Aspen Dental

If you want to wait a half hour while they are visibly out back doing nothing but talking about they’re upcoming weekend, then this is the place for you. If I could leave a 0 star that would be too much. When I basically go up to the unconscious idiot at the check in and say I’m leaving because I’m ready to explode she acted like who cares buddy. To say this place sucks would be an understatement!

stay away! they have only one dentist running from one patient to the other doing a very sloppy job that assistant is trying to «redo» later!
they will also say «your insurance covers 100%» and assure you it does and later on bill you.
tried to contact a manager whose response was: «So if i remove this charge are you gonna be happy?» What kind of customer care is that?
Run away!

Absolutely awful !!! I went in to get one tooth fixed and was there for hours sitting down with the billing office as he fast talked me into using my credit to get other things fixed (granted, I did need a lot of work done) but my initial plan was just to have my insurance cover the one tooth and leave, I felt like I was dealing with car salesman. By the way that tooth never even got fixed. Which was why I went there in the first place !
Stick to small town dentist that are family owned in genuinely care about you. Not sure about other locations but screw this $ hungry corporation.

horrible !!! i went in for my initial exam all went well. in between appointments i suffered a broken tooth as well as damage to a root canal. after being told by people answering the phone that nobody would be contacting me back till monday i very painfully had to wait until monday !!! when monday finally came the office opened one hour late and i was placed on hold after the fourth attempt two of those attempts i was disconnected after being on hold one time over ten minutes !! finally i reached the origanal person i was talking to, and she had no clue !! my god never have i seen a front office of a dental buisness in such a disarray !!! now i am without a dentist because the trust has definitely been severd with this certain office !! totall disapointment !!!

I wish I could give a minus rating! The staff is either corrupt, or the biggest bunch of imbeciles! Either way, stay away! Long story short, they double billed my 85 year old mother, didn’t own up to their stupidity and through their 3^rd party billing company, ruined my moms perfect credit rating! You have been warned!

Horrible dentist office! I don’t recommend them. They told me that I don’t have to pay anything and that my insurance will cover 100%, then they started sending me invoices. Their staff are friendly but their hands shake a lot! They don’t seem to know what they are doing.

All the staff are super friendly. Called to book an initial consultation (new to town so needed a new dentist and I recently lost a filling) and got an appointment for the following week. At the first appt, you really spend more time with the staff than the dentist. It was mostly to take X-​rays and to check gums, then the dentist came in for 5 mins at the end to check teeth, made notes and suggested a treatment plan. Booked an appt to go back to get my filling replaced.
The way the clinic is set up is reception up front and there are 4 partial partition spaces in the back, each with a chair and acts as a patient «room». The staff and dentists (I think there are at least 2) move around the spaces as they tend to each patient. Everything was very clean, but because these weren’t actual rooms with doors, it doesn’t allow for real privacy for each patient. You can’t see really see anything, but you can hear. Wait time was minimal. Didn’t actually get any dental work done yet so can’t comment on that.

I made an appointment with Aspen Dental to have a cleaning. They instead did a special procedure they call a «Deep cleaning» which they are now billing me $ 1,341.00 for. This is after my insurance, which is supposedly the most comprehensive plan available. When I called to discuss the bill, the man on the phone did not seem at all surprised when I told him that I felt deceived, nor did he seem at all concerned when I told him I was not going to pay. My guess is that they do not care whether or not I pay the bill, because they already got over a thousand dollars out of my insurance company for the procedure, so they consider it a win.

My experience at Aspen Dental was wonderful! The service was friendly, we were seen immediately, the dentist was knowledgeable, the work they did (two crowns) was well done and very affordable! I will recommend to all my friends!

Horrible experience with the office! Healthcare professionals are all great though. My husband was quoted a certain price to get some cavities filled. We paid our portion, insurance covered the rest. We then proceeded to receive monthly invoices. Every time we would call them to ask about the invoice they told us not to worry about it and to disregard. We even went there in person TWICE and were told the same thing. Just last week, we get a notice from a collections agency for the invoice amount they told us not to pay. Really nice! Pull your stuff together!!!

This place is awful! I have been to several Aspen locations are all of them were terrible! The average waiting time is about 20 minutes; what is the point of making an appointment? The cleaning took only about 2 minutes — as I was told that I have perfect oral hygiene.
The worst thing is billing. I don’t think they know what they are doing. They try to charge you the same day the service was performed based on some price chart and percentage the insurance is supposed to cover. It is very very vague.
I had a filling done once and 3 days later my tooth cracked and I needed a root canal and a crown. The price they quoted for a root canal and a crown was not exactly what I ended up paying. I had it done about 5 months ago and now my tooth feels a little funky. I am not sure they did everything perfectly — I will need to address this.
I can’t wait to change my insurance company so that I don’t have to deal with Aspen ever again in my life!