Gerber Collision & Glass

Good experience with them. They were a little late getting my done but they made sure it was done right. Better than I can say for some others I’ve dealt with.

I believe this location is under new management — We had a great experience! Car was finished earlier than promised. Communication was excellent (in fact we didn’t call them once for an update — they called us). Front office staff were pleasant and cordial. Will use again if needed.

Suggested by our ins company so we took our car over. Roughly 7 to 10 days later we were called to come pick it up. You know there is a problem when my 1^st words are «you got to do better than this» When she brought the car out to us where the fender meets the bumper was sticking out at least ½ an inch??? She left and came back with a supervisor they talked for a moment and as I’m pointing our my issues he informs me that this repair is good enough for MOST people … Its also ironic that as we are talking he starts pointing out other issues I had not seen nothing lining up??? Maybe I am wrong here I did not know this is how you do business. We paid our deductible understanding they would order o-​e parts and get us back in for repairs asap. After a week and a half of not hearing from them I get my INS company involved I was so upset. It took my INS a long time to convince me to go back to this company.
When we go back everyone is soo nice we even got a rental car on them for 3 days.
We were satisfied with the repair…
Here are some suggestions for Gerber please heed my Advice.
When a customer points out problems they have with a repair DO NOT INSULT them.
When a supervisor can clearly see issues and points out others not noticed should the car ever have made it to the customer? Where is quality control?
Allowing a customer to SLIP through the cracks for a week and a half … I cant help you with this one but I bet my INS company could.
The rental car for 3 days was a nice way to try to make it better here“s the rub it cost me $ 70.00 because I learned a long time ago always buy the rental cars INS.
Overall we were unsatisfied with Gerber in Mcdonough
Use at your own risk

A customer emailed me and want me to put on Unilocal that they had a really good experience at Gerber. The knowledgeable, professional and the kindness of the staff deserves two thumbs up.

DO NOT!!! DO NOT!!! Bring your car here!!! Took my car here and they gave it back to me sounding like I was on a dirt bike. Guy handed me my keys and I complained about the noise he insisted that he didn’t hear anything. Furious drove back to work. And cried the whole ride. Took my car to Toyota so they can diagnose and they told me the exhaust was installed incorrectly and bent the pipe because they bashed the pipe in place instead of securely putting it back in.

Person at the counter to busy to wait on me. Spent more time on phone with calls coming in. Was very short and did not seem to want my business. I will never go there again under any circumstances.