Aaron’s Sales & Lease Ownership

Giving them 2 stars instead of 1 because the store is clean and the staff in the store is pleasant to deal with. Until you need a delivery. First item we got, they showed up hours late and made my husband late for work, and poor kid doing the delivery was so confused. Went back a couple of months later for another appliance to replace one that junked out, and the delivery was even worse for this one. At least they showed up on the same day the first time. I called at 130 to confirm delivery, and was told (again) that it would be between 4 and 7. So we rushed home and made sure the old appliance was gone and that there was a furniture-​free path from the door to the kitchen, and moved all our vehicles into our street so they had plenty of room to get the truck in. Around 6 we heard the back-​up beeper of a truck, but after a few minutes nothing else, so I looked and the driveway was empty. So at 7 my husband calls and they tell him the drivers couldn’t get the truck down our road without getting stuck. A) we heard them in our driveway and b) WE LIVE ON A PAVED ROAD! So then it’s that they couldn’t get to our driveway for the rain (it’s big-​sized gravel all the way to the pavement) and lastly the excuse was that we live in a manufactured home so they couldn’t deliver. This is the same manufactured home they delivered the first set of appliances to without event. So our evening was ruined, we had to change our work schedules (and we have to change them tomorrow, also so we can meet them-​they rescheduled is for «mid-​day» so it’s gonna be another whole day of waiting) and we have a bunch of food that is going bad because we don’t have a freezer because they couldn’t make the CONFIRMED delivery. I would advise going into the Allen area to find a different store (or even look at Rent A Center) if you need to buy something that must be delivered-​avoid this one like the plague!

This company has gone so far south in relation to its customer service that it is now the prime example of what NOT to be like. Guess the only good news is that it has to go up from here, as there is no possible way to sink any further.