Chili’s

Why do you need five people to stand and page for your seat when you only need one. The menu is at the table. The waitress that was supposed to be at the table didn’t show and some other person took over. The way you pay is dumb because the machine died and need a new one. Not everyone wants to pay by credit card some people pay cash.

Awful service, waited almost two hrs for our food. Will not return to this location!!!

It’s chili’s what can you say?
They have some new specialty drinks. A fruit margaritas that is really good.
I think they are trying to eliminate waitresses with there new at the table computer system. That would be a mistake… folks go out sometimes to be waited on.
They also have a really great lunch deal going on.

Chili’s was never one of my favorites, but I never minded coming to the McHenry location in the past. Well, about a month ago I visited here for the first time in about a year and a half, and it’s safe to say that I probably won’t be back. Service was worse than ever, and I do not like the menu change that they implemented. Granted the ‘craft’ burgers sound good, but they removed a lot of my favorite menu items such as the broccoli and cheese soup and the chicken fried steak just to name a few.

In all fairness I am a fan of Chili’s, I like the food and the margaritas. Whenever I can manage to talk my husband into eating at a chain restaurant this is my treat.
I have to say that I’ve eaten at this particular location twice and both times the service is slow and inattentive. It’s never particularly busy but there is not a server or a bartender to be found. I’ve sat near the bar both times. Worst of all the food is cold and the ingredients look old, my husband ordered fajitas the beef was overcooked. They brought my husband a drink refill never asked if I wanted one, even when my glass was empty and I asked for one.
I am so annoyed with Chilis I submitted a formal complaint to their corporate office and they never replied. It’s obvious why no one cares at this McHenry location since no one cares at their corporate office either.

Mom’s pretty into chain restaurants (I think they make her feel safe), so this time I suggested Chili’s over Applebees. Not totally convinced it was the better of the two, though.
Service was slow despite there not being a huge rush — it took at least 10 minutes for anyone to come by after we were seated. We got our drinks and then needed two more minutes to finalize our orders, but 15 went by with our server nowhere to be found.
If you’re a vegetarian or like having meatless options that DON’T include a salad, be warned that Chili’s is NOT up on the times. Most choices are chicken, chicken, or beef. (And, no, that’s not a typo.)
A bit of a bright light was an option to sub a turkey patty or a black bean patty on your burger. I got the latter on the Guacamole Burger.
When our server finally returned, I ordered a water for my nephew (who had sucked down 90% of his choco milk). Our server was confused taking our order — since my aunt also ordered the Guacamole Burger, he thought she wanted a black bean patty by default since that’s what I chose (and that’s what she would have gotten had I not caught it). He never came back for refills, including my request for water for the kid.
Meh. I don’t think places know how to cook a veggie patty. It should have a bit of a crust/​sear, not just warmed, since then it’s mushy and falls apart. Mom liked her Bacon Avocado Chicken sandwich, and the kiddo ate some of his hamburger patties, though they were overcooked and dry. His mandarin oranges were plentiful.
In all, total mediocrity, but I’ve come to kind of expect that. McHenry needs some better family dining options.

Even though it’s a chain, this Chili’s is outstanding. The service and food are good, but what makes them stand out is they will accommodate any special dietary needs. Most chains aren’t that flexible. I also like that we can get in and out of there during our lunch hour. We don’t have many choices in McHenry, but this is a good one.

This location is filthy. Super sticky floor, menu was greasy with old food stuck to it. Bathrooms are yucky. Tables seem to have a film of gross on them. seriously needs a complete bubble bath. Could only imagine the kitchen.

It’s Chili’s. Home of the family night out, date night, and margarita meet-​up.
What I like about Chili’s is that they have some gluten free options, and are one of the few places in McHenry that do. Ask for the gluten allergy list and talk to your server about your needs.
Also, get the Presidente Margarita!

It’s good! We love sitting at the bar and if you are lucky, Jason will be bartending! He always makes us feel welcome and provides amazing service with a smile. I love the margarita chicken and the burgers. Good stuff!

What can I say if you wanted Wendy’s you would go there if you want Chili’s you come here. The hostess and wait staff did not make me feel warm and fuzzy. They have some new electronic gadget that takes the personalization away from the wait staff. I just see it as downsizing the staff and less face time with them. Boo! corporate America. Our waitress brought me a 2^nd drink after I said no thank you. I thought I would try the new tablet on the table for paying the bill. Hmm… I am still looking for the slot that takes cash.
If you are going to move into technology, add free wifi.

It’s a Chili’s, need I say more.