Lowe’s

I was on the phone for 50 minutes with Lowes customer service to order a washer. I wanted to use my Lowes credit card (which I physically didn’t have in my possession, but didn’t want to report it lost). When it came to wrapping up my order, they couldn’t follow through with the transaction because the sales and credit card departments are separate from eachother. The rep gave me a «quote» number to bring into the store and swore that the Lowe’s store would be able to pull up the information.
I get to the store and I wait 20 minutes for even the appliance associate to acknowledge me. He’s helping a customer who is just browsing. I call the store while I’m inside the store to see if the front end can help me with my order. The tall, older white female in the returns department prints out my temporary credit card, but gives me dirty looks and is unable to pull up my order from her computer. She sends me back to appliances and the associate is now helping another couple who wants to furnish their new freakin’ house!!! He tells me he’ll be with me in a minute, which turns into 30+ minutes. If it weren’t for the other associate who just pulls the items from the back, we would’ve waited there longer. He was the only one with any common sense. He calls the manager to help us, who did her best to get our order put into the system. That took about 10 minutes. When we get to the check out, the elderly female rings everything up until she assumes I want the 5% discount instead of the 6 months 0% apr. SHE DIDN’T EVEN ASK ME WHAT I WANTED!!! This simple, stupid mistake, cost me another 30 minutes in the store when I was already heated from walking in there in the first place. She makes me go back to customer service with the horrible attitude female and another female helps me. She calls customer service to see if they can switch the promotion, but they won’t do it. Then they call the same manager to process the order again.
*Side note — They failed to tell me about the rebate program for the washer, also. Thank goodness I researched it online before I came into the store!
I have never met a bunch of incompetent stooges in one setting. I have worked at large corporations doing what they do, and I could not believe the amount of lack of urgency and laziness among these people. The one helpful employee told us that there were 10 people that quit because of the new computer system and how it has been causing glitches with inventory, etc.
I would rather drive out further to avoid this fiasco again.

The guys in the red vests in gardening were jerks. The first guy simply said «I don’t work here». The second guy yelled from across the way «What do ya want!» When I told him I need a post cut he (I had to yell, because he obviously had NO intention of coming over to help), he yelled back «We don’t do that!» It’s supposed to be a HARDWARE STORE! Again he yelled We don’t do that! And gave me a sneer.
Poor customer service. Go elsewhere.

Did an online order with the pick up in store option. It was probably with 15 minutes of placing my order that I was emailed and notified that my order was ready to be picked up. When I got there I headed over to the service desk. The desk was busy, probably 3 or 4 people in line and only one woman working at a register and another doing something else behind the desk who eventually opened a second register/​window to help with the line.
When it was finally my turn, I walked up the woman started looking up my order and in the middle of it all got sidetracked at least 2 or 3 times with a question or answering the phone. This is a huge pet peeve of mine. If it is my turn, that person on the phone should still technically be AFTER me in line if the phone rings after I’m already at the desk. Finish my transaction and then deal with the customer on the phone or answering other associates’ questions.
I was a fan of the ordering online and picking up the store — but they certainly could do better to streamline the process of picking it up once you get to the store. I could see certain days when the service desk is busy that it would be quicker to just find the item in the store and check out than the time it could take you to wait.

Not only is this location convenient for folks living in Matthews, but the staff is worth coming back for. The store is kept clean and organized and 9 times out of 10 the staff is around and willing and able to help. Whether you’re coming in to find something you have no idea about or just need a second opinion, the employees will walk you through what you need to know.
We’ve most recently frequented the paint section as we’ve been preparing a nursery. Each time we went in, whether it was to find swatches, ask basic questions like whether we really needed primer, or get an estimate on how much paint we need for the nom-​accent walls, the folks at the paint desk were patient and were able to answer all of our questions so that we would understand them so that we understood what we were doing.
The staff alone makes Lowes better than other hardware stores, in my opinion.

This place is dangerous as a home owner. You go in for one thing… and $ 300 later… you have lots of impulse buys if you arent careful.
Store is always clean and well stocked. The employees ask me at least once a visit if they can help me… and they usually can. I find it nice that almost every employee can tell you which aisle the item is on. They must be required to memorize these things and pass a quiz or something.
My largest purchase from Lowes were Pella Windows for my entire house. I LOVE MY ENERGY EFFICIENT WINDOWS! Lowes offers installation… but i installed them myself and saved thousands.
I love the home and garden center… i usually get most of my spring/​summer foliage from Lowes. They have a wide variety of plants, evergreens, pots, soil, mulch, gardening tools. etc.
They have a no-​fuss return policy as long as you have your receipt. The largest item i returned was a lawnmower. I bought one as a replacement for the one i had. .and when i used it. I Hated it. I tried something different than what i normally used. I took it back and it still had a little gas in it. They refunded my money with no questions asked and no pressure to buy a different mower.
All in all, I LOVE LOWES … almost too much.

Sucks, Sucks, and Sucks some more!
My son and his wife purchased an expensive dishwasher from the Matthews
Lowes. Dishwasher has not been properly installed and leaks. Lowes store manager was contacted and said ‘want do you want me to do’? Obviously, Loews only wants to sell stuff and doesn’t give a darn once they sell it to you! CAVEAT EMPTOR…
especially at the Matthews Lowes store.

I come here often for my random home improvement needs. I never need any special services (installation, etc.), so I can’t speak about those. I rarely ask employees for assistance, so I can’t speak to their helpfulness. However, the store is clean and well-​organized, the employees are friendly, and it is easy to find what I’m looking for.

Just left Lowes and had a horrible customer service experience. The CS answered one of several questions I had and walked away. After hitting the «help» Byron twice and waiting for another 15 I bought none of the materials I need for the project. I’ll hit up the local hardware company tomorrow. That level of service is unacceptable.

We had a fence installed. It was supposed to follow the property lines. It is 6 feet from the property line in places and tapers in at the back in a very odd shape. Now I have to drag lawn equipment outside the fence to maintain that area as well. Company is useless at dealing with customer complaints. The installer was very quick to tell me that he does not work for Lowes. I made multiple complaints and had to constantly call to follow up. Many calls later and I was told Lowes feels my fence is fine and they will not fix it. Now I hate my yard and can’t enjoy it. Worst waste of money ever. I will never rs hop at Lowes again or recommend them to anyone. When we renovate next year I won’t buy as much as a nail from this awful company.

It’s Lowe’s — what do you expect?
Service has been decent, but sometimes I get opinions from their «experts» I know are inaccurate, which is a bit discouraging. In fact, I was sold a lawnmower that the sales guy said «buy this one if you want a rear wheel drive… blah blah» — so I did, that’s what I wanted, a rear-​wheel drive mower.
Get ‘er home? it’s front wheel drive. I gave it the olé’ college try, but my lawn has hills, and front wheel drive mowers just don’t cut it on the hills.
So redeemingly enough (redeemingly — I don’t think that’s a word, but I digress) I took it back after 3 or 4 mows. It’s a dirty, used mower, and they took it back, no questions asked. Full refund, so I could go back there, and do what I should have done in the first place. Read the dang descriptions on the mowers instead of listening to the sales guy!

Everyone there is so helpful and my trip there both times were super quick. Great store and great customer service.

I had no idea Lowes had a clearance isle. Did YOU? I bought my new Samsung French-​door fridge from there AND my new Bosch convection microwave oven! OVER HALF PRICE is what they were on clearance for-​both returns and in outstanding working order AND still under a FULL Warranty. And the best part? We got extra discounts because we asked! All you have to do is ask! I was completely floored by how helpful and friendly everyone was that we dealt with. And we bought those 2 appliances on 2 separate occasions, therefore had different folks helping us. They were GREAT! Thanks to Karen, especially-​for the sweet deal on the fridge! Love lowes!

I’ve gone to this store for my home-​improvement needs and some paint. The store is always clean and pretty organized (similarly to their competition across the way). This is a pretty busy location and it is set back some in the shopping center. You can easily spot it off of Independence, but getting there is another story. Sycamore Commons shares an intersection with the Independence/​HWY51 ramp so sometimes the intersection can be a pain in the butt. And once you get in theres a couple of 4-​way stop intersections in the parking lot that shows NC drivers in-​ability to negotiate intersections that don’t have traffic lights.
I digress… the people that work here are pretty friendly and I haven’t really had a bad experience with Lowes yet. I’m still a fan of their «Lowes…T» price adds where various objects form a «T» over the Lowes sign. I’m just geeky like that.

I need to update this review. But it’s really almost an entirely new review, because this update isn’t about the store. It’s about the bathroom. You read that right. The bathroom.
At the risk of providing too much information (yes, in the day of Twitter, I am providing too much information), I decided to use the bathroom at Lowe’s the other day.
I don’t often use the bathroom in stores.
Scratch that. I don’t think that I ever use the bathroom in stores. What I meant to say is that I rarely use stores bathrooms while I’m shopping. Hopefully that conveys the thought a bit better.
But there are times when you have to go, and when you have to go, you have to go. So I did. I was a bit surprised to find that the facilities at Lowe’s — at least this Lowe’s — are impressive. There are half a dozen stalls (all automatic), as well as an automatic sink, which actually supplies warm water. Very nice indeed.
At least as impressive (if not more so) was the fact that the toilet paper was a nice, two-​ply variety, rather than the slick, one-​ply variant that you find at so many public toilets. Another nice surprise.
What was equally interesting was that the place was busy. I mean slammed. In my quick trip to the loo (I always wanted to say loo), there had to be a dozen others that also used the place. No wonder they need such a large one.
The only real downside was that the position of the toilet paper dispenser was such that it almost knocked your shoulder out of joint when you sat down. Very uncomfortable. Maybe they don’t want you to enjoy it too much.