NTB – National Tire & Battery

Ntb tires is a great place to get your car worked on. I had my tires aligned and rotated and they were great at recommending me to replace my brakes when they needed it. Great job Jose and gang!

Shady or lazy I can’t quite figure out yet. I Bought a three-​year unlimited tire alignment and each time I brought it back I was told about something else that needed fixing: «back brakes at 5%» (my regular mechanic thought they were at 50%), «a tire was mounted backward» (why didn’t you tell me the last time I brought it in for alignment and rotation?), «lateral link was too rusted to adjust» (my regular mechanic thought they just didn’t try hard enough to free them up)…I already got three alignments out of them, So I think I’ll just walk away from the year I have remaining on my plan and save myself the hassle…

After wait two hours for balance and rotation, they stated they will not do the work, I had paid for a Life-​Time service… Used it once! But they will sale me new tires. Do not go to NTB. waist of time.

Great customer service, had my tires replaced there and all the staff from the manager to the mechanic were courteous and professional. i would take back my car to be serviced there. No comments about pricing because I’ve never been to a reasonably priced mechanic.

After experiencing a power outage in the industrial park where they are located, the guys at NTB in McLean took my car to another location so they could put my new tires on. I appreciated how they went above and beyond to get me back on the road. Thanks NTB.

After being told it would be over $ 2300 to get my daughter’s car road ready we declined, bought only the tire and battery (I am pretty certain we were scammed on the battery, it was only 2 years old) and brought her car to our local mechanic. None of the items that NTB claimed to need to repair in fact needed repairing (which our wonderful mechanic told us for FREE!) We tried in vain to get some satisfaction from NTB but they could care less. These people are con artists. I should have read the reviews before I sent my daughter there. Expensive lesson for me!

I’m not sure why this place has such negative reviews. I came here after realizing my back tire had a slow leak.
I called in the morning, explained my situation and drove over. There was no wait, they took my car and explained that it would be $ 46 all said and done and, that with two people ahead of me it would take about an hour and a half.
I chose not to wait at the location and instead headed back, did my thing. They called two hours later to say the car would be ready in 30 mins… A little later than they had predicted; this may also have been because I was not on-​site.
When I came to pick up the car, they tried to sell me on brakes and a new belt, I declined. They’re a business, they try and upsell. It’s the nature of the game.
No complaints, everything was as expected.

went to this location for an oil change bc my office just 5mins away. i asked to rotate my tired and check all the fluits but nothing was done… will try diff location

Should’ve read the reviews before trying this place.
I ended up choosing to not even service my car here — after walking in and standing there for 10 minutes without being greeted at the front desk (where several sets of car keys were just laying within reach) I overheard a conversation between another customer in the service area and a technician, who was telling her ‘she wouldn’t have to bring her car in for a fourth time.‘
I’ll pass on this place, since it leaves its customer’s keys unattended in plain sight, and has customers returning for a third and fourth time to finish the same job.

Terrible customer service. I asked them to email the list of work required but they never did. got to the store and asked questions but they weren’t responsive. looks like a bunch of lazy bums working there out to get people’s money.

I brought my car in for an oil change, knowing full well I needed new brakes (which I booked elsewhere for the following week). They did an «inspection» of the car and told me they couldn’t legally let me leave the shop with the brakes in the condition they were, which is a bold-​faced lie. On top of that, they weren’t that much cheaper than the dealership (Stohlman, who’s known to be stupidly expensive), AND they didn’t even do the job right which forced me to bring the car back the next day for them to fix their mistakes. They even tried to sucker me into a power steering fluid flush, even though I had the pump and the fluid replaced less than a year ago.
I will not be returning, because I don’t believe in doing business with dishonest people, especially when they don’t even do the job right the first time. I gave two stars because in the end, they finally fixed their mistakes and the brakes do work, but there’s much better choices out there.

These people shady, dishonest crooks. They prey on woman and older people who don’t know any better. Manager is rude and a piece of human garbage. Looks like a 70 year old meatball. Do not take your business there. Consider yourself warned.

There is huge problem with the store manager.
I was there yesterday and found out he was arguing with a customer in a lounge area.
Very unprofessional.
Do not go! Must avoid at all cost because he is rude and yells at customer.

Beware!
They prey on women and young people that don’t know a lot about cars. High-​pressure sales people will try to up sell you with fear and «expert» advice.
My daughter and wife went to get new tires here last week. Our 2003 Prius needed new tires and they were running a «buy 3, get 4^th free» promo. Quoting $ 360 for a set of Michelin Defenders. Sounds good right? Well not after they were «up sold» to $ 598 of extra things that ‘had to be done’. My daughter finally called me to say they were pushing her to get new struts for an additional $ 600! I told her the car doesn’t exhibit signs of needing new struts or shocks. I told her to bring the car home and we would take it to my trusted auto mechanic.
Just google «how do you know you need new struts». It will give hundreds of sites explaining the symptoms. Most common test is to push down on the front or rear bumper and observe how the car bounces back up. Our Prius didn’t show any signs of needing new struts and it rides just fine.
Our mechanic, «Charles Automotive» (on Unilocal too) confirmed this yesterday. He did recommend an oil change and new spark plugs, so I spent the money on those items instead. The car runs like new.
I love my daughter and would never put her in harms way just to save a buck. But loving her also means that you protect her from high-​pressure sales people that try to take advantage of young women if they don’t know about cars. My fault I guess. I never made her get under the hood with me when she was growing up. But this was a good lesson I guess.
In summary: be wary of the promotions by NTB and expect the «up sell». Stand your ground. Do some research. Get a second opinion from someone you trust. Don’t rush into a decision because they are pressuring you. Because they will.
Good businesses treat ALL their customers with respect and honesty. And are therefore worthy of your referrals. This isn’t one of those companies.
This is my first review. I felt compelled to ‘Yelp’ up for a change.

What do I look for in a tire shop? Knowledge, experience, customer service, price and efficiency. NTB on Spring Hill has it. I called and asked for a price on several tires I’d been researching and they had the one I was looking for. They were able to compare some other tires that were more/​less in the range I was looking for and made a suggestion that had matched my research. At no time did I feel pressured to come in and there was no mention of a «price match guarantee» crap that no one ever takes advantage of. Came in, got the best deal w/​o feeling robbed, a free alignment check 6 mos from now and lifetime balancing and rotation from the store.
Very professional and all in less than 2 hours. Props.

I’ve been to the NTB Mclean location for a routine oil change, tire purchase, tire rotation, and fixing a tire plug. Good customer service except some of the reps try and sell you stuff you really don’t need. It gets pretty busy so expect a wait. Every time I have been here, it takes a long time, usually 2+ hours on a Friday evening or Saturday morning.

I went in for break pads replacement. Service was quick but I felt like they were dishonest. When I asked for a quote they told me $ 300 (with rotor resurfacing), then I had them check if I need the replacement, they come back and tell me that is would be $ 270 without resurfacing and $ 350 with resurfacing. And that’s for 2 wheels. I felt cheated upon and I will never step into another NTB.

There is no reason why I should have been stranded in a bad neighborhood in the District with a flat tire and no functioning spare. But, that’s exactly what happened when I discovered that NTB failed to replace the damaged spare in my trunk the last time I came in to replace my tires. I drive through construction sites littered with sharp objects all the time. That’s why it is ABSOLUTELY imperative that I have a functioning spare in my trunk at all times. So, when my back left tire went flat, I replaced it with my spare, threw the damaged tire in the trunk, and then decided to replace both back tires at NTB. I asked them to put on the new tires in the back and, of the old ones, keep the better one as my new spare. They failed to do what I asked, while managing to sell me a non-​essential alignment package.
Look, I’m a 20-​something girl and maybe a more seasoned person would have made sure that the so-​called professionals did their job correctly. But, when I call from somewhere in Southwest DC looking for accountability, the answer should NOT be a bunch of nonsensical excuses. If all your notes say is «2 back tires and 1 in the trunk,» then that means you replace the 2 back tires AND the 1 in the trunk. You can’t split up that note to mean replace the 2 back tires and … the 1 in the trunk is just inventory of damaged tires that happen to be in your trunk! Come on. Let’s have some professionalism, guys.
Thank God I eventually found Mac’s Tire Service on Florida Avenue. It’s not a great place for a woman to be walking around alone at 10PM at night. But, they fixed my flat and the damaged spare NTB failed to replace. They did it under 20 minutes AND they didn’t try to sell me unnecessary services. Thank you, Mac’s Tire Service!

Slow is an understatement. I went in for an oil change and alignment which I waited for and it took 4.5 hours!!! My alignment felt the same and they originally told me it would be 2 hours tops. The fact that I waited that long was absolutely ridiculous.
*Note: if you tell them you will come back to pick up they take their time getting to your car but if you tell them you will wait for it it’s quicker.

Took my car here for a routine oil change, everything else was running fine, and when I picked it up, it no longer worked properly, would not accelerate, and made strange clunking sounds. I narrowly escaped accident because I could not keep up with traffic. They were completely unhelpful when I returned to have the problems fixed, and accused me of causing the problems.