Quest Restoration

Will NEVER hire Quest again. Jeff the «project manager» took the job of getting water out of my basement when in fact, they didn’t have enough pumps available. He promised that he would be able to salvage my new carpet and when they failed. Jeff refused his crew to remove it days later after mold and mildew smell started in. My insurance agent said the carpet was unsalvagable and to remove it. QUEST refused to do so and when confronted how inadequate of a job they did, Quest notified their lawyers to harasse me for full payment of 6,500.00! In the lawyers letter, Jeff made false statements. When I contacted the lawyer to speak with the owners of Quest, they refused to listen to me the customer and demanded payment. I felt bullied and belittled since I am a female by Jeff after he laughed in my face and smirked how wrong he thought I was. When I asked a male neighbor to explain to Jeff how my basement smelled because of the moldy carpet and he could see wet spots where heavy furniture was, Jeff knew he was wrong and left telling the other worker to pull fans out of my basement that they were done! My basement read out at 70 percent humidity STILL after several weeks. At one point, I was promised the smell would go away after shampooing the carpet. I said I didn’t think so but allowed them to «try» and stating if it still smelled, I needed it out due to health risk to my asthmatic 3 yr old. QUEST did not care or listen to my request leaving me pull out 1200 square foot carpeting that was a year old by myself and I had to hire someone else to dispose of it. Yet, they demand full price! I NEVER even had my plumbing friend bill them for the use of his trash pump and for him losing customer business that evening after we asked several times if they could find more pumps so he could go pump other clients basements, but QUEST couldn’t get any more pumps since they took on too many jobs that evening. My plumbing friend lost business and money that night because of Quest lack of service. Shame on the owners for not wanting to hear the truth and are so creed that in the end, they want money not a customer to feel heard and satisfied. They demanded 1000.00 that night and in my distress I never listened to my gut when it said this doesn’t feel right. I have had four basement floodings and not once had I had a restoration company ask for money before they would help. Big clue!