All South Robertson Sanitation

So I poured it out in my last review and it was deleted. This company sucks.

It’s obvious to me now by the fact there is only 1 comment total before mine that trusting my money to Robertson Sanitation covering the Mableton, GA area was foolish. I can say that my trash is always picked up – no problem there. But, I’ve had to call every other Monday for the past 10 weeks to have my recycling picked up (normal recycling hours are every other Friday for pick ups). So, I get to enjoy the views of my beautiful blue recycling bin at the end of my driveway all weekend long as a reminder of the ineptitude of Robertson Sanitation’s scheduling & route coordination. It’s Tuesday night and although I’ve been guaranteed 3 times since Friday that my recycling is moments away from being picked up, there still looms that brilliant blue rolling receptacle at the end of my drive still with a belly chock-​full of cardboard, cans, plastic and paper. I can’t count how many times I’ve been told, «Don’t worry, I’ve passed this along to my escalation team.» I’m fairly certain at this point, that the «escalation team» is just a made-​up term given to their customer service to use when they can’t actually fix the problem and have no other means to get a frustrated customer off the line.
The smart thing would be to cancel — I should have canceled after the 3^rd time it happened. The only thing stopping me has been the $ 45 activation that their competitor (or sister company, I haven’t actually researched enough to know if it has different ownership) charges. If this issue continues, I’ll just pay the $ 45 because it’s the same thing as continuing to give money to a company like Robertson Sanitation that won’t actually provide services for that payment.

I have lived in Powder Springs Ga for 2 years now and since I have lived in my house I have used Allied Waste and Robertson Sanitation and they were both horrible companies to have. I had issues with both about my recycling. When I had allied waste I never received my recycling bin and called every week for months, so I left them and went to another company then my sister had Robertson sanitation and told me how cheap there prices were I thought I would try them, they were just as horrible. I once again never received my recycling bin and was using my own. I cancelled before my 3 months was even over and after I received my money back for my recycling bin I never got they stopped picking up my recycling all together! I would never recommend allied waste or any of its afflicts to anybody!!!