Jiffy Lube

This has been, by far, the worst Jiffy Lube that I have gone to. The very first time that I took my car in for an oil change, it was an ok experience. The second time that I took it back, I was offered a different type of oil but they insisted that I pay additional for it. I asked them to let me see my records so that I could see what oil they gave me the last time and that was when I was advised that they were not able to find me in their system. So, I didn’t have time to argue and needed to pay and leave due to an engagement that I was running late for. Once I pulled off, I realized that they had not placed the new sticker in my window. I call back to the shop and was advised that they could meet me somewhere to give me the sticker. Really? I advised that I would come back and get it later that week.
So, a friend of mine was in town and I took her to the Jiffy Lube store in Lansing. When I tell you that their service was amazing (and this was the original location that I would go to). They vacuumed her car out, gave a minor wash to her windows and everything. I was very bothered because the two visits to the store in Matteson, my car wasn’t vacuumed nor my windows wiped down. I asked one of the techs is that something that should be done at every store and his response to me was yes. Now, it is time to go and get some answers.
That next week, I took a trip back over to the Matteson location to get my window sticker and there were 3 men, sitting. I addressed one of the men and told him what my issues were. He provided me with the sticker and I found it odd that he was able to find me in the system then. Also, I asked him are the floors being vacuumed and windows being wiped down part of the service? He advised that it indeed is included. I then stated that the last two trips that I had been there, this wasn’t done for my car. His response to me is that they would make sure to take care of it on my next visit. How can you take care of something on the next visit, if I already paid for it? TWICE!
I wasn’t happy with the service or answers provided so I reached out to corporate and made a complaint. The young lady that I spoke with completed my complaint and advised that she would be sending it over to one of the managers in that area. Needless to say, it has been almost 3 months and I STILL have not heard anything. NEVER AGAIN!!!

Jason and Seth were outstanding! They helped me choose the proper oil for my vehicle taking into consideration that price was extremely important to me. They explained why and helped me to understand the need for any necessary changes. As a single female getting an oil change or having car maintenance done in general can be occasionally overwhelming. (I don’t like to deal with car maintenance AT ALL) but I felt safe and understood at this location. I will definitely be back and on time!
Thanks guys!

What did I walk into? There were 6 guys standing around. I was the only customer. One of the employees had his car in the garage with the hood up. One of them starts on my car. 2 minutes later he just walks away? Then somebody else sticks their head under the hood and figures it’s not his problem. 5 minutes later somebody else comes by and starts working on it. Until his phone rings and he just stands there talking and looking out the door. Then the first guy came back and yelled for the one in the basement. He was there for no more than a minute before someone comes out and tells him his old lady is on her way and is pissed. Great! She arrives right on time for everybody to go outside and listen to the bitch fest. I am stand there with my mouth open in disbelief? This cannot be happening to me. But wait. It’s not over yet. Someone that I have never seen before starts pumping oil into my car and he is on his phone telling whoever is on the line, what’s going on at the shop. I don’t know what to say. I’m sure I am not telling the whole story because so much was going on. I couldn’t give it zero stars. Otherwise I would have.