Enterprise Rent-A-Car

As far as Enterprise goes as a brand I would give 5 stars for the cars, prices, locations and pick up service goes. My 3 star is for this branch only.
I arrived at Enterprise after a long grueling trip. My paper work was processed quickly but the car needed cleaned. While checking in I made sure to ask if they would take me back to my hotel when I returned the car and after telling them the location and hotel name I was assured they would.
When they gave me the keys to the rental I was handed a ring of keys tied together with a heavy vinyl covered metal ring. The keys were pulled from the fobs and when all tied together (2 keys and 2 keyless entry fobs) the keys took up more space then a tennis ball would in my purse. When I asked the agent if he could take them apart he said no. I asked him at least 3 times and he continued to say no. I requested the manager and the manager agreed to separate that bundle of keys. He needed some pretty hefty wire cutters and both hands to break the band. Problem solved.
When I returned the car and requested my ride back to my hotel I was told I had to return the car to a different location to get a ride back to my hotel. Again after much conversation they agreed to take me back.
Bottom line is this would have been a 5 star experience if I didn’t have to get angry to have simple, reasonable requests fulfilled.
It was really just a matter of them not wanting to go out of their way in any manner unless I got mad even though they admitted everyone complains about those keys and that it was their mistake telling me they would take me back to the hotel when I checked in.