The Grand Estates of McKinney

Went to request a mailbox key to a friend’s apt after they had moved out of state because they were missing some mail and they had told her I could pick it up for them with my ID. As soon as I told them what I needed, one of the leasing agents immediately dismissed me saying I couldn’t pick it up. When I told her that my friend said that THEY had told her I could with an ID, she cut me off mid sentence and told me that I couldn’t do it. After some pushing, she reluctantly asked her co-​worker who was on the phone if they could, and she said yes with an email. Unfortunately, I still wasn’t able to get it because someone else had moved in. That IS reasonable and I understand, however I did not get an apology for being immediately dismissed or cut off so rudely. WAS NOT impressed with the customer service in any way. Could have handled it much better. At least listen fully before trying to «help».

Let me start off by saying the leasing agents are very nice and will go above and beyond to try and help you and work around your schedule. The residents seemed nice, were quiet and stayed to themselves mostly. Maintenance staff was amazing… very friendly and quick to respond to your requests.
Now for the 1 star review…
The problem I ran into was with the management team. They’d promise you something and you’d have it in writing and then they’d never follow through with it and say they did (or that it was sitting in their «draft email box» and they forgot to hit send). Or they’d not follow through and then point the blame at their leasing agents and maintenance staff. You could literally hear the management team yelling at the leasing agents or maintenance staff on the phone as if it was their fault that the request didn’t get followed through upon. That being said… be sure you submit all maintenance requests or follow up for appointments because they won’t…even when they say they did it for you.
ALSO, I highly recommend that when you do your final walk through at move out… that you get that in writing as well or record the incident itself. I was only in my apartment on a short term lease of 3 ½ months and the place was NOT clean when I moved in (which I thoroughly noted in sign in of apartment) but was spotless upon move out. Even the head maintenance guy said he had never seen an apartment left so clean with Zero spots on carpet, no scuffs on walls or anything. Well management proceeds to send me my final bill taking a big chunk out of my deposit saying the whole apartment needed to be repainted, tiles/​tub regrouted, and carpet steam cleaned. I was shocked! After 3 ½ months? Really???
The management team stated that maintenance told them something differently than they told me (which I’m sure is a lie and once again pointing blame to someone else) and that they were being fair because they were only charging me half the price of what it costs to repaint a whole apartment and that I should be thankful that I’m getting anything back??? I tried reaching out to corporate above the management team at the leasing office but have yet to hear back from them.
Having poor management that doesn’t back its employees and points the blame at everyone else (including you as a resident) …isn’t a good place to be at. I would never recommend this apartment complex due to the crooked management team. I feel bad for the other staff because they are all actually wonderful.

I give the Estates of McKinney or the Grand Estates of McKinney (whichever they’re called now) 5 stars because:
The rental process was quick and easy.
They had a unit available when we needed it.
The location is conveniently located close to 121 and 75.
Everyone pretty much minds their own business and the other residents are very quiet. For a little while someone moved in who played very loud music but I guess they’re gone now (thank goodness).
The units are spacious and clean. The units are «upgraded». Blinds and balcony screen door could be better.
Maintenance issues are handled timely.
We are moving at the end of our lease because of a rent increase. Imo, these units are ideal at the current rate. If we have to pay premium rent, might as well have a premium unit. We will buy a home next.