Gary Lang Auto Group

I had a terrible experience with Gary Lang. After reviewing the website I found the car that would be a perfect fit for me, a 2015 Kia Optima. The price was perfect and since it was a long drive I called ahead to verify it was in stock at the price listed. I spoke to general manager John Trotman who verified they had 14 in stock. I drove down to see them for myself. Upon arrival I was greeted (which is a poor use of the word, as he said maybe 2 words to us) by Leo. He informed us that not only was there only 1 in stock but also that the price would be over 3 grand more than we were told over the phone. Not only were we misinformed to clearly trick us into driving down to the lot and feeling cornered into placing the order, but also Leo was incredibly RUDE to myself and my father. Laughing and seemingly making jokes at our expense, sitting in a clear back room alone for 30 minutes, where we could clearly see he was simply sitting on his phone. I am in sales and have never encountered a worse business model than Gary Lang Kia and Leo in particular. I strongly recommend the business to reassess their relationship with Leo as I know for a fact he drove my business up to Raymond Kia in Antioch where I paid a similar price but was treated with common curtesy and left very happy with the service.

Where to begin. I called and spoke with Andrew. I heard on the radio that they had a cars gone wild sales promotion. Take home 350 a week and your approved. That is not exactly the truth. I live 2.5 hours away and told them I would only come out if they could put a deal together for me. They said they thought they could, but ultimately it was up to the bank. To cut a long story short. After telling them what I was looking for, I was told that there was not enough rebate to cover the negative equity in my current vehicle. So they took about ten minutes and the salesman came back and stated he had the perfect vehicle that would work. It was a new 2015 Sonic LT. My trade was a 2010 Aveo. The same car. I drove it anyway because I wanted an automatic. After test driving the car, I decided it was not exactly what I wanted. But it was what I could get approved for. My wife and I decided to go for it. After ten minutes, the salesman came back and said you were approved. Great I thought. Then He said there was a stip. I asked him what the stip was. He stated they want you to put seven grand down. That is the payoff on my current car. I told him That would not work. He then told me that Andrew would be in the next day and he and the Ally finance guy were very close. He even put two fingers together and said they are this close. He stated he thought because of this relationship, Andrew could make something happen. I stated to him, I would be at work all day and to leave a message. I arrived home at 11:30 pm and listened to my voicemail. It was Marcus the salesman. Sorry but because of your income we just can not do anything for you at this time. Which they knew prior to me coming in. He suggested I pay off my current car and come in and they would then put something together for me. Well that is not going to happen. If I paid off my car I would just keep it and have no payment. So after waisting seven hours of my time. They can be guaranteed that my future automotive purchases will go elsewhere.

I financed my 2015 impala on a Saturday. My sales guy was Carlos. I noticed when I got home after sitting at the dealer for 4 – 5 hrs. there was some scratches on the front bumper. I called Carlos Monday (presidents day) and told him the problems such as the scratches in the front bumper, the onstar/​xm radio was not hooked up, and the front license plate bracket needed to be mounted. Carlos told me to bring it in and it will be taken care of. I couldn’t bring in the car during that week due to my work hours since I work in Palatine at get off at 5.
So the following week I brought in my car. Brian in the service center walked around my car numerous times with me marking every scratch and the other problems we seen on my car even the bubble in the back side passenger tire. It took them about a week to get back to me to inform me that they will not fix the damage on the car. because Carlos stated there was no damage on the car when I left with it.
The only time Carlos seen the car is when he slapped the back temp plate on it so I could test drive the car. Also, my boyfriend and I had to wait for around 20 mins for the car to arrive to the dealer from the previous owner or whoever had the car. After the car arrived, we took it for a test drive and liked it so we agreed to purchase the car. The color of the car makes it very hard to see any scratches unless your really searching for them. So after going back and forth with service and the general manager Ryan Miller and nothing was getting accomplished I spoke with Dan Taylor. After my boyfriend Paul and I went back and forth over the phone with Dan, he approved to repair the damages on my car.
Its been 2 ½−3 weeks since I have had my car.
I drove my car for one week and my payment is due on the 15^th! todays date is 3÷11÷2016!
I’m going to be paying for something that I do not drive or even have in my possison.
I was told last week my car would be ready and never heard back unless I called multiple times a day. I finally found out what body shop my car is located at and they keep telling me different days it will be ready then it gets bumped up a few more days.
this is absolutely unacceptable!
there is no communication what so ever. Nothing gets done in a timely manor.
I will not and never recommend having anyone or myself purchase another vehicle from Gary Lang again.
I am extremlely upset and baffled that it has taken about 3 weeks to repair and return my brand new vehicle.
I was also told that my car came with auto start– which it did not! oh, and that it was a 2LT not a LT!!!

Never really had a good experience here, brought a used 2013 optima which I love but never received a phone call asking how car was guess not that big of a deal but have received phone calls for all other cars i have bought. Also had to call to find out if they were going to pay off the remaining balance on my old loan was told by salesman that he would contact me back which of course he never did. Went in to take extra set of keys for old car had to sit at salesman desk for like 10 – 15 mins before any one even asked me if I needed help finally a young lady went to go get salesman and it still took another 10 mins for him to come and of course no sorry for keeping you waiting. Now My back up camera is not working took in on 1−4−16 was told it would take a couple of days for part to come in. Still have yet to here anything regarding the part I could understand if there was a back order or something along that line but at least let the customer no. So now I have to call on Monday and find out what is going on, there is a big difference between a couple of days and TWO WEEKS! Once this camera gets fixed I will be taking my car to Elgin or Waukegan

Bad first impression: no one welcomed us to the dealership. When one guy asked if we needed help, he wasn’t too enthusiastic. Luckily, Joe came over and I will say that he has the most product knowledge of any salesman I have met in the last 10 years. Unfortunately, Gary Lang has an awful website — said there were 15 Crosstreks and 9 Outbacks. If you click on them, it shows each car that is supposedly in the inventory. They had ZERO of any on the lot! Ugh, disappointing. Guess we’ll have to go another Subaru dealership to test drive and buy. Dang, really had my hopes up.

***ALERT ALERT *** UNETHICAL SALES REP/​GM ***AVOID***
GRAHAM D (from GARY LANG) please don’t compliment the review when your actually an employee. Please read below:
Before you put your money down, avoid this dealer — read below —
Horrible experience trying to purchase a SUBARU OUTBACK from sales rep TONY. Agreed on a v6 outback, picked out various colors and options, waited for vehicle to come in and needed a couple weeks for purchase.
Other Subaru dealers were offering 369.00 a month for a 3 year lease, the offer I got from Tony was 389.00! 20 dollars more a month !
After texting back and fourth, he agreed to 369.99 as long as I let him know by Monday 12 – 28 by 8:00 a.m.
I then received a random text saying they want to sell the car! Now, keep in mind that I reserved the car with a 500.00 deposit !
This is what the text said: «GM has an offer much higher to take the car today. Are you willing to commit at $ 389 with 15k right now? «
I was away at the hospital and had no access to texting.
Then another message from Tony — «Sorry, save a trip its gone! «
Talk about a slimy dealership that instead of trying to keep a good reputation and keep a potential customer, what do they do ?? Sell to the highest bidder!
Everyone who is reading this, avoid this place, I’m now having to contact American Express to get my money back.
Finally when I texted TONY, one last time to show him my complete disgust about his service and actions, all he could say was: «OK blocking you, WASNT MY CALL ANYWAY.
Never again. Contacted Subaru of America about this MCHENRY location and they apologized, too late !

My father and I called to inquire about a vehicle I saw online. We talked to Sarah who told us yes we have that car, with those miles, and even quite a few more in many colors in the same price range. We explained that we would be driving an hour and a half so we wanted her to make sure. She did so and assured us that they had the exact car I was looking for. After an hour and a half drive we spoke to a salesmen Tom. Tom explained that they did in fact have the car I saw online. Only problem was instead of 7 miles it had over 3000! Turns out it was a loner car (aka the car everyone at the dealership beats the hell out of for the entire year). I asked about all the other cars that Sarah said they had but it turns out that was also a lie to get me in the door. The only cars they had that I would have been interested in were also loners. We complained to the manager who said it wasn’t his fault. Great managing… We called to complain but no one cared. Over 3 hours driving and 45 minutes at the dealership for nothing. All because they care about getting people in the door more then customer service.

Don’t go there to buy a Kia
The worst place ever
Very rude salespeople
Very rude managers
They have $ 6000 off in cars but when get there
They tell you don’t qualify for that price
And they try to screw you over

LOVE!
The staff was incredibly friendly and helpful for my first car buying experience. I got a great deal, all thanks to the efforts of the staff in finding me a good loan at a good rate for a great car!
I whole heartedly recommend this dealership to anyone looking for a car!!!

Was sold a 04 ford f350 6.0l diesel. Was told that it was gone threw by the mechanics at gary lang an was taken to a diesel mechanic for the motor.
Within 2 weeks I put $ 1500 into the truck, new tires, new drag link, the rear brakes were completely shot. I have a 11 month old son an they allowed that truck to leave the lot.
After doing some more investigation I find I am burning coolant, come to find out it is a bad egr cooler. Parts alone are $ 800. I spoke to Tony the Kia manager an was told to my face an on the phone that they would get me out from the truck an put me into another vehicle at the whole sale price.
Well it was all a bold face lie. The 2 cars I drove from them 1 had a bad Trans an the other one had bad front brakes an a muffler.
If you value your safety an honesty in people don’t waste your time an your well being.
Gary lang is a bad place.

Large selection of vehicles, many different manufacturers.
We were shopping for a Subaru, but found sales team to be very aggressive at first and then ultimately not caring once they realized you were not going to buy a car that day. They did not care for the fact that we were shopping…
We wound up going to another dealer the next day and purchasing a car.
Customer service was lacking…

1. The internet sales manager «didn’t know» what msrp the wrx is
2. He promised me a price that is 2000 dollars below the lowest price that any other dealers would possibly offer
3. He claimed that I can «order» a 2015 wrx, when other dealerships can only order 2016s. I m sorry, is it only gary lang that gets subarus directly from japan or sth?
4. After I requested an invoice, he dragged time, saying that he needed his manager’s confirmation, and that the manager was away due to family emergency, while he actually was out in a business meeting. Words don’t match. He’s clearly lying.
5. After following up on him for not giving the invoice, and pointing out that he should know better about msrps when he’s a manager, he demanded some more respect and hung up on me. Do you really want to ask for respect in this situation? You earn the respect, not ask for it.
6. Called the general manager, explained what happened. He said he would call me back in an hour, didn’t call back in a day and replied nothing to the voice message I sent, reminding he needs to call back.

This place was PERFECT to buy a car from! My sales guy Dan was great! No BS, all straight forward… I bought a brand new 2015 Outlander, and LOVE IT! They gave me a great deal, kept all their promises, and got me out of there under 3 hours… and that is with a trade-​in! Bravo Gary Lang, Bravo … best buying car experience, ever…

The customer service started out bad, however it ended up being great. Jody the general manager was understanding, he listened, and it the end made me feel a lot more confident in my purchase.

This review relates to the service department, specifically the foreign car service department. 3 stars are for the lounge area, cleanliness, and the orderliness. Customer service is mediocre at best. Beware, if you come in for something small, particularly free service work, be prepared for upsell attempts. If they make you feel like their recommendation is not an option, but will be done, remember, you can say no.

Gary Lang Kia car wash update… we called today to see if the car wash was open. We did that because we have been trying to get the washes they promised us when we bought the car for 4 months! They assured us it was working. We got there and they said — nope it’s broken. We told them we were told it was open and they said well it broke 10 minutes ago. Liars!!!

I had pre ordered a 2015 WRX, but Nelson Garcia was able to get me a better deal through Gary Lang Subaru. I cancelled my pre order, and was working with Nelson regarding pricing for a few options. He was supposed to get back to me, but I didn’t hear from him in a week’s time. He said his manager was the only person who could get him pricing and that he was on vacation. It seems highly unlikely that only one manager would be able to price options for a vehicle. After the week had passed, I tried constantly to get in touch with Nelson via phone, as well as email, but he never got back to me…
I called the dealership again and spoke with another salesman, Joe. He got me in contact with their manager, Ed Lowitzki, but instead of Ed speaking with me directly, he had Joe speak to me on his behalf. I told Joe that I was ready to order my vehicle that day, and would put down a deposit as long as someone would get back to me. As a manager, I would think Ed would want to speak with me, especially since I was ready to move forward with my order that day.
I didn’t hear back from Ed or Nelson for a few days, so I reached out to Ed. He told me that he would get back to me with my financing numbers, but he never did. I called him and left him a voice mail stating that I would give them one more opportunity to keep my business, but no one called back.
In the end, I ended up going back to my original salesman, and put down a deposit for the same vehicle I had cancelled a month back.
I would/​will NEVER recommend Gary Lang, not just Subaru, but Gary Lang as a whole dealership to anyone. Their lack of communication, and overall professionalism was greatly unacceptable.

I have been looking for a car for a couple weeks now. Been to several dealerships in the area and was pretty sure I wanted a buick regal. My neighbor told me Gary lang had a few 2013 models left. We decided to check it out.
It was there! The exact car I wanted. We were greeted by a very friendly and courteous woman, who told us she would get a salesperson for us.
What came out was an ill informed, obnoxious and arrogant Kyle. He showed us around the lot. My husband was also interested in information on Cadillacs, since he had heard there maybe some specials. My husband asked Kyle three times for some kind of leasing figures on the vehicle to no avail. Our questions were ignored and went unanswered.
When asked about the car I was very interested he said he could give us a great deal. I don’t know what that means. He was very interested in getting us back to his desk, never once asked if we would like a test drive. The only thing he ever said was great deal!
My husband asked one last time about special promotions, to which he said, let’s go inside and discuss it.
We turned to walk away from him and his reply was, «Are your serious?» «Are you really leaving?» My reply was, «You haven’t answered a single question!»
He was rude and boorish!
It’s too bad. I haven’t found a car I like better than the one at Gary Lang.

UPDATE…
Even after I asked them to stop calling me… they still want to know if I’m interested in a truck…
Can you say… harassment?!

Dealt with a real, live, Dwight Schrute! Tried to help my mother in-​law purchase a new SUV since she gets a bit of stage fright when dealing with used car dealers. Ended up talking to a dealer named Tony Feucht. His shelf is lined from beginning to end with salesman of the month awards. (Dwight!)
To my surprise, he would interrupt me every other sentence, and at one point raised his voice at me to stay on topic when I tried telling him that i got a better offer for our trade-​in from another dealer. (Dwight!)
Needless to say after being reprimanded, talked over, and ignored (while he was desperately trying to address the already scared mother-​inlaw), I walked out and took my business elsewhere.
On the bright side, they have a MASSIVE selection. The rest of the staff was fantastic, but Mr. Schrute is a deal breaker.
Best regards