David Yurman

Everything about buying an engagement ring went well until the final transaction… I purchased a size 5 ring for my fiancé and left with the ring. Upon proposing the ring fell off her finger, it was a mis-​marked 6. Afterward I brought it back to have them resize it. They took it, all the paperwork was done but I emailed a week later and they said they hadn’t sent it out because they needed my approval. Wasn’t that why I filled out all the paperwork? The resizing then took 3 weeks but I received little feedback and I asked them to update my fiancé as it progressed. No word at all. They offered me a night in the Ritz Carlton and breakfast for my trouble but then the hotel was not booked the day of. When it finally got sorted out we got to the hotel and I was informed that breakfast was not included and I got stuck with the bill for the hotel. Still trying to sort everything out. Spoke to the manager yesterday who said everything was taken care of properly but I just hadn’t been informed because my salesman was sick. Couldn’t somebody else have updated me? I shouldn’t be left in the dark for weeks. He should have figured out what wasn’t getting done in the salesman’s absence.

This is my 5^th Purchase with this sales person and she is just amazing, Samira is never pushy, she spends time on you, until you find what you are looking for, I went couple of of times, she wasn’t there, they are all good, but she is my favorite.
Their selection is great, they have a lot of products in store and I LOVE the new upgrade they have done to the store.
Quality of course is amazing, my favorite Jewelry store.

Had a great experience today working with Samira. She helped us find the perfect purchase and didn’t try to rush a sale. Our purchase was relatively small ($ 900), yet she took the time to make sure we were happy. We will be back and my much larger purchase (s) will be with her.

Us guys aren’t always perfect at picking jewelry out, so I would not recommend this place to any guy shopping for a surprise gift. Last year I bought my girlfriend earrings that were too big, so we returned it for something smaller which happened to give us credit, not to my credit card, but to the store (which is fine since I will continue buying her David Yurman). On Monday I went back to this store to buy my girlfriend a bracelet and to also use my $ 130+ store credit. Apparently «the process has changed» and in order to use your credit you must have a gift card to redeem your credit. But the best part is the gift card did not exist when we returned her earrings, so therefore our receipt that shows our store credit can not be used «because the computers will not allow» them to do so. I thought it was crazy to think that a computer had more power over a human, but in talking to the manager on site, it makes perfect sense that a computer would have the advantage. The manager got super creative (at the expense of my bank account) … try to follow me here: She decided she could outsmart the computer by charging my card the full price for her bracelet; then charge my card the price of what the bracelet should have been (we’re up to about $ 1,500 on my card at this point); and then she would refund my card for the full price that they charged…“which will take up to 7 days to process”. Thank you Tysons Corner David Yurman for giving me the opportunity to give this beautiful bracelet to my girlfriend as we share a can of pork and beans!

David Yurman is one of my favorite jewelers.
However I didn’t have very good luck with this location. I was having some issues with my previous ring so I brought it here. The staff seem kind of clueless with my questions. They also seemed like they were even annoyed to answer them.
Perhaps they were discriminatory because I was in my gym clothes and came by myself?

The sales persons at this DY location are very arrogant! I came to this store because I had a bracelet delivered there from another DY store in Boston. The sales persons were standing there small talking and did not acknowledge my presence in the store. After standing there for about a minute, one lady turned towards me, never saying anything. Just stared, as to say «what do you want?» I stated my business, one asked did I have any paperwork and went to the back to get the bracelet.
The other spoke of the other DY necklace and bracelets I was wearing. She suddenly became friendly and wanted to show me the new fall collection, I just smiled, never saying a word but giving her the B_​_​_​_​h please look. I would’ve left the store but I had already purchased the bracket. I will continue to get DY pieces but I definitely will not patronize this location.

Best customer service! I absolutely LOVE LOVE LOVE this store. Claudia is one of the best sales associates (now has a manager role!!). She cares about each and every customer and she has quite a loyal following. She always stays within your price range and will recommend things to go with your existing pieces. Btw, you don’t even have wear all your pieces to the store because she will remember exactly what you bought. You never feel rushed and never feel pressure to buy anything that day. She will take her time and show you all the pieces you want and write down the styles. She will even transfer items into the store with such quick turnaround! She understands how to keep customers coming back. She creates a relationship with them which a lot of stores don’t know how to do. Although I only buy once or twice a year, I go in several times throughout the year. She always so excited and always willing to help. She shares her opinions based on what she knows about the products. I love listening to what each gem means! Also, I’ve noticed that the other associates in the store are very nice and well trained as well. Very pleasant to work with and always listening to the customer.
I wouldn’t go anywhere else to buy jewelry!

Everyone is so patient here at DY! I’ve come in multiple times to try on different styles of bracelets since I had no idea what I wanted to get. Claudia, Aaryn, and Tysons (not sure if this was the name of the sales associate or the name of the mall…)were all so patient when I tried on literally every color and bracelet they had in store. Claudia was even kind enough to ship in a bracelet for free for me to try on and even put it on hold for 1 – 2 weeks for me.
**Fast Forward 2 months: I noticed the knob on the bracelet was loose when I wore it last week. I immediately brought it into the store and after taking a look, Tysons (?) exchanged my bracelet for a brand new one. I was pleasantly surprised b/​c I just assumed they were going to take it and fix it for me. Wonderful customer service, I will definitely be back!

I was referred to this store by a sales associate from a large department store in Tyson’s Galleria. Over the past 25 years I have purchased at least 24 pieces of this wonderful designer’s jewelry in department stores — clearly his designs speak to me! My only problem is that most of my pieces are primarily crafted of sterling silver (part of the Byzantine appeal I find so enchanting). Silver tarnishes if not worn on a daily basis, and I needed help polishing a no. of pieces that were almost «black» even though everything was stored in the beautiful white leather pouches that come with them.
As I described my problem to a sales consultant in the David Yurman store a delightful, pro-​active consultant named Susie Oh came over to enquire about my concerns. She immediately offered to clean ALL my pieces, stating that the company «stands behind the superb quality» of its pieces & is happy to clean them for clients. I took her at her word & brought 10 pieces which she CLEANED BY HERSELF, calling me the following day to say they were ready for pick up! ALL were completely restored to their original beautiful condition!!! Currently she is working on my remaining 14 pieces!
Susie also took the time to advise me on the best way to store my pieces to retard tarnishing in the future, which no other sales person in the larger department stores had ever done before! Before discovering Susie in this store I used to have to have jewelry shipped to New York to be cleaned or repaired, which can be costly & time consuming. Thanks to Susie, I am a new fan of this conveniently located storefront & will continue come for the purchase of new pieces, repair or future cleanings!
This is a beautiful store with a friendly, helpful staff. I strongly recommend a visit & ask for Susie Oh, an extremely knowledgeable & pro-​active consultant! It’s so nice to know I now can receive the excellent service that purchase & care of Yurman pieces deserve without making a trip to New York!

I had a wonderful experience here last night! Mohammed aka Mo is awesome and deserves 5 stars for his patience alone.
I have been wanting a cable bracelet for a couple of years now and decided to finally splurge (yolo?) plus there is a rumor that their prices are going up soon…
Irene C. and Jennifer M. joined me to help pick out the style… I tried on so many different bracelets that my wrist was so sore/​red!
We did not feel rushed at all and Mo took the time to make sure I liked what I finally bought.
Knocking off a star because I wish they carried a bigger selection of size Smalls. Now I have to wait two months for them
make my lavender amethyst

My daughter and her fiancé purchased an engagement ring from David Yurman in Boston. That ring was supposed to have been delivered in March when the family was gathering for the holidays and we were all expecting to ooh and aah over the beautiful ring. Unfortunately, David Yurman did not deliver the ring as promised, but only provided the ring weeks later and after a certain amount of wrangling. As a result, I still have not had the opportunity to see the ring in person although I do have some lovely photographs. But photos are not the same as seeing the real thing.
Yesterday, I was shopping in Tyson’s Galleria with a friend and realized that there was a David Yurman store there. So, we decided to stop by to see the ring in person. Instead, and contrary to my expectation of a happy experience viewing my daughter’s ring, we were met with inexplicably rude conduct on the part of David Yurman’s sales staff. This counterintuitively offensive conduct will prevent me from ever purchasing any piece of David Yurman jewelry in the future. So what did they do that so offended us? I’ll tell you. We looked through the store and discovered a case containing a ring that appeared to be the same as that purchased by my daughter and her fiancé. Instead of remaining to assist us, the employee who had been standing near this case turned and walked away from us. She then lined up with several other unoccupied employees, apparently in preparation to assist customers. I went over to the employee and asked her to assist us. I explained that we wanted to see my daughter’s ring, and asked if the ring in the case was the same as that in my photograph. She confirmed that the ring was the same but then refused to assist us, claiming that she could only show us the ring if we had made an appointment. I won’t say this was the most embarrassing experience of my life, it most certainly was not. However, rather than provide me with a moment of happiness, viewing my daughter’s ring, and a positive experience with the David Yurman brand, this employee subjected me and my friend to embarrassment and humiliation. I fail to understand how a store that mistreats the public in this way expects to maintain its brand. My friend and I will both be staying away from David Yurman

I do love David Yurman pieces but I was extremely disappointed with the service that my boyfriend and I received when we attempted to exchange a gift that he had received.
The store staff (Michelle) was helpful and friendly with choosing options for exchange but I guess something happened and all of a sudden the manager came out and accused me and my boyfriend of coming in and exchanging the bracelet which was clearly not the case– and I was incredibly irate at this point because she didn’t ask-​she just accused me of coming in the store and exchanging the bracelet. Shortly afterwards-​she was rude, and she was definitely trying to rush us in choosing the exchange piece which I do not think should occur since we are at an expensive jewelry store and if I wanted to stay there until closing-​they should welcome me to do so!!!
I will NEVER buy from this store again. Attitude does not get you anywhere especially in retail. I should of received an apology, but I didn’t. I might of changed my opinion of this place if I would been apologized to about being accused of coming in.
I failed to mention that when I was accused– no documentation was given to prove I was there –she just stated «Oh, well maybe the transaction was completed on your name, but it wasn’t really you.» WHO SAYS THAT???
HORRIBLE CUSTOMER SERVICE.

I would probably give this place 3.5 stars. Due in part to my spending entirely too much money here. But I have only myself to blame.
I have to say I had been eying a cable bracelet for years and after my friend got one and raved about it, I decided I’d go check it out (knowing I’d probably walk out with something). The sales people were very friendly and willing to show my friend and I a variety of pieces. They weren’t snooty or appeared to be put out by our indecision and debate. Quite to the contrary they were patient and not pushy at all.
As we waited for our sales to be rung up she even brought us champagne and these lovely DY chocolates (which were really quality).
So why 3.5 stars out of 5 the return policy. My friend had some serious buyers remorse and when reading the return policy, you can’t get your money back, exchanges only so keep this in mind if you are on the fence about buying or tend towards buyers remorse.

This place is great! Their staff is extremely helpful and professional. (Thank you Teresa)
David Yurman has beautiful jewelry that my wife loves. My wife cannot wear white gold, so the sterling silver is perfect! Don’t bother going to a reseller to buy David Yurman, go right to the source… you won’t be disappointed.
I will continue to shop at this flagship store!

David Yurman crafts exquisite jewelry in gold and silver with exotic stones and/​or diamonds. The designs are the antithesis of tired, basic Tiffany & Co. lines. Abstract paves of white and black diamonds set in a heavy, yet elegant silver ring with 18kt. accents.
The jewelry is expensive, however, it is worth it. Much more metal and stone goes into Yurman pieces than most designer jewelry, these pieces will last forever and can take a beating. The heavy, substantial designs also carry into their children’s collections. Tired of your child breaking their thin, delicate necklaces? Get them a David Yurman necklace, the links are heavy and indestructible without making your daughter look like Mr. T.
The staff is helpful and accommodating, they know the ins and outs of their merchandise and love what they sell. Also, most pieces at this store are unavailable at Yurman resellers, so you need not worry that every Joe or Jane with a Neiman Marcus card is walking around with the same sterling, parisolite, and diamond ring you are considering.