Loyola University Medical Center

Update:
This place is an incompetent bureaucratic mess. Just trying to figure out HOW to get medical reports released to a private physician will make you want to shoot yourself. Called one person, transferred to two more, and someone gave me the WRONG answer. The next string of transfers resulted in a lady telling me that it takes 3 – 7 days to process requests and that they do not fax reports. Then why did Tamika tell me that they do? Is she not properly trained? Why did she tell me to contact Ruby? Will my doctor ever get my medical reports? I’m doubtful. What is my other option? Is there one. Apparently, it took another call to figure out that I can pick them up. Where do I pick them up? I have to ask the lady and she gives me attitude like she is late for lunch and I’m taking up her time trying to figure out something basic. Next step, to go pick up my records on my own. I bet I will encounter some BULLsh*t there too. Seriously, F this place.

My daughter was seeing pediatric GI doctors that missed her appendix being enlarged. She spent 8 days admitted for lower abdominal pain and vomiting. She couldn’t keep food down. Asked every doctor we saw during her stay if it could be the appendix since mine was abnormal. Told no, didn’t even check it. Had psych unit coming in to regulating ask my just 12 year old three times if she was having sex or taking drug. Sent home and told it must be related to migraines she had a year before to take nonstop anti nausea mess to keep med down to help with cyclic vomiting. Must have asked 9 different doctors if it could be appendix and not one ruled it out. On third ER visit I demanded they rule it out after waiting 4 hours on the ER for a room. I was told her appendix was fine. Two days later I got ultrasound report stating Loyola didn’t even see the appendix on the ultrasound. The ER Doctor flat out lied to me. At $ 150 an ER visit to keep my daughter hydrated they don’t even properly read tests. Took my daughter to another hospital that did a CT scan and immediately found an enlarged appendix and removed it. She missed 5 ½ weeks of school from their misdiagnosis of chronic appendicitis and and we get to foot all the bills. The reviewing committee didn’t even care. The only good thing about our experience was the nurse. The doctors and admins were wrote the and had no empathy. No longer think highly of their specialist! Made my daughter feel like it was all in her head when they didn’t even do proper testing. She was happy when I sent the scans showing it was her appendix and they screwed up.

Would like to personally thank Dr Abood and his team. Thank you to the nurses on the fourth floor ICU and regular rooms. Of course I am always grateful to Dr. Camacho and the team of endocrinologists. With all of the expert care, I was able to return home three days after surgery. It was comforting with all the attention and care each and everyone provided. I know that Loyola and their staff will always be my trusted hospital. With Loyola I can continue to beat this cancer. Cancer you suck!

I’ve been coming Loyola for years. My pediatrician was thru Loyola so legit YEARS!
I have spent a couple nights there throughout my life as well. Both times were spent in the Ronald McDonald wing. That wing is pretty damn cool. Each room has or at least it did its own theme. Most were Chicago based also.
I had a tonsillectomy done here a week after my 18^th day. We won’t even discuss how long ago that was. They procedure was quick and I healed nicely.
I’ve recently been coming to a neurologist and a neuro ophthalmologist here. Both Drs have been amazing! I’m super glad I found them both. They’re prompt and are overall greAt. I can tell they truly are invested in their patients.
The only downside about Loyola is that you have to pay to park. I feel hospitals should be free parking since no one is really choosing to be their it’s more of a necessity.

What a colossal bureaucracy this place has turned into. I am not commenting on the doctors or medical care, but the frustrations in trying to negotiate your way through. I am now sitting on the phone trying to get through. It’s been 15 minutes and still waiting. «We’re sorry, all our agents are still busy. Please stay on the line for the next available agent.» Just one more big corporation. I am changing to a more people oriented medical system.
Still on hold. 20 minutes…

Been here with my mom for 6 hours for a chest exray this is unacceptable I will be taking this to the next level

I won’t even give all the details about what it took to get an appointment with Dr. Jeff Schwarz but we did get one today at 2:15 p.m.
We were called in at 2;30 p.m. to get blood pressure and other vital statistics. This was supposed to be a consult that the doctor requested and twice we were told «that he would want to see the incision». We explained twice that there was no incision.
The nurse/​practitioner came in and said that Dr. Schwarz had 1 more patient to see and then he would be right in to discuss our decision and what we were going to do in the future. We waited 40 more minutes and then the nurse/​practitioner and Dr. Schwarz” nurse came in and told us that he now had 4 more patients to see before us and that we had time to go to the cafeteria for a snack. We were also told that he could not help us make the decision today since he did NOT have the films/​xrays and would have to order them from Elmhurst Hospital, review them and then we could make an appointment to see him to discuss viable options with him. My Mother was very upset and couldn’t believe the run around and confusion about this appointment. We put on our coats and walked out the door. The nurse/​practitioner did give us a stamp so that we wouldn’t have to pay for parking.
There are too many people making appointments at this hospital and the right hand doesn’t know what the left hand is doing.
No hospital is perfect but Loyola leaves alot to be desired.

I have enjoyed the care I’ve received from my physicians (OB, Internal Medicine). Always warm and caring and really took the time to listen to my needs. However, since Loyola has taken over, they have ruined what was a great thing for me and it’s time for me to look for healthcare elsewhere.
It’s a nightmare get an appointment with my doctor and she is one of the best. If i’m trying to reach her office, even if it’s to speak to administration or nurse, the calls all default to their massive call center/​scheduling center, where you will more than likely be transferred to a representative more than twice.
If your scheduling an appointment, good luck getting one soon because no matter what, all of their appointments are scheduled 3+ weeks out. My doctor was surprised to learn that I had to wait 4 weeks for an asthma appointment and was very disappointed in learning that that was the only appointment they gave me. Had I been able to actually reach her office, they would have scheduled me sooner.
Today, I tried to transfer my appointment over to my mother who’s had a hard time getting in to see the doctor because of the call center chaos, and lo and behold, they cancelled mine and before she placed my mom in that spot, someone already took it. Literally… in a matter of seconds.
This place is a joke. If you want real healthcare, I suggest you go elsewhere.

Will never come back… ridiculously long wait times in er, with poorly trained triage staff who wouldn’t know an emergency if it slapped them across the face. Had a seizure during a stay because they cut off my pain meds, and then downplayed it the next day… only reason I do go here is my infectious disease doc is the best ever

I would give them negative stars if I could. It’s a joke that they have been awarded for being one of the best rated hospitals in Illinois… ha…yea right! They should be embarrassed to call their establishment a hospital in the first place and anyone who works there should be ashamed to call themselves a healthcare «professional».haha! I waited in ER for chest pains for 8 hours before getting into an actual room to see a doctor. Funny, last time I checked, the heart is pretty serious. Anyway, I ended up sleeping in a room in ER. Absolutely ridiculous! Then they were so incompetent, and scheduled the wrong CT that they had to give me 2 CT scans within 24 hours with contrast and you’re not supposed to have that much contrast in your system because it can damage your kidneys. Then these idiots have the nerve to try to charge me for them both when they were the ones who ran the wrong test in the beginning. That’s not my problem. Sounds like it needs to be written off because your employees are idiots! The rooms are disgusting and they make you share a room. Yuck! Their billing is ridiculous and the system of «auditors» that they use when someone disputes a charge is as crappy as they come. They know absolutely nothing and the associates taking the calls don’t listen either. Never again in my life will I go there… especially if it’s an emergency! I will never subject my life to be put in the hands of these inept people!!!

Had a surgery to remove my first rib back in June 2015. All my nurses were really nice while I was in recovery and my surgeon, Dr. Cho, did a wonderful job. My scar is hardly noticeable!

By far the worst hospital ever! First of all, non of the staff there know what the hell is going on with anything, I came in to the ER for 4 stitches and had to wait 6 hours, I asked 2 nurses and 2 registry clerks what was the hold up, non of the 4 people I spoke to had a clue! Then after finally getting a room, we waited for another hour or so before a nurse came in to the room to begin the check up, god forbid we interrupt their important conversation on what to order from subway! WTF! Never again!

Horrible experience!!! The Emergency Room there is used as the locals Primary Care Physician’s office. Then again if you don’t have to pay for your healthcare, I guess you don’t care how you use the ER. I went to the ER (big mistake) and waited for 2 hours before walking out. Now I receive a bill that needs to be paid unless I want my credit to be ruined… for «waiting to see a doctor»… This is so ridiculous. I need to pay for sitting in a DIRTY waiting room to see a doctor… Avoid Loyola… I should have made the drive to NorthWestern Memorial.

So, this lab performs a very necessary test. They are currently undergoing some construction reconfiguration. This is the third location for this procedure in the last 15 years. Business is booming, there are up to 70 procedures performed daily. Staff was extremely kind and professional. However, in this location, there is NO post procedure privacy. The last location had private bathrooms attached to each recovery room. Also, the waiting area is on the main floor next to a coffee shop and part of the main thoroughfare of the first floor. A very busy part of the labyrinth that connects each building to another. So, thumbs up for the staff, a BIG thumbs down for location. And, of course, you have to pay to park in the garage that is attached to the hospital.

My dad transferred from Edwards hospital to loyola because edwards doctors were not trained enough to take on his issue. The icu staff is very attentive here. I stayed over night with him a couple days and the nurses here are wonderful. The only thing is the rooms are so old and needs to be remodeled but I guess it’s not a hotel it’s a hospital. The nurses here are so careful and caring for the patients. The resident doctors and doctors made my mom and I feel like my dad is in good hands. At Edwards it was like scary because no one could do anything for him. They wouldn’t even do a biopsy on him.

Dr. Green gave me excellent care during my visit. I have been to several Dr. s for this idsue, and he is the only one that has given me a reasonable explication and a reasonable care plan. I would definitely recommend him to anyone looking for a knowledgeable Electrophysiologist. The visit was definitely worth the hour drive.

Terrible. I would give this ER negative stars if possible. The nurse and admin who check you in were less than professional. Rude, condescending and uncaring. After waiting 8 hours unattended I left. Never go to this hospital it is the worst. I filed a complaint against them. People who need medical attention should not be treated this way.

The attention I received from this place was unreal. My appointment was a complete disaster. They NEVER called me to confirm my appointment or tell me where they were located. I ended up going to the wrong hospital and was 15 minutes late for my appointment only to be told «we made an exception and will squeeze you back on the schedule, but you will have to wait». I wouldn’t have to wait if you people told me where you were located to begin with cause I would have been ON TIME! After waiting for 15 minutes I was called up to the desk only to be told that the nurse went to lunch and I would have to wait longer now! I basically told them a few nice swear words and walked out of the place.
I called my doctor who referred me to this specialist and told her to find me a new doctor.
My advice… stay away from this place unless you like being treated like dirt instead of a human being!

12 hours in the ER for a sprained wrist. I really thought my husband was going to kill someone. No one tried to give him anything to relieve his pain a Awful

I would just simply stay away from here unless you have something very basic going on.

Loyola’s BILLING IS A DISASTER!!! They’re staff is very RUDE and LAZY! And their billing charges are outrageous. Every time I have received a bill from Loyola I always find discrepancies in each bill and I have to contact them to get it resolved. There is a ridiculous wait time on hold and then when you finally speak to someone, they don’t want to do their job. Instead they try to battle back and forth with you, and make things more difficult for you. They say they will call you back and they NEVER CALL BACK.
I paid a bill in full early this year and Now I seen online they are billing me on the same account again for the same exact amount that was already paid by my insurance last year! I contacted them and of course the representative was rude and didn’t have a clue what she was talking about, kept putting me on hold and instead of thoroughly looking into my account, my payment history, and get the issue resolved she told me she would have to call me back later. I told her I can hold on the line and she said No she has other calls. (Such an unacceptable response to give to a customer!!) When I asked to speak to a manager she said the manager was gone for the day. I called my insurance about this and am filing a complaint and reporting to be investigated as well. I believe that the billing department there is doing some coding on purpose to get more money out from the patients and insurance.
It is clear they do not care to do their job and to help you out when there is an issue brought to their attention about a billing error that they made ! All they are good at is telling the customer that they are wrong and you owe. They will be seeing me in person if they don’t fix the problem.

This review is for the appointment making process. Last Saturday, I broke out in hives, head to toe. I called my primary care site to make an appointment. Unbeknownst to me, I had been transferred to some central scheduling place. I was miserable and really wanted to see my personal doctor. The girls answering the phones (I had to call several times because I got cut off) were unsympathetic and unbending. They just kept repeating that my doctor was booked and there was nothing they could do for me. I felt that if I had been able to talk to the clerks in Hickory Hills, I might have been seen. I hate this new system, and it definitely does not «treat my human spirit.»

Don’t doubt the clinical care you get here, and please don’t mind the wait time, greetings, wall color, ease of valet etc. till the time the work gets done because at the end its the health that matters, that of yours and also of the other person whom the physician or the staff was attending to while you waited in the waiting hall.
The problem is, your encounter with Loyola is not just limited to people whom you see around you. It also includes many people working in the background who has such a significant impact on your experience that deters you from stepping into this system ever again (now if you are sick sick then everything else becomes secondary and Loyola stands out as an excellent hospital) and yes I am talking about scheduling, billing, electronic system etc.
I can not tell you how many times the first paper bill I received from this hospital had the title «your bills is seriously delinquent and is eligible for referral to an outside collection agency», and that is when the bill amount if of the order of $ 20 – 50.
Don’t be surprised if you get a bill for services provided more than 6 months ago. And your best bet at that time is to just pay it off (if the amount is not that significant) since the time you might spend on the phone for clarification may not worth it.
And then when you talk about how much do the administration really care: the total number of responses (zero) by Loyola to all the negative comments on this forum is a clear reflection of that. And in this current era of Information Technology, if a hospital doesn’t have a dedicated social network team, they are already lagging behind.
Again, if you need an urgent/​emergent care, Loyola offers you excellent care. Be a prepared customer, that’s my advice.

ICU room temperature 62, patients will survive surgery or treatment but will not survive room temperature of 62, I was fighting with all staff there and it took them 3 hours to find another room to transfer the patient.
By the way, this ICU is recently renovated.
Bad attitude, they think they are Mayo Clinic or may be better. They have excellent physicians but hospital itself is garbage.
They are lucky that the lowest rate Unilocal has is one star otherwise they will get none from me.
Take my advice, I am physician and will never go to Loyola, if you go there because of good physician, check where else that physician also practice and go to descent community hospital (most physicians have privileges in multiple hospitals).

OMG! This is the 3^rd time I had to wait hours, I mean more than 4 hours in the ER. Unfortunately, I’ve sat in more than a few ER’s with family. This place is worse than Stroger!!! it’s after 9 & this guy next to me has been here since 2 pm!!! Really!!! Shame shame!
I had to call my relatives specialist who told me to rush her to the ER. Yes, I called his service at 9 pm. Success, ten minutes later we were in the back being serviced.
An administrator or head of dept. visited my relative and apologized and gave her their business card if she ever has this issue again.
Someone please donate $$$ for a new, efficient, state of the art ER! SMH, this should not be an issue at Loyola, it’s a teaching hospital with a good reputation.

Ok, now we have a billing department that not only doesn’t return calls, but turns over a PAID bill to collections. If you returned the call, maybe you could have researched the matter and determined that it was, in fact paid, before we even exited the building.