Firestone Tire & Service Centers

This review is for the Firestone located on McChord Air Force Base (there are 2 McChord Firestones listed in Unilocal and neither is the correct address).
Short version: If you visit this Firestone expect your quoted price to change, ensure the work for which you’ve paid has been done (verify yourself since the employees will tell you they did the work even if they did not), and expect a vindictive employee to intentionally damage your vehicle if you complain.
Long version: I sought 4 new tires for my boat trailer. I stopped at the Firestone on McChord AFB to get a quote. At the counter, David gave me a quote. I contacted another national tire retailer, who quoted me a higher price. I returned to Firestone to pay for the tires in advance so they could order them, and the total David gave me was higher than the quote he gave me the day before. David explained the previous quote had not included tax. This was a little irritating but not a deal-​breaker.
The following day the tires arrived and David called me to bring in my boat trailer. A couple hours later he called to say the job was complete. Upon my return, Sean checked me out, giving me my receipt. I asked Sean if they balanced the tires and he said he didn’t think so. I then mentioned I had been charged $ 68 to have them balanced and he changed his story, saying they did balance them.
When I pulled around to the trailer I inspected the tires and noticed they had not been balanced (no weights attached to the wheel). I returned to the office and found David to explain that the new tires had not been balanced, though I had been charged for the service and told it was done. He offered to refund the charge for the balancing. I stated I would rather they balance the tires (and was puzzled they thought somebody would buy new tires and not want them balanced).
Five hours later Sean called to say the trailer was ready. Upon inspecting the tires this time I discovered they had attached hammered-​on weights to the inside and outside of my chrome wheels instead of using the stick-​on weights I would have expected on a chrome wheel application. I asked Sean if they usually use hammered-​on weights on chrome wheels and he said they do. Additionally, the weights they used are not the plastic-​coated weights that should have been used to prevent marring the surface of the chrome but the old uncoated lead weights that will corrode and leave a mark on the chrome wheel.
Personally, I think the worker that had to remove all four wheels again to balance them used the ugly, uncoated, hammered-​on weights instead of the hidden stick-​on weights on my chrome wheels simply to show his displeasure. According to Sean, it is their standard practice to use hammered-​on weights on the outside of all chrome wheels so if that is the case, don’t take your nice wheels to Firestone if you want to keep them looking nice.