Hillside Cafe

CLOSED!!! FINALLY!!!
Way overdue. This place was a disgrace!

People were rude both times i ordered, fries were soggy so much so that i didnt eat more than one. In fact my whole chicken finger dinner was black and burnt. The fries were also black and full of grease and when i called to complain the first time i ordered the guy got angry and told me if i wanted crispy fries i should have said so… as if fries are normally soggy and what i had wanted was out of the norm. These people made no attempt to make this right after calling to complain and after an hour or more wait id have to say thats the last time i will deal with this place since they are only .5 miles from me. Kind of a long wait for a half mile and one entrée. So save yourself a head ache and stay away this place is the worst place in medford that i have experienced thus far.

DO NOT EAT HERE Tonight I received an order from the Hillside Café in Boston MA. My spouse called the establishment, asked about the order, and was berated by the employee about her statement about the food she received was not correct. The conversation escalated and the employee started calling her a «cunt» and started yelling at her. When I called back — he did t– he same to me. This place is a sham — and I will never recommend it ever again.

Gross food. Gross service. Not exactly sure how this place is still open. Go to nicks house or Helens instead. Don’t waste your money

I pretty much eat anything, so me writing this review means something… seriously.
Probably a front for something… Legit, awful food and service. When the guy who works in there (I say «guy» because there is only one) goes on deliveries, he locks up the entire store.
I went there for a breakfast sandwich and home fries once. It was dripping in oil and the potato were seared on the outside and raw in the middle. Total fail.
The second time I attempted to order, I was hung over and just wanted something close. Called and homeboy answered. Said he’d call me right back. 25 minutes later I called. No answer. Called back 10 minutes after that and left a message to just forget it. He called me back almost an hour later and I told him to pump it.
Literally 10 other places I will go within walking distance instead of this putrid excuse for a restaurant. Get off my street!

The delivery took 90 minutes, and the food arrived cold in filthy containers. The side of bacon was mushed together in a clump of fat, and they obviously don’t clean off their grill judging from the gunk in our eggs. Never ordering from here again.

So this place is pretty bad.
I got an omelette, which comes with hash browns. Both the omelette and the hash browns were literally (no, seriously) covered in ash. Black burned something covered the entire plate. Threw away most of the potatoes and downed the eggs because, well, I paid for them.
The only thing that was good was the sausage, but then again, that’s probably the only thing that came pre-​made…

Ordering from here was the worst experience I have had with any business point period. Not only was the man I delt with completely and utterly rude but he was absolutely crazy and called both me and my boyfriend back to yell at us multiple times. First I ordered on foodler and then a man called me said they didn’t have most of the items we had ordered. So i checked with my group and made proper substitutions. The driver was not prompt but he was also not crazy late, he asked for a tip, which i found a little odd but figured yeah ok you drove out here and gave him a tip. (i do usually tip my drivers but I have never been asked for one) Upon opening my order i realized they had sent me the wrong cookies. Mind you i did reach in the bag to pull them out. I was handing the food out to everyone so my boyfriend called to let the man working know we had received the wrong cookies. The man cursed and yelled at him for complaining and said «at this time of night your lucky you didn’t get bagels’. …umm what? we didn’t order bagel? the man calls back and yells at my boyfriend some more, to which my boyfriend hang up on and didn’t pick up the third time this man called back. Me assuming maybe my boyfriend was short with the man on the phone, I called. immediately the man starts yelling and cursing and yelling at me, i get enough talk time to explain that normally i wouldn’t care that I received double chocolate cookies instead of M&M cookies except that white chocolate makes me really sick. The man says he doesn’t have anymore of the cookies I ordered and that when he can he will send the driver back to retrieve my cookies. I explain to him that I didn’t look before i reached into the bag and that i had touched them. he says he doesn’t care he is just going to throw them away (sure you are). I said isn’t against health code to take food back (I worked in a pizza place for a long time and this was made perfectly clear to me). he said that I was trying to rob him, cursed at me, called me names… so I hung up. He then called me back and i ignored it, he called me back again and me thinking he was going to apologize I pick up. He told me that I was drunk and therefore thought I was smarter then him (I in fact was not), he then called me racist and told me he was going to give me my $ 7 back and that he hopes I choke on my cookies. no thank you.

The service here sucks, when i put an order for food online and a guy called me to tell me they were out of onion rings, so i ordered fries instead and asked for fries. I then asked for him to read back the total prcie to me and asked if would get my money back; i know it was an only 25 cents difference but like
SERIOUSLY? the guy was so sassy when i asked if i would get my money back, like you can’t just charge me for something more than i ordered even if it was only 25cents. We ended up having a shouting match.
WORST EXPERIENCE EVER
the food was okay (extremely bad)
(Burned my food, fries so oily the government might consider confiscating it)
nothing big
reccomending this to nobody because service is shit.

When I was walking home the other day I noticed that the Hillside Café had an ad on their window that read «2 Large Pizzas 11.99» so I decided to order them when I had friends over the following day. When I called I was told the deal was only for lunch but I ended up ordering pizza anyway. When I arrived at the restaurant most of the lights were off, there was trash on the floor in the dining area, and the place looked like it had been vacant for months. There was also no indication that the 11.99 deal was for lunch only anywhere. The cashier was somewhat pleasant and gave me 3 bucks off for spending more than 20 dollars (yay) but the pizza was chewy and flavorless and I will no be back. When there are 5 other pizza establishments within .5 miles of your restaurant, you should be trying harder!

I would give this place negative stars if I could. I ordered a salad and gyro online for delivery and was given 45 – 60 minute wait. After 55 minutes I checked the status through the website and was told 5 – 10 more minutes. 15 minutes later I called the restaurant and was told, by an incredibly rude person, 20 – 25 more minute wait. I cancelled the order. Horrible experience.

If I could give ZERO stars, I would. It took them 1.5 hours to deliver two bagel sandwiches, which were both cold upon delivery. One of our sandwiches was with cheese and sausage, which consisted of one slice of cheese with a sausage link cut in half. Seriously? Don’t offer delivery on these things if you’re not going to make the sandwiches and deliver on time… Never ordering from here again, honestly doesn’t even seem worth stopping by.

Two out of the four items I ordered were totally wrong, and the third was missing a main ingredient, and it was all late. This will be my first and last time ordering.

Worst service I have ever experienced. Complete lack of professionalism. First the guy attempted to deny a coupon which was clearly still valid due to his «own choosing», then threatened that he would close his restaurant before he honored my groupon, and then attempted to tell me that I «should have seen the sign in his window indicating his choosing to arbitrarily end the groupon’s validity». He finally rudely took my order.
The place is a pathetic excuse for a restaurant/​business. I couldn’t care less if the food is good or not. I will never be going there again nor would I ever recommend it to anyone for any reason.

I really don’t understand this place.
I have been 4 times – twice for delivery, once to eat in, and once to go.
Every time… EVERY TIME… the food is terrible. Soggy overpriced burger that took 1.5 hours to be delivered and they couldn’t even accommodate me when I politely asked if I could have curly fries instead of straight fries (uuhhh, sorry, we’re so shitty that we can’t come up with a method to charge you the difference between the straight fries that come with your meal and curly fries so you have to buy both…). Melty, grainy Ice cream that looked like a shittier version of what comes out of a chinese buffet machine from a small town (which I ordered there, so it’s not as if it had to be delivered). A piece of pizza that actually fused to the plate it came on, and a breakfast sandwich that despite being the best of the four things I ordered was half as good and twice the price of the breakfast sandwiches one block away at Tasty Gourmet.
The people in there are NEVER friendly. It’s not that they are mean… they just clearly aren’t that into what they are doing. How do people with zero passion open up restaurants and expect to survive? Going here makes me feel scammed out of my money… when I pay for my food in there, as soon as I hand over money I feel like I can sense what the proprietor is thinking: 1) gotcha bitch! I can’t believe I’m making 900% profit margin on this ice cream, followed by 2) man that looks shitty, I kind of feel bad for you.
I’d like to hear from the owners what they feel their restaurant brings to the area, and/​or how it is any better or any different than the 4 way better places literally 0.1 miles away (Helens, Tasty’s, Nicks, Andreas).
Sorry for being a dick but this is Medford/​Somerville. Bring your goddamn A-​Game or charge half as much. Not impressed.

I ordered a sandwich from here one friday night at 11pm, waited an hour and called them to see where it was. They told me they were running late and it would be there in 45 minutes. This pattern repeated itself 3 times until it was 3am and the next time I called (The next day) they told me that my sandwich had been delivered. It never was. I’m so glad that I ordered through an online intermediary because they at least refunded my money. I will never order from this restaurant again.

Wow. I just got my takeout from here. So. So. SO. SOOOOOO GOOD!
Delicious «wing dings”– I didn’t even get a chance to get myself a plate, before I tried one and it really just blew my mind. The sweet potato fries were a little soft, but also ridiculously tasty.
Absolutely ordering from here again. Looking forward to trying everything on the menu! And their delivery girl was super nice :)

I live in the neighborhood and visit the place from time to time during my daily dog walk. The friendly owner is a hard working man (read one man show — though now I there are few hands on deck) and works hard to satisfy your hunger (that could mean he is handeling multiple orders and can forget such thing like mushrooms in a steakbomb) After-​all we are human and humans make mistakes.
My experience with the quality of food has been nothing but great. The breakfast selection is not just the basic type, there are breakfast burritos of various types, Green mountain coffee, and dinner has been always great. The owner also gave my dog treats :)

I ordered take out from here. Steak and cheese with mushrooms (they forgot the mushrooms) and the Mexican panini. The panini was the size of my palm (tiny) with only 2 thin gross looking and tasting slices of roast beef and no sauce to speak of. The fries were tasteless. I don’t add salt to anything I ever order at places but these fries needed it, no seasoning at all. O how could i forget the jalapeño popper, definitely from a store bought frozen box, nothing great but better than the main meal we had. Also when we walked in to pick up our order, it as empty but the lady at cashier saw us and walked away without even a hi or welcome. Terrible food and service. I will never return, both nearby sandwich places r better.

Best things about it: fantastic homemade bagels and muffins and an ideal, relaxed atmosphere to do work on your computer. The owner is SO friendly. I had a delicious breakfast sandwich on a everything bagel and stayed for a few hours to work on my laptop. It’s a small place but there are big comfy tables, plenty of outlets, free wifi, a nice bathroom, and a big screen TV for people like me who enjoy low-​volume background noise while working. None of that awful tripping-​over-​each-​other, fighting-​over-​outlets, can’t-go-to-the-bathroom-because-someone-will-steal-your-laptop nonsense you get at other cafes. Later I ordered a homemade blueberry muffin which the owner offered to grill and butter (I really appreciated that because in stuffier coffee shops I am never sure if I can ask for something like that) and it was maybe the best muffin I ever had. Great soft-​serve ice cream with mix-​ins, too.
One caveat: I would recommend that you come here when you have time to eat here. I’ve gotten to-​go breakfast a couple times with mixed results. The food is still good but I think there is something about the way that the cook wraps it in foil that makes it kind of soggy.
What really sold me on this place was that right after I opened, I got a coffee and it was cold, so I just left the coffee on the counter and took off because I had to catch my bus and the owner was busy (apparently my «99%» button fell off my jacket as I rushed off). Despite my being kind of rude about it, listen to the classy way the owner handled it: he saw me next time I was walking by and said, «Hey I owe you a cup of coffee! I’m sorry about that, I figured out that it must have been cold. And by the way, I saved this button for you, you must have dropped it.» Class act! I’ve gotten coffee there five or six times since and it’s always been hot.