Chili’s

Terrible Service! There is absolutely zero concern to care for their guests or take care of them. I’ll never come back here. It’s my third time to try them out but they never can get their act together. Don’t waste your time. Don’t waste your money.

Im from SA and was in town for work. The food and service was good. I sat in the bar and the fact that they still allow smoking in there ruined it for me. Its hard to enjoy dinner and a cold beer when there is a 50 yr old lady chain smoking menthols accross from you. Get with the times and smoke outside.

They are lucky I’m giving them 2 stars but it’s mostly for the food. I came in to have lunch today and the service was honestly the worst service I’ve ever had in my life. We were forgotten then someone finally came to get our drink order. Then we never got napkins or silverware we had to get it ourselves. Our appetizer took about 25 mins to get to us and I ordered French fries and they never got there. Not to mention, it was a slow hour with hardly any customers. I had to complain to the manager who was also NO help. All he did was agree with me and move along. Not returning.

Very upset, Chili’s has really lowered their standard. They had tables that needed to be cleaned everywhere but people were still waiting for a table! What really upset me was that, we had to wait 20 more minutes for our appetizer, they never brought it out! Then our food comes out and nothing! Then all I could see was our server walking around clueless, the only reason we finally get our appetizer was because I asked another server, horrible! I requested to speak to the manager and instead of asking us why we were upset he asked if the food was good!!! Forget it, never coming here again!

I know what to expect at a Chili’s, like most people. Chain restaurants are good at maintaining standards so people know what to expect, one of the many reasons why they are a chain and became successful in the first place. This chain really lowered the bar. I’m normally a pretty positive and reasonable person and take the bad with the good, everyone has bad days, etc. but this was not a good time like I’m used to at Chili’s.
Food was tasty, but what I was really looking forward to, was a Margarita in one of those fancy margarita glasses, as I was celebrating. Listen guys, I know how silly it sounds to want the fancy glass, and it’s not a world crushing dilemma… but it was the standard I was expecting. Which is enough. I had that glass pictured in my head for the last few hours. Really looked forward to it.
Instead of that glass, I was handed a pint glass filled to the top with ice, with the Margarita poured over it. $ 9.00 for that, and I had 2. For 9 dollars each, at least give me the fancy glass if you’re going to underpour so i have something nice to look at. Or lose the ice. If I wanted just a glass of ice, I would go to the fridge and make myself a glass of ice, for free. I can see why the place would be lacking for top shelf cool customers. Definitely not lacking for 2 star reviews. Ha!
All I wanted was a damn fancy glass margarita and I got charged 40 bucks for a burger, 2 garbage-​ritas, and chips. I’m a simple man, but every once in a while, it’s good to feel like a king. And everyone knows there is no better place to feel like a king than Chili’s. I believe crowns are tacky because they represent Burger king and Europe (Real Tacky), so that’s why my equilavalent was a MARGARITA WITH THE FANCY GLASS, which is all class.
Bottom Line: You stole my margarita crown Chili’s. You guys are like the Kingslayer from the first season of Game of Thrones, but 10 times worse. If this Chili’s was a person, I would make plans to hang out with them, but always cancel last minute because I secretly thought they were annoying. You broke my heart McAllen Chili’s, and I’ll never forgive you for it.

The most expensive nachos!!! And only 12 of them means 4 tortillas and we ordered without the meat just the nachos…

The new tacos were cold. Do not order them. Missing ingredients. Again, do not order them. Taco Bell has better tacos

Worst chillis ever. I have been to many in different states and this one is the WORST on food and service. No salad dressing, appetizers never came and the Salmon and BBQ ribs were dry.

Service is terrible. Waited 10 minutes to be seated in an empty restaurant. Sat at table another 10 before waitress showed up. Drinks always empty. Food arrived and was equally terrible. I will never go back!

We’ve been to many Chili’s Restaurants. It is quite upsetting to be here. First off, I’m sure our hostess was trying to humor us, but as soon as we were seated, her attitude had changed. Plus, she fixed the table for us but didn’t notice the spill on the table.
Our drinks were slow to be refilled, our beef enchiladas tasted salty, and our meals were slow to be delivered. I’m sure if the restaurant were to be 100% full, we would be waiting this long, but because it was just 60% full our wait was ridiculous.
Ziosks!!! C’mon Chili’s! How much more lazier must you need to be to be on top of customer service? Can your waiters and waitresses just step it up a little more, earn their tip, and check up on customers? You’ve taken out the human element of a sit down restaurant.

WORST CHILIS I HAVE EVER EATEN AT IN MY ENTIRE LIFE!!! Whatever you do, DO NOT ORDER THE CHICKEN FRIED STEAK!!! It tastes like you are eating a block of salt. Everything was a complete mess and everyone’s food was awful! This is coming from someone who LOVES CHILIS btw.

I don’t expect a lot from a chain like Chili’s, really. But I at least expect it to be kinda clean/​friendly. Place was pretty dirty, and it took a while to get a beer… while sitting at the bar. After the first drink, I waited over 5 min with an empty glass in front of me before anyone asked if I’d like another. I’d avoid this place, but maybe I just hit on a bad day.

Like Jennifer stated, you know what you are getting into when you walk into a Chilis. The food and ambiances is just like the 6 other Chilis within a 10 mile radius.
I went in for an early lunch and had excellent service. The manager (Charlie) was great at chatting up all of the tables. They were out of chips but I was fine waiting as they where unloading from the morning delivery. I was informed they were on the house, which was a nice, and unnecessary bonus!
The attentive management earned this store is 4 stars.

Normal chili’s with normal chili’s food. They had a lot of trouble separating out our checks because we had to be on different tabs but at least they were really nice about it. Honestly the service had high points and low points, but it’s a chain restaurant and there’s not much to say about it.

Really decent Chili’s. I have no real complaints or praises for this location. It’s been consistent over the years.