Sonic

The worst ever. food cold.bad customer service. sat at the drive threw window for 10 min. thinking my food was going to be hot. NOPE!!! ICE COLD SMH. NEVER GO THERE AGAIN.

By far the SLOWEST fast food restaurant in the world! The workers here must be special. They get the orders wrong most of the time! I once ordered a hamburger and was told they only sell cheeseburgers without cheese! I asked «what’s a cheeseburger without cheese called?» Her reply… a hamburger! I once ordered a breakfast sandwich with egg and bacon and got a bacon double cheeseburger! The manager said…“at least we got the bacon right!” Everyone should be fired and start fresh.

This place just plain sucks. I’ve been to many Sonic establishments across the states, and this one is the worst. It typically takes anywhere from 10 – 15 minutes to place an order, and another 15 – 20 to get it. Seems understaffed, and employees are inexperienced. I encourage others with this experience to write a review on Sonic’s website, so they look into these issues.

Ordered at 11:39, food finally arrived at 12:95. Not a good choice if you only have half an hour for lunch.
There is no amount of friendly and helpful that can make up for a tragedy like this kitchen.
Don’t bother with the «croissant» dog, it’s just some butter flavoring in a regular bun.
Overall, a disappointing experience.

The absolute worst costumer service that can possibly exist! My wife and I have been to the Mayfield Heights Sonic a total of approximately 7 – 8 times, scattered over a span exceeding a year since moving from New Mexico, and every time the service has been beyond substandard!
We were regular customers at the Albuquerque area Sonic restaurants and we never really had issues with service until moving to the Heights area. Every single time the service at the Mayfield Heights Sonic has been painfully slow, poorly prepared food and have messed/​mixed up on the order without fail! We have been thoroughly perplexed on how they can mess up even the simplest order. We tried to give them the benefit of the doubt with respect to maybe they employed new staff or management and thought surely they have to get better, but on the final trip have concluded that they are just God awful in every aspect and there is no hope!
The last time I was there to get a duplicate order prepared for free due to the fact they had messed up the order on the previous day and they promptly messed up that order as well! On that final trip I noticed safety violations, employees stepping over things scattered about on the floor and just complete disorganization. I had directed the manager on duty to have the district manager contact me since the restaurant manager refused to provide me the number, but not surprisingly, I haven’t heard back. To us this place ceases to exist. I would stay away if one values good customer service and sanity.

This is the slowest fast food restaurant I have ever gone to. We waited over half an hour for our food until we asked for the manger who said he did not know the regional managers number «off the top of his head». The cash register is run by a half deaf, extremely slow paced worker named Brian. I watched him take 5 minutes to ring up somebody’s order. I also watched three people return meal because their order was wrong. You’d be better off going down the street to Applebee’s at this pace. Don’t go here, especially if you see Brian at the register.

This is first sit down sonic I have been to. It is okay. The service on the inside is more of a take your order and move on kind of thing. I think I prefer the drive in.
Food is still Sonicgood.

This place is awesome! they have so many choices of slushies and milkshakes it is hard to choose just 1. If you go during happy hour which is 2 – 4 they are half price. They have a decent size menu with different options and sides to choose from but the price is right, but you have to try a little of everything so it adds up, but so worth it. They have the best chili cheese tots all gooey and just the right amount of spice. They have a new hot dog called the lil doggie (so cute) which is a small hot dog with cheese chili and jalapenos on it and boy does it have a kick. They have great hamburgers and chicken sandwiches as well! When ever I get to a sonic I have to get all my favorites and more! the service was great very friendly and speedy delivery to your car. Ian did a great job making sure we had everything that we needed.

I had never been to a sonic and was looking for something quick to eat… We pulled into one of the one of the drive up menus and ordered. The ordering process was pretty painless and we sat and waited for them to come bring our order/​take our money. That part was a little confusing as they «buzzed» the car but said nothing. Our food was delivered and boy am i glad my sister wanted to stop here! I got the cheese steak and fries and there are no complaints from this girl! My only complaint at all is i highly dislike when places use ice chips. its a personal preference of mine so i cant say much, just that cubes are a lot better.

I like this place. So many choices on the Slush and Milkshakes menu. Have never had the same thing twice.
The servers are always friendly and work very hard for you!
Wish there was a way to tip the servers without needing cash.
Happy Hour Drink prices are the Best!

Having been exposed to the commercials on infinite loop, my son and I were anxious to give Sonic a try when we were home for a visit this week (we don’t have one in Manhattan). Service was patient and friendly, food was decent by fast food standards (chili dogs were comparable to Coney Island), and was ready quickly, and the Coconut Crème milkshake was the absolute bomb! We dined in, since it was our first time and we didn’t know the menu, but we’ll definitly be back and next time we’ll give the drive-​in a go.

A lot of bad reviews for this place, so I was cautious coming here for lunch. At the very least, my experience was not as bad as others on here.
Only one mistake in our order, a burger served with all toppings instead of plain as ordered. Once it was brought to their attention, they quickly replaced it with another one.
Food was decent enough for fast food, and was served in an appropriate amount of time.

Awful. Wife wanted to eat here so I stopped. I asked for chicken sandwich with no tomatoes and it came with tomatoes. Asked for unsweetened tea and it came out sweet. Went inside they refilled it but it was still sweet. They did this three times before I said forget it give me dr pepper. Then the rest of that night I was on the toilet with food poisoning.

12 minute wait for a corn dog and a rendition of the english language I am unfamiliar with. Im sure the rats even stay clear of this place.

First time I ate at a Sonic was in Florida back in 2010 during a roadtrip I took with a friend. It was love at first bite as I love burgers and onion rings. And the cherry limeade though??? Omg, I was infatuated. So infatuated, that I must have ate there a total of 4 times during our 10 day stay.
Back in Cleveland, I was distraught to find out that the closest Sonic was located near Kent. *cries* A year or so later, I found myself in the Kent area and stopped by. Hmm, I thought, it wasn’t as «omg marry me now you beautiful, delicious food» as it was in FL but still pretty good. I was satisfied but not overjoyed.
Fast forward a year, I see a sign on Mayfield boasting, «Sonic Coming Soon.» I almost jumped the curb. When it opened, I waited a month because it was always packed — a good sign, or so I though. I ordered a bacon burger, onion rings and a Rt. 44 cherry limeade.
Welp, the burger was DISGUSTING. The bacon was undercooked, my bottom bun had CAKED on flour, just yuck. My onion rings were mushy and gross. I threw away most of the food (and my money) away. A far cry from my 2010 visits in FL. The only thing that was tasty was the cherry limeade.
I will never eat at this Sonic, or any Sonic location in OH for that matter, again. The only business they will receive from me is on a hot day in the summer for their limeade.
They seriously should just sell limeades.

By far the worst place I have ever eaten. It took forever to get our food once we were finally able to order. They got our order wrong (I ordered a footling hotdog with no bun (I an allergic to gluten) and it came out with a bun). when we intercomed them about the hotdog they said it will just be a minute longer. 10 minutes later the hotdog came out (not a footlong). We tried calling to the car hop and she ignored us. So we left.
Btw it was the worst hot dog ever. Tater tots were soggy and cold. Simply terrible. I won’t go back ever agin. Don’t waste your time of money

One star is being generous! DISGUSTING is the most accurate description of our meal. The cheeseburger was a gooey, gloppy mess — a tasteless beef (??) patty drowning in a sickly yellow-​green sauce. The fact that it was delivered at room temperature didn’t help matters any.
The Asiago Chicken Club sandwich — also served at room temperature, yugh! — didn’t taste bad, because it had no flavor at all! The onion rings looked appealing but had a distinct «off» taste, perhaps due to frying in old oil that was overdue for a change. With eyes closed, you would never guess you were eating an onion.
Chocolate milk shake was cloyingly sweet and covered with a mound of white stuff that had the taste and texture of silicon bathtub caulk. The large size was indeed large, but after a few spoonfuls, the rest went into the garbage. Too bad!
Carhop service was a novelty, but not very good unfortunately. We didn’t get ketchup or napkins with our food; ketchup was eventually provided but no napkins (until we were mostly done eating — or NOT eating, actually).
We were excited to try Sonic because of its reputation for good burgers, but this will be our one and only visit to a distinctly sub-​par eatery. Any place that makes McDonalds look good by comparison is not worth returning to!

Sonic is Sonic. I grew up without one and lived my whole life until age 19 without one. I’m alive, I’m well, and I’m pretty sure I still see it as another fast food chain and nothing too entirely special. Call me crazy, I’m just not freaking out about it.
I’ve only ever had food from Sonic once and that wasn’t here, so I can’t include that in my review. What I can say is that our service was pretty standard. Nothing horrible and nothing spectacular. Our slushies were great, too. Well, I can only speak for mine. The boyfriend was doped up from getting his wisdom teeth out, so everything was great to him.
Overall, no complaints and while I’m not excited beyond belief for this addition to the exciting Mayfield Road, I am pretty ok with it. Maybe I’ll soon be as enthusiastic as everyone else seems to be!

3.5 stars.
Fast food breakfast all day! Need I say more. The 1 $ breakfast burrito and 1 $ tater tot were served hot and fresh! The wait was a little long but it was pretty good for fast food. It took about 15 minutes. The place was packed. Me thinky this is a pretty good place!
When I looked at the prices for a burger it seemed a little cheaper than five guys. I need to try a burger one day!

I don’t think I can give Sonic five stars anyway, but this one needs to get its sea legs a bit before I return. Waited an extra long time in the drive-​thru, both before and after ordering (despite there being two ordering «portals’). I could see that the work area near the cashier was a hot mess. I could overhear the employees shouting to each other through the drive-​thru speaker (not in an argumentative way, but rather, in a frantic, «Oh shit, we just opened yesterday and we don’t know what the eff we’re doing yet» kind of way).
Nevertheless, the tots were hot and the frozen cherry limeade made my teeth hurt, so everything was as it should be in that regard. Plus, the guy brought the stuff to my car window when he saw that I was waiting a long time behind somebody.
I am glad this Sonic opened on Mayfield, and maybe in a couple of weeks it’ll become the well-​oiled machine I’ve come to expect.