J Crew

The one manager Santos was extremely rude and very unhelpful. Everyone else in the store is helpful. Santos refused to help me and give me any information on my alterations which were supposed to come in. He should not be a manager, horrible people and customer service skills. J Crew needs to let him go. Its clear reading the other reviews that he’s like this with many other people.

No greeting, no offer of assistance, too busy with the merchandise and poor return policy. Will not be shopping here anymore.

Really bad customer service at this J Crew. Walked in to no greeting and no offer for help. Did about 4 circuits around the store trying stuff on. Maybe 4 or 5 other customers came in during that time. All were greeted and asked if they needed help. You know things are bad when J Crew employees are acting snootier than the nearby Saks.
Store is also extremely small, but on the plus side they have a good selection of J Crew stuff, including some of the ‘in good company’ items.

The Manager made eye-​contact with me when I walked in. I smiled and said «hi»; he did nothing but continue to fold shirts. I began to surf through shirts and pants in my size. Again, no one offered to help. Thankfully another sales associate introduced himself and was far more helpful than these other two.
I was in there for about 20 min, spent close to $ 500, and one of the Manager’s mumbled the fakest «thank you» as I was on my way out. I’m sure people spend way more $$ than I did, and I don’t expect to be treated like a celebrity, but I never understood why the Managers at this store are so high on themselves? I’d give it one star, if it weren’t for the older gentleman who was very helpful.
Recommendation: shop online, or head over to the Georgetown store.

Yes, a separate J. Crew store, just for men, at the Galleria! I do like the style, as it’s kind of like a mixture of hip/​rugged/​yuppie look: P They had a nice collection of casual/​dress shirts, thin jackets, pants, shorts, and tees. I liked the style of their cute button shirts and nice hoodies. Employees are helpful, and be sure to check out their sales rack at items (casual/​dress shirts) at 50% off!