Synergy Salon

I can honestly say that this was THE WORST experience I have ever had in salon. I asked for Synergy to just brighten my ends a little more (they were already blonde) and trusted them to take care of me because I knew my hair was damaged, but still in overall good condition. The owner assured me that everything was going to be ok and that my hair could handle it. I showed her a picture (which she barely looked at) and she kept saying it will fine, don’t worry. I should have realized that she was not listening to me because she was rushing me the entire time, pushing a ton of products, and there was NO ONE in the shop other than me at prime business hours. She slapped bleach on my ends and I sat for just 15 minutes, which tells me she majorly over processed my hair. After she washed out the color, I looked in the mirror in horror that my hair was completely fried (coming out in gobs) and also orange! When I expressed my concern to the owner, she assured me that I just needed to blow dry my hair and even blow dried a piece for me to make me feel better (a blow dry isn’t even included, even with their outrageous pricing). I was in shock about the whole situation and just left, but when I got home and blow dried my whole head– my hair was still falling out and my color was uneven, brassy, and just plain awful. I called the owner the next morning to get a refund or for her to fix it and she refused the refund saying that because she blow dried the section of hair before I left to «prove» it wasn’t damaged and I agreed for her to do this, that she would not refund my money. She FINALLY offered for me to come back in for a conditioning treatment, but to put a toner on my hair to get out the orange would cost me more $$. I am not trying to blackmail, but this experience was literally one of my worst nightmares.
I went to another salon in desperation and the stylist was in shock that a «professional» could do what the owner of Synergy did to my hair. I had to do several deep conditioning treatments and cut off inches. So sad that a place like this is still in business. They literally ruined my hair and I will never get the hair I lost or my money back.

I came here for a hair style for a wedding today and I loved how quickly and efficiently they got it done! Appointment at 9:15 done by 10:00 am.
There were two ladies drying and curling my hair. (Owner and helper)
I have thick hair and they managed well, I love my wedding hair style-​Romantic loose curls!
So nice and relaxing getting my hair washed and massaged before the styling part.
I will be back for another special occasion. :-)

Friendly people but unskilled. I stopped going after my 2^nd cut. Expensive as well.
The worst part for me though was trying to get removed from their mailing list. I’ve unsubscribed several times but the mail just keeps coming. I even asked the owner to remove me twice but still nothing.
Trust me, avoid this salon.

I decided to try Synergy salon for a shellac manicure. I’ve been going to a nail salon regularly and decided I wanted to try a hair salon for my nails since normally they’re nicer and take their time. I made an appointment for 4:15. I got there on time. She finally took me back to get my nails done at 4:45. I almost left, but stayed hoping it’d be worth it. At 4:45, the owner of the salon asked me to pick a color. The options: hot pink, bright red, brown, bright purple, or white. That’s it. I almost laughed… but I stayed.
Long story short, after an hour and a half, I had a shellac manicure. No cuticles trimmed. The shellac looked as it I had done it myself-​all over my nail beds, ending at differing length on my nail. I was all over my finger. There were grooves on my nail from different thicknesses.
I got my nails done on Saturday. Today is Wednesday and they’ve all peeled off. The point of shellac is for them to last 2 weeks. This manicure lasted half of a week and costed $ 15 more than I normally pay. I wish I’d taken pictures before they peeled off, but I will definitely call and try to get a refund.
Don’t go here for your nails unless it’s an absolute emergency. If you want the name of a good nail salon in Matthews, message me and I’ll give it to you. I never should have left… because going to this place was a mistake.

It was an AWFUL experience! My «strawberry blonde» hair color request turned into DARK BROWN. I was told it would wash out and lighten over the next week which it did not do. The perm I got in the meantime was so horrendously bad that I was actually laughed at by the kids in my classroom where I teach. It was nothing but a frizzy Afro although I asked only for some waves to give my long hair some movement because the weight was pulling my curls down. I went back after the week she told me to wait because it would relax (and didn’t) and I demanded she fix it. A few hours later I had a dark brown crimped hairstyle where my blonde curls were.
She was rude, didn’t listen at all and was very expensive. The color and perm were more than $ 300. She gave me a gift card to give to a friend for $ 50 off a perm but nothing for ME! Terrible, terrible. Stay far away!

I was very pleased with my cut and color at Synergy Salon. I had a thorough consultation where I had the chance to look through the color swatch book and also get suggestions. I rarely get a haircut where I don’t feel I have to go straight home and re-​fix it. The cut and style were really great, and the head and hand massage felt wonderful! I’ll definitely go back!

Walked in for a last minute highlight… The writing was on the wall that this would be a bad experience, given that they could fit me in immediately since NO ONE else was there.
Quy turned my hair bright orange, and when I asked for a refund, or a least a discount, she told me I could have a $ 25 credit toward my next appointment. I’m shocked this place is still in business.

I liked my hair cut but my hair color came out too dark. The appointment also took 3 hrs! they washed my hair for what seemed to be a very long time and slipped in a head and hand massage that cost extra that i did not ask for. I have a personal space issue so for me this was uncomfortable. I was the only customer there the whole time and she would switch with another hair stylist there occasionally. The appt turned out to be very expensive. I would go somewhere else next time because they seemed too eager to sell me products and seemed surprised that i tipped them well. I just happen to be a good tipper and i did like the cut… but thats it. 3 hrs is too long! also, i think i saw a dead roach in a corner. it was not clean. there were pieces of hair everywhere. for a place with no customers you would think it would be clean.