Toyota was selling a 3 year old vehicle with 36,000 miles! Awesome experience and we appreciate Kareem at Toyota Lithia!

First I want to say this is not their marketing dept. :). I went on line to first take a look at what cars they had used and had the pleasure of working with Ben. He met me at the fair grounds and walked me and my daughter around but we couldn’t find anything we liked. We then met him a couple of hours at the main lot and we looked at new cars. There was no pressure and understand I hate car salesman but Ben was amazing. So the story ends with I bought 2 brand new cars that day. I could not be happier. Ben has called me to follow up and has given us leads on tinting and bed liners. THANK YOU BEN FOR A GREAT CAR BUYING EXPERIENCE.

We were ripped off on our trade in! Found our jeep at another used dealership they sold it to for $ 6000 more than what they paid us for it! We also didnt get too good of a payment rate on our new pickup so we plan to refinance elsewhere eventually! As far as parts and service goes I will never schedule an appointment for an oil change again! No customer service, had to stand in line and be ignored, no smile etc. It took an hour for an oil change, the couch was uncomfortable in the waiting room which is the showroom floor with couches and a tv. When i got my truck back all my windows were down, the ac was left on when its 50 degrees out, my radio station was changed and my floormat on the driver side was taken out and thrown in the back of the pickup. I might just go to Lithia Honda next time for an oil change where we take our car. If I cant then I will just take the express lane last time. The warranty is great and all but dont like dealing with these people, I dread it every time.

Do not believe the «I had a wonderful experience with Bob Blah Blah» This is Lithia’s Marketing Department putting fake reviews on Unilocal.
BUYER BEWARE THIS COMPANY DOES NOT PARTICIPATE IN BBB. These are the thieves of Rogue Valley!

Benji in internet sales was great. Very low pressure and very knowlegeable about the features of the cars! Great experience!

Wow. I wish I was helped by the sales guys that the other reviewers had.
Instead, I ended with two equally annoying salesmen. The first guy, who took me on the test drive, was do dry and boring I wouldn’t buy a car from him if it would save his life. I think he sensed my annoyance with him because when we got back to the dealership he passed me off to some slick-​Willy youngster who latched on to the fact that we were similar in age to convince us to buy the car. Listen, buddy – I’m not interested in the type of sunglasses you wear or where you got your tattoos. I’m also not interested in your bleached hair or hip pants.
The worst part about this guy is he acted like he just graduated from the salesman class. No tactic was left unused and he even went so far as to «hang on» to my car keys when he went inside to «consult» something – which forced me to hang around when I really just wanted to leave.
Ugh. Apparently Lithia has a pretty bad repuation here in the Rogue Valley. While they’re the largest dealership and while it might seem like there are no other choices, there ARE other choices. Hell – driving to Portland would be better than giving this place your business!