Saks Salon & Spa

I love coming to see Quy! I go to her for my facials and eyebrows. My normal spa place is Red Door Spa but they are extremely expensive, its difficult to go there often. This is the second best place. The prices are reasonable and Quy is absolutely wonderful! She never goes wrong with my eyebrows and my face feels smooth and the acne bumps are gone. She normally does a facial with a peel for me and I never thought the peel would make a big difference. She knew my skin and her recommendations are spot on for my skin type. Another good thing about this place is that they have different products for the skincare. Red Door Spa only has Elizabeth Arden skincare that doesn’t have a lot of varieties like oil-​free but this place has different products that doesn’t irritate my skin. Thanks Quy! I will come back again soon.

I come here for the facials and I’ve been seeing Yvette for 5yrs now. She is the truly the best esthetician in nova. She’s the master esthetician and has over 30yrs of experience so you can really trust her. Not only she’s great at what she’s doing, she’s very sweet, caring, and generous person you will ever see. I feel so comfortable and relaxed everytime I come here. Sometimes it feels better than coming home. But my intention is to have a clear and beautiful skin ofcourse. I personally have pore and pimple issues/​concerns and she does a great job. I like the fact that my skin looks so fresh and radiant everytime I walk out here. Its amazing.

My massage with Cyndy was hands down the best massage I have ever had. I frequent many spas and while this place is small, Cyndy worked her magic and relieved tense muscles that I didn’t know I had. The ladies at the front desk were sweet and helpful showing me into the changing room. While I noticed slippers that I assume everyone shares, I was nervous about the whole thing. But I forgot about the super small changing room once my massage started. I will definitely be back and always see Cyndy.

REASON FOR GOING: Wash/​blow dry+style.
BOOKING THE APPT — was fast and easy! Sounded like it was busy, but Vanessa was pleasant and patient in selecting the right time and stylist for me.
ATMOSPHERE: It’s tucked away on the top floor of Saks. The Salon is small, but the personalities are BIG!
CUSTOMER SERVICE: Vanessa immediately offers to grab my jacket after seating me. Nancy (hair stylist) was so sweet and made sure to get a clear vision from me before working on my hair! Mid service, Vanessa and Nancy asked what I was doing that night. After I told them I had to get ready at my job across the street, they immediately offered a space for me to get ready in the salon /​spa! This was such a time saver and so generous. Vanessa setup a station for me with a mirror and brushes — Nancy even offered to leave the curlers in my hair while I got ready to ensure the style stays in place!
OVERALL: This makes up for some of my more mediocre experiences elsewhere. I was treated like one of their friends and I looked amazing. Vanessa boosted my ego on my way out with plenty compliments and even shared upcoming specials going on. I will definitely be back!

The estheticians at this place are great (quay and Yvette). I enjoy their service very much. However, the customer service on the phone is terrible. Calling today to make an appointment and the woman is very rude. She made the conversation so unpleasant.

I love seeing Yvette for facials. She treats you like a rockstar, getting to know you and customizing for your skin’s needs. I appreciate the advice she gives me to care for my skin, without pushing me to buy the spa’s products. Best of all, her facials are fantastic. Just the right amount of pressure and vigor. I received a gift certificate to have a facial at another spa and felt SO guilty not seeing Yvette! Let me just say, that experience did not compare!
The only reason I knocked it down a star is that the facilities are a little dated and the quarters are tight. For the price tag and the spa’s association with Saks, i expect a little more.

Quy gave me clown’s eye brows with a thick black pencil instead of shaping and waxing.
Having moved to this area from the West Coast, I relied on Unilocal reviews to find a salon. I specifically was looking for an eye brow waxing stylist who would shape my long-​neglected eye brows into a beautiful arch. After reading those exuberant reviews about Quy I made an appointment with her. I was in for a huge disappointment: she did a sloppy job in a dimly-​lit room, complaining all along that my eye brows were not thick enough, she even criticised the shape of my eyes.
She didn’t let me look in the mirror. Instead, she took out a black pencil and literally painted two thick clown-​like arches for eye brows. I had no idea why she painted my eye brows — I came in for waxing and shaping, not make up. I was patiently waiting for her to finish expecting she would let me see her job, but she never let me have a mirror. It was only after I had paid and walked out of that poorly-​lit pretentious place into Saks store that I was able to see the thick clown-​like eyebrows she painted on my face. It was so ugly I ran to the restroom and washed it off.
The worst eye brow job I ever had in four states.

So interesting tidbit about this place is that it’s not owned and operated by Saks. Yes shocker! It’s a leased space from an outside company Halycon Days and I find this incredibly misleading. Clearly the price points are not at a Saks level.
The lounge area is ok but it really needs an upgrade. There’s candy in a decrepit jar and a jar of water with some lemon and a jar of cranberry juice I believe. I wanted some hot tea but could only find green tea but no cups. Pretty ghetto setup. I definitely did not feel very relaxed.
I had a facial with Quy which was pretty good but I agree with other reviewers she’s pretty chatty but very nice and I would have rather had a more relaxing facial. The lamp was constantly squeaking so again — not very relaxing and you can hear people talking and noises. Her extractions weren’t painful and she got in and out quickly so I appreciated that.
I’d be interested in coming back to get my eyebrows done by her because she’s known for doing eyebrows. And probably another facial but probably not for a couple months. I will do an updated review after my next visit.

Came here with a friend for their Spa Week Facial and we both had Quy. She was awesome! Gave us good tips and took her time with us. We ended up talking a lot about her life and by the end of the facial I wanted her to adopt me. LOVE HER! She even gave us coupons to come back and see her.
I just wish she spent a little more time with extractions. I will definitely be going back to see her.

Wow, wonderful facial with Quy! I wasn’t sure what to expect, since my appointment was prior to the store actually opening! I got there and went through the security side door. Once we entered the back of the salon and navigated through to the front, I was pleasantly surprised, didn’t realize how full scale and large it was! I have shopped at Saks numerous times, although I am more of a Bloomies gal, but still… never even knew how large the spa was… Everyone seemed happy to be there on an early Saturday am and greeted me warmly. Quy greeted me at the front desk and I was put even more at ease. She concentrated on what I explained to her and gave me tips on improving my overall health, hydration as well. The facial she provided was awesome, it left me dewy and polished, even without any makeup.
I am a fan and will be back to set up another appt with her for a mini-​christmas gift to moi!

One of the hardest things to deal with upon moving to an entirely new area is finding someone to do your brows. When I was in college I couldn’t find anyone. No one provided the level of service and skill that I was used to in L.A. Anyway, I decided to check out Saks Salon & Spa because I figured if you are in SAKS you can’t be that bad; and you 1) won’t wax while I sit in the hair washing station…, 2) will take care of all sides of the brow, not just half of it (yes, very bad personal experiences).
I was set-​up with Quy and she does a great job! I don’t have to worry about getting a bad wax and the price is the exact same as I paid on the west coast ($ 30). I have no desire to try out a different place because Quy gets the job done correctly. She has suggested that I try her facials, and maybe one day I will (when I make more money hah).

I have yet to find a better esthetician for facials in the NoVa-​DC area.
I had Quy once, and she is super nice and gives great advice about the secret to good skin (eat healthily, drink lots of water and get enough sleep). I prefer to have quiet and relaxation over my facials, however, so I switched to Yvette. Both are very nice and both are very experienced.
Yvette does an amazing job on my mother’s skin. She always looks fresh when she walks out. She’s had a bit of a learning curve with my skin, however, as I have sensitive skin. Yvette is very good at customizing the session to your needs. I always request extractions, which is something that not everyone does carefully. As with all facials, you must vocalize the products that you use and whether or not you have had prior reactions to facials.
I also recommend Amy for pedicures. I feel like my feet are completely new after she has worked on them… Seriously, she is meticulous and the pedicure lasts a long time. She is a sweetie and likes to chat, so be prepared if your session goes a bit longer than other places (there are no dryers here for manicures or pedicures).
The prices have gone up since last year, but I highly recommend getting a series package of 6 facials, or you can get a Custom Facial/​Mani/​Pedi package.

I’ve only received facials here, and I would like to give 5 stars to my esthetician, Quy. Not only is she awesome at facials, she’s also has a warm personality — she’s sweet, friendly, open minded, and easy to talk to. She also doesn’t push any extras, and she takes her time with my skin. I’ve been to a few places that are very pushy with extras and skimp out on certain parts of getting a facial, but Quy is the best esthetician I’ve been to in this area. The front desk receptionists have also been nice to me every time I come here, and I’ve had no problems with this spa so far.

By far, this had to be the worst spa experience I’ve ever had. It was overpriced ($ 57 for a pedicure) AND I got yelled at by the technician. No joke, I was scolded for rubbing the lotion into my skin. Apparently she wanted me to leave it there for the hot towel. She was a bit elderly and her hands shook the entire time that she did my pedicure. I have nothing against elderly people but how she remains employed there, I will never know. I feel bad for saying it :(I will never be back, ever!

During the second week of March, I made an appointment for my husband to receive a facial and massage during Spa Week (April 11, 10:00 am). I received a call to tell me that the esthetician would not be available as she was going to training that week and she was the only esthetician available. Why bother participating in Spa Week if you are false advertising for services that are not available? And why did I bother to make my appointment so far in advance?

Fabulous and worth every penny if you go to the right people here.
1. For manicure and pedicure go to Amy (at the very least do NOT go to Fary). Not only she has her own special technique and is fantastic, but also gives fabulous advice on how to to take care of your nails. She won’t do a treatment if she doesn’t believe it’s good for you even if it means less money for her. ($$)
2. For waxing, eyebrows, and facials go to Yvette. I had my bikini waxed with her and she uses a special kind with a very silky texture that hurts nowhere near the regular waxing does. ($$$)
3. For color and cut you have to go to Fery (Fereshteh). I couldn’t be happier with the styles and colors and they are so easy to maintain afterward, too. ($$)

I seem to be spending a good 10 hours a week in search of the perfect manicure (really, it’s my newest obsession in the DC area). Based on Anne G’s review, I was intrigued, but did wonder if I should fend off the ugly traffic in the Tyson’s Corner area that I heard so much about?
My cuticles are even more ugly. The manicure won. Tucked away on the third floor of Saks, I found Amy, and she is fantastic. Run there and see her! :)

My sister had a mani pedi here and I noticed that they don’t have fans or equipment for quick and easy drying… so, you probably won’t want to come if you’re in a rush. She praised the facial and I think she enjoyed the spa package I gave her. The staff was nice enough to bring some snacks/​candy/​tea/​water during her services.

I had had it with Elizabeth Arden/​Red Door in Tyson’s. I used to drop major cash there-​mani/​pedi, facials, you name it; but got fed up with the noise, mis-​booking of appointments, shaving time off appointments and severe lack of appreciation for customers-​new and old. So, I went for a new, quality manicure, haircare, etc.
I would have never found Saks Salon and Spa at the Galleria on my own. It’s tucked away on the third floor-​dangerously close to the Tahari section and a comfortable women’s lounge.
My first trip there found Gitty-​the first Arden escapee. Gitty is one of the two people I have let touch my hair since I’ve been an adult. Gitty is a fabulous stylst and is able to really cut and color hair to any shape and size. She’s also an extremely caring and nice person who really takes an interest in making everyone she works on absolutely beautiful. Every time I need a cut, color or special occassion hairdo, I don’t think twice about calling to set up an appointment with Gitty.
I also settled into a nice routine with Ly-​who is a very good nail tech.
One day I was in for the truly redemptive and relaxing experience of spa-​ing and found out that my long term friend and former manicurist, Amy had decided to leave the Red Door. Amy is bar none the best nail tech ever. I was her customer at Arden for many years, and thrilled to see that she had decided, along with Cindy-​who gives killer massages and body wraps– to move to Saks.
It’s a delight to be back in a place that is not only clean, calm and friendly, but now with the added advantage of having all these wonderful people move from the Red Door circus to a much more fulfilling experience not only for customers but for their staff as well.
Even though I have never had trouble with my appointment (which had become commonplace at the Red Door), I would suggest the spa is an electronic booking system-​which would allow people to more easily book their next appointments, and better provision of coffee and/​or lunch. For a busy working mom or even just for a day off, it would good to be able to grab a bite in their lounge.
I would have given Saks five stars… even with the suggestions; but the manager would actually have to come out of her office and pamper the clients for this to happen.