Crate & Barrel

Crate and Barrel has gotten back to me and are replacing my sofas. It took awhile but they have my business again. Thank you!

The customer service here is terrible! I had to call and complain to corporate customer service for the lack of service I received from one of the store managers. She was rude and not helpful at all. I LOVE Crate and Barrel and this in no way, shape, or form, has to do with the products or the company overall. I’ll stick to online shopping from now on…(they’re much nicer when you call!!!)

My friends got me a new sofa for my house warming gift. here I found a matching cushions to match the new décor.

My boyfriend and I stopped by this location yesterday to pick up some wine glasses we had ordered online. My boyfriend had come straight from work so he was a little dirty and apparently the woman working behind the customer service desk (in her 50’s, lighter hair) didn’t think he was the clientele that belonged in the store because she was EXTREMELY rude to him. She was very unhelpful and said she wouldn’t go look for our order until he showed her the confirmation email, even though she said she could look by last name. She spoke in a very condescending tone, I could not believe they let someone like her work in customer service. We will definitely never be shopping at any Crate and Barrel in the future.

No one spoke not once. Completely acted as if I was invisible. Not my opinion of good customer service. Unhelpful & nasty. Worst experience yet.
I’ll look for another Crate & Barrel

Obviously crate and barrel has cool stuff but staff was rude and unhelpful. I would definitely go to the crate and barrel in dc instead. They were much more accommodating.

What a cool furniture store!
I like so many things there. They have many different styles. Modern, country, contemporary, elegant, cute, … They sell summery outdoor stuff at 30% off now.
Not only furniture but also kitchen and bathroom goods. even coffee machines.
It was really fun to check them out. Never got bored. I wish they were a little bi t more cheaper. My favorite massive outdoor sofa is about $ 4000. Hummmm… Someday!

The love this store. It was one of the places we registered for our wedding. If I break a glass, I can visit the location and get another one. The employees are nice. Parking can get tight when it is crowded but I appreciate the free garage under the store.

I went into this store (near my office) around 11:00am on Friday. Customer service was nice, and the cashier brought my three items (I called ahead) to me quickly! She then wrapped each one with care and offered a gift box and gift tag. Phone ahead! I was satisfied with the items and the quality. Parking was easy, and I’ll certainly be back.

The management and staff at this Crate & Barrel store are super extremely friendly, jolly and helpful. There is a wide selection of choose from inside the extra large showrooms. The rooms are cleans and well organized. :)

I absolutely adore you Crate and Barrel!!!
But that adoration alone doesn’t earn you this 5 star rating. No no it just doesn’t.
But I will tell you, this store plus associate Melissa Z. has done it!
I have yet to be at this store physically, but called around to locate a item that was sparse within the entire company.
I called everywhere and the associates at the other stores sounded annoyed and said they would call me back after looking… And guess what? None of them did!!! (Surprise, Surprise)
When I called this store and the lovely Melissa Z. assisted me over the phone and I was truly shocked at how great she was, I mean, she was truly amazing!!!
I could tell she genuinely wanted to help me find what I was looking for. She was an absolute doll!
And in the end she located it for me and actually called me back to ask if I had located the second one I has asked her about. I mean who does that?
She made my Crate & Barrel shopping experience so memorable!
Melissa, I hope you get recognized for your hard work and sincere kindness to help your customers!!!
Thanks again Melissa!!!

*This review is based on customer service only. In general, I love this store.
A few weeks ago my mom and I were shopping here. My husband and I recently bought a home and she and I were looking for furniture. Things were going well until a sales person basically told me what I was looking for was cheap, then told me she’d help me but goes and leaves me to help another customer without telling me.
Maybe it was because I was younger, or in sweats, or because the item I was interested in was not expensive enough for her taste. Regardless, I spoke to the manager and my mom and I left and will not be back.
Unlike this C&B, the store in Arlington is great and that’s where I’ll be shopping from now on. It only takes one bad experience to change your shopping habits and this did it for me.

Clean and well organized location, friendly employees, and good customer service. I love that the associates aren’t all on your back while you are shopping, and instead kind of just around to assist.

For such a large facility, they didn’t have what I was looking for.

What’s not to love about Crate and Barrel? The location is a little off the beaten path by Tysons on International Drive and the parking lot can be a bear to get in and out of.
The staff is helpful though, and there are two stories of furniture, housewares, baking accessories etc. I’ve seen better C&B’s, but found everything I needed here and know I’ll be back many, many times.

I love Crate and Barrel. No, seriously. Come over to my house and see the thousands and thousands of dollars the Mister and I have spent on C+B products — from bookshelves to hutches to glassware to our dishes.
So why no love for this place?
Terrible service. We registered for our wedding at this location and it was a clusterf*ck. No one knew anything. The registry guns didn’t work properly. Registering for sets vs singles was nearly impossible. We gave up after about forty five minutes and finished registering online.
We’ve come back a few times since and the service has continued to disappoint. I went there today to replace some broken wine glasses the 888 number had promised me the store had in stock. No dice and no help. The clerk actually refused to help me order them online once I was in the store. WTF? In the last year, we’ve probably been to this location a dozen time for various reasons. Exactly once have we experienced good service.
If you want to see a C+B item in person before you order it, this location will get the job done. If you want anything more… go to Clarendon or call the 888 number. Despite this location being 2mn from my office, I will do my darndest not to return.

Awesome and huge stand alone Crate and Barrel. It carries all the stuff from the regular stores, but with things that I normally only see in the catalogue but not in the average mall stores.
My only caveat is that if you see something that you like — hurry and buy it then! There were some curtains that we saw at this store (but wasn’t available at any other store nor online) and we wanted to think it over before purchasing. When we came back two weeks later, they were gone. Sad.
But the staff at this store, while busy and rushed, has been very helpful and nice.

I love the selection and quality of the kitchen and barware that Crate & Barrel carries. They also have really nice patio furniture.
I went in this evening to look at patio furniture first hand, before I made a decision on what to buy. After scoping the furniture out, I ended up buying some espresso cups and saucers, a salad spinner, Peppermill, and some other odds and ends.
My one complaint is that so much of the stuff is made in China. I’d be willing to pay a little more to get quality products made in the USA — or maybe anyplace but China.
Service was very good!

This is still one of the prettiest stores around and because it is a free standing building, it offers dedicated parking. This chain of stores is known for its creative use of color and open floor plans. The easy flow from household goods, to kitchen gadgets, to patio and home furnishings makes it easy to find what you came for, and more. It feels spacious and I think the salespeople here are among the nicest at any store.
Prices now go from reasonable to high. (I saw an imported barrel shaped beanbag-​style footstool priced at $ 80!) If you are buying an expensive suite of furniture or an appliance you might want to do some price comparisons.
Still, they offer a bridal registry, lovely glassware and table items, rugs and furnishings all in one place– extremely convenient for people with busy lives. This store was constructed to take advantage of the natural light. I really appreciate glancing out the windows as I shop. Unlike a department store, it is devoted to the home– a wonderful place to get almost everything to start furnishing a new place or cheer up an old one.

Love this store and have been shopping at this location ever since they opened!
Good selection of stuff I like at a reasonable price. Staff is friendly and caring!