PetSmart

I have no complaints against the efficiency of the store, but I think it is a little cramped. The aisles are too narrow. The aquariums are too small and dull! The old store had personality. You knew the workers personally and they knew you. They even knew details about your pets and anything that you discussed with them before. I knew the old guy who used to be a Marine, and the kid that looked like he was 10 years old, but what was a teenager. I knew the girl that used to have the long hair, and the lady at the counter with the glasses that always smiling, and always had something pleasant to say. The store had personality and I would shop there before even going to another Petsmart

Called and was put on hold I guess she tried to put me on hold because I got to listen to her ask every groomer if they wanted to groom my dog and heard them all say no. Then she came back and told me there are no appointment times available today but I can take my dog in tomorrow. Smh soooooo unprofessional

This PetSmart has an employee who enters stolen credit card numbers manually for fraudulent organized crime connections and probably steals your information in trade also. Employee enters credit card number to make sure it is active, and then cancels the transaction so the owner of the card does not know about the ID theft until the second LARGE transaction at a high end vendor. Orgainized crime at it’s best!

This is really nice, new facility. Everything was easy to find and everyone was very nice to our dog, but we did have a bit of a weird encounter with our sales person. At first, she seemed nice and gave our dog a treat, but then she started kind of acting like a know-​it-​all with us. She «informed» us that our dog’s harness was «on backwards.» First of all, that’s not possible. Second of all, we’ve had it and used it for more than a year. Third of all, the woman admitted that she’d never seem a Freedom Harness before, after I’d explained how it works (there are two places to hook the leash– one is at the front, and one is on the back– you can use both or either). And she claimed her ignorance was attributable to the fact that they don’t sell that kind of harness in the store. OK, then maybe you should make sure you know what you are talking about before you try to admonish customers! Then, she asked what breed our dog is and I told her what we were told at both the vet’s office and the shelter from which we got her. She was like, «Really? Because I think she’s X.» I said no, that we had no evidence to that effect but that we have been approached by owners who think she might be part Y. She actually told us no way. I mean, aren’t you there to just take our money and make sure we find what we’re looking for? We already have a licensed vet and I have had dogs all my life. I really don’t need the attitude from a cashier at PetSmart! If she thinks she’s an expert on harnesses and dog breeds, that’s nice but unless she really is, she should not be discussing those things with customers.

Asked for feeders (either rats or mice), and was summarily walked to a freezer. I explained that my snakes will only eat live, and asked if I could purchase a «fancy» rat. I was then treated to a glare and a snide attitude as the employee told me that they would not sell live animals to feed. Husband looked around for a while, and we finally left when I got sick of holes being burned into my back from this woman’s stare.