Victoria’s Secret Lingerie

Awful customer service! I was next in line and was skipped 3 times! And the employees laughed when I told them that. Whoever the manager is needs to really rework that entire team or just hire a new manager. Its a pretty store but the service could be a lot better. Its very sad that I love the product because I might just stop shopping vs in general now. The company will go down of it continues this type of customer service.

Terrible phone customer service.
I call looking for fashion tape. I ask what sizes, how many strips in a pack and how much. They first put me on hold for 10 mins. Finally they give me the answers, like its one inch or one finger long. I dont know many people who have 1 inch fingers.
I ask where they were in the mall — i vaguely knew but had my brother going in to pick it up so I wanted to give him a store next to it. They COULDN’T GIVE ME AN ANSWER and on top of that, they laughed at me. First they said it was near Macys and I know darn well its on the other side. Then they say Barnes and Noble and I was like, listen, what store is RIGHT NEXT TO YOU. They couldn’t or WOULDN’T tell me.
I asked them to please hold it for me so my brother could just walk in and pick it up. They were like we have plenty. I said No, keep it at the counter so he can get it and doesn’t have to ask or look around for it.
Absolutely terrible. I expect more from this mall. Maybe they should hire more competent workers. Lost my business.

The first part of this review is for the PINK store in the mail. The selection in there is OK, but the customer service is not good. I went in there with this free panty voucher I got from the company. Because the assistant manager had never seen it before (and I think she assumed I had been lying about getting it), she took it to the manager who told her that if I wanted to buy a sale panty, I could get a sale panty for free, but if I wanted to buy a full-​price panty, I could get a full-​price panty for free. I call bullshit. I asked her is she called Victoria’s Secret to ask about it, and she said no. So basically her and her manager just made up a rule about something that would have cost them nothing to do. I know if I had taken it to Fair Oaks, they would have been more accommodating. And I really expect a lot more from MANAGERS of a store! I know it seems like a small matter, but I’ve spent hundreds of my hard-​earned money there and deserve better.
I’ve never had issues with the real Victoria’s Secret store in the mall, but once the store clerk (who was new, though nice) forget to give me a Secret Rewards card which I had to spent a few weeks talking to the company to get. Bottom line: The selections here are good, but the customer service is lacking. Head to Fair Oaks mall if you want good service.

I love the Pink store here, but the Victoria’s Secret store NEVER has any smalls! It is so ridiculous. Otherwise, I have had great customer service, but they almost never have any smaller sizes of anything :/

Awww-​full customer service!!! Honestly, how difficult is it not to yell at customers and swipe a credit card folks? Terribly hard for one princess cashier apparently.
As 7 people stand in line, said young cashier twice yells at everyone to form three lines (oh and there are 4 cashiers…)
No special ropes, signs, etc indicating the queue policy.
Soooo… Being a proactive shopper, I tell Cashier Princess that perhaps in the future a manager can successfully «organize» customers with ropes or signs instead of having an employee rudely yelling at us. She stared blankly back at me and said, «would you like to speak with a manager?» I answered no, that’s not what I asked for or said. I would just appreciate not getting yelled at.
To top off the so-​far excellent PR, my credit card wouldn’t read despite twice swiping it and my oh-​so-​smart cashier swiping it and stating, «not working.» Following Miss Manners advice, I don’t argue & just try my bank card. Didn’t work either, so I ask to pay with check & call my credit card company, Capitol One, as another cashier helps the super-​smart one, figure out how to solve my payment dilemma.
The sweet credit card person tells me there was no evidence of Victoria Secret even swiping the card, meaning their card reader wasn’t working and had the Princess manually entered the numbers, it would have worked.
Lastly, Miss Princess asked me if I wanted a box and yes, I did– for the item I had JUST purchased (bathrobe). So the cashier holds up a bra box and asks if it’s ok! Ummm… critical thinking skills were amiss here because she sneered and said they didn’t have anything bigger. So why did she offer me a flipping box?
I get that holidays are tough for retailers but that doesn’t excuse rude, incompetent sales clerks at Victoria Secret. Yuck!

Gorgeous store! I am a huge fan of VS and seriously, this is the nicest location I have ever been to. Aside from the store being HUGE, it is also neat, clean and staffed with very nice and helpful people. LOVE.

I am admitting that I am a VS Angel. Free underwear is just another way I think savings will make me rich one day. And it’s not «cheap» either. I do get the catalogues in the mail, where I’m reminded that I can’t fit the pants because my body just doesn’t look that way, but I should still feel sexy in whatever I wear. The free perks occur about once a month and include an extra special giftcard on my birthday. I am actually getting something for nothing. It’s a pretty sweet deal if you ask me.
The only disadvantage is that when I go in to redeem my free wares, I have to dodge all the salespeople that want me to get $ 10 off a $ 50 bra, or buy 7 more panties. It’s pretty annoying because it’s just pushy. Sometimes I’ll try stuff on, but it’s rare to find something I love. It’s a fine line between skanky and foxy. Like most fitting rooms, you can hear the girls gossiping and at my last visit it was all about dieting and starving themselves. How depressing! If you find this review useful, I hope you have enough self-​esteem to realize that beauty isn’t boobs, and confidence is sexy.

Wow– after reading Jake’s review, that would make me hate the place, too…
The Good: I was pretty impressed with this Vicky’s location, primarily because of their ridiculously huge inventory. You can try on sportswear, bathingsuits, intimates, and they have a new collection — intimissimi (either from Europe or made to look that way).
Normally all of that stuff is catalog-​order only, one of the things I hate about VS is that you have to mainly order everything meaning you’ll be lucky if the fit is right. I always wanted to order a bathingsuit from them but since I’m not Gisele, Heidi, or Adriana… bathingsuits can be a nightmare or a dream come true (with the dream suits only happening after trying on 100 nightmare-​worthy bikinis). SO… that being said, being able to try on a few of the bikinis at this location made me more willing to order online.
Their Intimissimi collection is amazing– finally some sheer intimates that are actually sheer. Besides that, they’re less expensive than the other VS items.
The Bad: I mean, fo’ real… y’all gotta keep the heat up to 104 degrees?
The Ugly: The salespeople. *This is where Jake and I agree* First of all, on that whole Angels card business, a clerk in the dressing room went on the most annoying shpiel about the stupid rewards card to Alexa B. for probably four minutes without taking a breath. «It’s-a-really-good-way-to-get-free-things-and-we-have-a-lot-of-really-great-free-things-it’s-suchanamazingopportunityohmygodpleasesignuppleasep­leasepleaseplease!»
Yes that’s basically what she said. It was way more intense and annoying than any other rewards card elevator speech i’ve ever heard.
My cashier was a man… that was a little creepy, I think he works there just to look at women’s underwear and size up what everyone’s buying. He was slower than a SLOTH and I wanted to reach across the desk and just do it for him so that I could get out of there.
I didn’t notice that many teenyboppers at this location– but hey, it’s Tyson’s Corner… that’s what rich suburbanite teens do. Then they go home, put on their adult lingerie and post pictures on the internet (Disney stars do it, why can’t they?). Gotta love that generation.

I ROCK, I RULE, I’M WAY TO COOL FOR SCHOOL…
Or at least that’s the kind of crap I hear coming from the constituency from here. Yes my fellow Unilocal-​a-​holics, it is a MAN cracking the review book on Victoria’s Secret!!!
Alright, I have several beefs with this place and I’ll start from the beginning:
1. The clerks — ok, I understand that they get a bonus or commission if they open up enough store cards for the customers. Big whoop. But damn it, when the social isn’t yours to do so, then don’t do it. Now, we’re not talking malicious fraud in the evil sense of the word, however, proper integrity wasn’t exercised here. Seeing that my wife is a new immigrant and didn’t understand that we don’t do «points only» cards in the US (charge and credit baby!), the clerk asked her if she’d like to open one and get a discount. Well, my wife only having a military dependent ID right now, showed her the ID when asked. The clerk, not wanting to be deterred, didn’t ask her why the box that said «social security number» was empty but instead went over and put «sponsor’s social security number» into the application. Thank goodness for Citibank’s identity monitor — or I wouldn’t have found out for while. Compound my irritation with the fact that I called their credit department and they said I would have not received the bill since the box or street number wasn’t written into the system. HELLO???
2. Teenagers — ok, I understand that a tween or older might start getting her curves. God forbid I have a daughter and she comes home with half of the items in that store. The Pink collection — a tad risqué but hey, if she wants to feel fun under her clothes, then go for it. But feeling sexy at that age? Let’s do the Wayne’s World moment for a second… doodoodoo dooo doodoodoo dooo doodoodoo dooo…
Me: What’s that pink bang?
My girl: Nothing for you, daddy.
Me: Come on, show me what you got.
My girl: Dad, it’s private. You don’t need to see that.
Me: If it’s what I think it is…
My girl: Oh, they’re harmless…
Me: *cutting her off* then you shouldn’t be embarrassed about it. I do the laundry too and see what’s in the basket.
My girl: But daddy…*reluctantly shows*
Me: YOU’RE GROUNDED!!!
My girl: But I didn’t do anything!!!
Me: Give those here!!! You’re grounded…*sputtering* until… you’re…30!!!
My girl: YOU’RE RUINING MY LIFE, I HATE YOU!!!
Me: AHHHHHHHHHHHHH!!! *Garth moment of snapping back to reality*
Ok, seriously, I’m directing my kids to Wal-​Mart. *shudder* I was waiting for my wife to finish and I overheard three tweens doing renditions of «oh my gawd, that’s…so…hawt» as they picked through every thong available. They actually picked a couple, bought them, and left!!! Ugh… I get shivers just thinking about it.
I am getting fond of the fact that they are now going into a few ‘risqué’ items though… but anyway, I’m just more miffed about the whole charge card thing. Boo, I’ll keep my wife buying her unmentionables at Nordstrom.