Lowe’s Home Improvement

We had laminate which we purchased from Lowe’s laid in our living room and hallway. The customer service from the Lowe’s employees, from beginning to end, was bumbling and appalling. I’ll spare you the dirty details, but suffice it to say, the floors were laid (after a bunch of ridiculousness on the part of this store, especially the salesmen in flooring) on August 3^rd, 2015, and today, December 29, 2015 we finally gave up trying to get them to fix the mess they made, after they sent the subcontractor to our house for the 3^rd time with the wrong replacement transitions. From the day they made us sign a blank contract (which they told us we had to do in order to get the flooring ordered), to the «estimator» they sent to our house who neglected to include the transition pieces in the estimate (thus causing the transitions to not be ordered, which caused us to have to go to Lowe’s the day of the install, buy ones that didn’t match because they told us it would take «weeks» to order the correct ones, and have them installed so that the track would be in place to replace with the correct transitions), to the 2hrs I spent in the store the next day trying to get the correct parts ordered (the flooring salesman, to «get even» with the salesman who sold us the flooring, ordered the replacements under the other salesman’s name, instead of under OUR name, which made it impossible to find or track the order again until it was finally figured out what he had done), to the months that passed while we waited for the pieces to come, until today when the subcontractor (bless his hard-​working heart!) showed up for the SECOND time with a set of replacement transitions which did not match our flooring. We called the store AGAIN, and as usual they refused to accept responsibility for their repeated, egregious errors, told us it was the correct product even though it was a completely different BRAND from our flooring, and didn’t match our color AT ALL, and also as usual, they had no answers or solutions. To save ourselves anymore frustration and in order to NEVER have to deal with Lowe’s EVER again, we told them not to bother ordering anything else, and we’ll just deal with it. Considering the thousands of dollars we spent on this project, it is a DISGRACE the way the floors turned out; and the unprofessional conduct of the staff of this store and their lack of accountability demonstrates how little they care about the work they do. We would definitely NOT recommend this store to anyone.
The subcontractor who actually installed the floors did a great job and was very professional and went above and beyond trying to get this straightened out for us. I think it was Arko Flooring in Harrisburg. I suggest you go straight to them if you want flooring done.

Twelve months ago I signed Lowe’s final ‘walk-​thru’ paper listing issues requiring work to be completed on my kitchen remodeling project. In those 12 months, a few additional issues cropped up. I waited until now to review to confirm the level of Lowe’s customer service… even after they got paid.
I am delighted! On a scale of 1 to 10, I’d give them a 15! From the first encounter to the final correction, service was efficient, courteous, timely and professional.
Lowe’s huge resource asset: Kristen Books.
She has a gift of relating and understanding her clients. And her knowledge of Lowe’s products, policies and procedures is outstanding. I offered her my budget and she worked to direct me to the best quality for the money I had to spend.
Wayne Mason, the Kitchen Project Specialist, worked with Kristen and me to design an efficient and beautiful kitchen. I told him what I needed and how I worked in my kitchen… he knew the products available for counters and cabinets brand I selected. And he has much more than just a ‘working knowledge’ of the computer-​assisted design software that created a visual representation of the kitchen.
Every Lowe’s department involved in the remodel showed interest and knowledge: cabinet hardware, faucet and sinks, countertops, curtains, appliances, flooring and/​or installation.
Lowe’s Mechanicsburg Pa employees love their job and it shows.
And I love my kitchen!!!
Anne Birch
PS Project finished within budget!

recently put a fence up around our yard for our dog. I called ahead and ordered what we needed, and they had everything ready for us to go when we got there. it was a very easy in and out experience, which we were grateful for, so we could get back home and back to work.

If I had to shop at one home improvement store for the rest of my life, it would be this Lowes. I have yet to find more helpful employees in other area home improvement stores and this place has almost everything I need for my house.
In my experience, I haven’t had to wait more than a few minutes to get help when I’ve needed it and the employees are really nice about answering even the silliest questions about home stuff that you have, which is nice when you’re first-​time homeowners like my husband and I are and neither of you have experience with the majority of the tools/​accessories you need.

Usually can find what I am looking for staff is always helpful ! Used many of their services and their recommended venders and installers without any problems! They carry a large range of products. Good Quality and Service