Ellen Guthrie, MD

Bad customer service. The receptionists there are very rude and unwilling to listen or help. I am 7 months pregnant and my husband’s employer switched to a different health plan. I told the receptionist I needed to cancel my appointments because of my husband’s work situation; and because I don’t think that the clinic accepts this insurance. I verbally told the receptionist I have Tufts Health plan now, and she cancelled my appointments based on that. However, I found out later that they do accept that insurance, but the receptionist never mentioned that to me. When I asked her about this, she just said they can no longer help me. I could not be their patient anymore or have one more appointment with them. This all could have been avoided if the receptionist was just willing to listen and help me the first time. The receptionist also said some very rude things to me, which showed me, that she has not been listening to me at all. I also tried to contact Dr. Guthrie about my situation, but the receptionist said she can’t help me anymore. The receptionist said she would call me back and she never did nor responded to any of my e-​mails. It would have been nice if she could at least understand my dilemma and respond back. I have only met Dr. Guthrie twice and she is a very warm and kind person, so I’m not sure why this happened or if the receptionist even informed her of my situation. The nurses can also be impatient and I often felt like I was being rushed during my appointments. I felt completely rejected after this incident. I never had issues with them until this situation happened. I am beginning to think that the «women’s clinic» does not like helping women or they dislike their job. Being pregnant can be stressful enough and dealing with people that you pay to serve you acting unhelpful and not compassionate makes it worse. I’m disappointed that pregnant women have to experience this.

I’ve been seeing Dr. Guthrie for years and she’s fabulous. She’s very down-​to-​earth and explains everything she’s doing beforehand. She takes time to talk with you about any concerns and doesn’t make you feel rushed.
The reason why I can’t give 5 stars is her office staff. They just can’t seem to get their act together. My annual appointment has been re-​scheduled 3 times in 3 months — once it was cancelled 1.5 hours before the appointment. There was no apology from the receptionist or the appointment person.

Dr. Guthrie is fantastic. She is approachable, warm and quite knowledgeable.

If you need an ob/​gyn go to Ellen! She really knows her stuff. She is one of the best doctors I have ever been to and she recommended another great doctor to me who I also reviewed. The nurses in the office are all very nice and really helpful and there is a tv in the waiting room.

Dr. Ellen Guthrie works out of the COMPREHENSIVE HEALTH CARE CENTER. She is an OB/​GYN. I love her! She is a really sweet lady. She makes you feel very comfortable which is really important when you are at the gynecologist! Ladies, you should visit her!