Hhgregg Appliances

No Stars! I COULD NOT
GET THE OPTION TO ACCEPT NO STARS!
I think it locked up on me! I would like to express a warning to all customers that may be going to HHgregg Company at the Matthews, NC location only to purchase items this year. I had my and First and Last dealings with this company today and it was in person here at the Matthews, NC Store. I went in to purchase a major electronic that I had placed on hold yesterday by telephone. When dealing with one of the store clerks (Kyle) and the general manager, Carson, I must tell you I was completely taken aback by their lack of professionalism, honesty, and what I would consider similar to a bait and switch routine that was done to me personally. I will be contacting the management over this particular store tomorrow by telephone and making a formal complaint. The experience I encountered I would not wish on my worst enemy. I actually have no enemies thankfully. As a customer I have never experienced such deplorable actions. This is an attempt to spare others from such hardship. This particular store and a couple of the employees simply should be fired! Today is Thanksgiving Day and I have a newfound thankfulness for the many people out in the world today doing sales and trying to do a good job and succeeding at it. I stand behind everything I’m saying and I stake my reputation on it. I choose to believe that upper management will not agree with the actions of their employees that I witnessed today. Best of luck to the huge numbers of people that will be back out tomorrow on Black Friday.

As far as appliances go, avoid at all costs. Placed a large order, they mis-​ordered one item, shipped another one broken, and forgot a third item. Terrible communication between store, delivery people, installers, etc.

Disappointed. Ordered a tv stand and dining room table. Salesman told me delivery included installation (verified with my mom who was with me). When they came to deliver they told me they would only install the dining room table. I called the store at 10:00 AM today and they told me they would contact me in 15 minutes. It’s now 11:41 AM and I have to yet to hear from store. I refused delivery of tv stand, we’ll wait and see if my HH Gregg charge gets credited. I wrote refused on the delivery ticket.

BUYER BEWARE!!! HHGREGG operates with lies and con artists. Once they have your money, they don’t give a rip about customer service. Don’t plan a delivery date 3 weeks out so everything works, they will find a way to screw it up. Split tickets, treated like a crook, lies about delivery times. Don’t go to the Matthews, North Carolina Store. Store manager Jeremy thinks that giving you a gift certificate to his screwed up store so you can buy more crap from them is going to make everything ok. O, and to get the gift certificate, he can’t mail he wants you back in his store… wow thanks Jeremy… Salesman Wade Livingstone is nothing but a liar, promising the world, smooth talking, get your money then screw you attitude. I am tired of hearing it wasn’t written down so I wasn’t flagged… It is written down you idiots now! BUYER BEWARE of HHGREGG!!!

Repeat customer! I always use Hhgregg for all of my appliance purchases. I have their credit card and they give 5% off and 24 months no interest typically. Staff is always helpful! Always research what your shopping for before buying, kind of a no brainier I’m afraid. People complaining about buying a cheap appliance and it braking, just get what they deserve.

I bought a Coby television from them on Black Friday last year. It turned out to be Chinese crap that overheated and caused fires. The model was recalled, but the company went out of business. H.H. Gregg made a big p.r. deal about how they were going to stand by their customers and do the right thing by giving them a store credit. After talking to corporate customer service, I drove down from New York to exchange my television for the credit. They told me it was only certain serial numbers and mine was not one of them, even though I was told different and my t.v. repeatedly over heated and stopped working after less than a year. They want the positive p.r. about doing the right thing, but don’t actually do it. They sell cheap Chinese crap and don’t stand by it, I would not make any major purchases from them, the deals at Walmart and Target are just as good and I have never had a problem returning things there!

Pretty disappointed in my experience. Currently building a house and trying to research and buy appliances. We went to hhgreg and talked to the salesman about buying an out of the box model. We explained that out house will not be ready for another 2 – 3 months an was informed that they would be more than happy to store the refrigerator until it was time to deliver. We left, discussed out options, and returned to purchase. We were ready to purchase when the store manager informed us that they would not be able to store the appliance as agreed upon an hour ago, but they would hold it and deliver in three weeks. At this point we got up and left. Unfortunately for them, when we need to furnish the bonus room, buy a washer and dryer and the 2 televisions we are planning to purchase, the Matthews hhgreg will not be on out shopping list.

I cannot believe that they will call at night to schedule next day delivery… don’t know when. One has to wait all day until 9pm to find when your appliance will be delivered next day. This is an inconvenience to a customer that he has to wait (take off from work) all day to find out when the installation will be done. Sales person was very knowledgeable, but this after sales service is lousy, I tried to call the Manager who did not know what was happening either. So disappointed after waiting for a whole week.

Work with Robert — he’s super helpful!
Great store for electronics with a lot of choices. Purchased a large screen TV, a stand, and a receiver with speakers. The TV screen turned out to be broken when we unpacked it after coming home. Took it back the next day and they replaced. it.
Service is a little slow so as long as you’re willing to live with that it’s a good experience.

When I was looking for my sound system for my TV, I did my research at another HH Gregg store and online. Rather than Trek up to Concord, I found the item was in stock at this store so I stopped in.
The store doesn’t seem to be very busy but I think it’s the location. There may have been 5 customers in the store at the time.
The salesperson didn’t really impress me but I was only there to make a purchase so the whole purchase process was ok. They even came out and loaded the box in my car.
For people closer to this store, it definitely provides an alternative to Best Buy but I don’t think I’d go out of my way again to make a purchase here. The South Blvd store is closer to me anyway.