Nassau South Walk-In Medical Urgent Care

STAY AWAY! The place is open till 11PM. Brought my son in sometime after 9PM for a 10 minute visit. After paying almost $ 200 out of pocket now they are billing a $ 150.00 fee for «after hours care». Naturally the insurance does not pay and we were NOT told about this! To add insult to injury they are threatening to turn it over to collections if they don’t get paid immediately. This should tell you something about their thought process when you walk in there!

My 3 year old son fractured his wrist so we took him to Nassau South Urgent care. Amazing service only had to wait 2 – 3 mins the facilities are clean, the staff is friendly and helpful. They did an in –house x-​ray & was looked over carefully by the doctor.
…Beats going to the ER. The doctor was extremely professional, friendly and fast. I couldn’t write a higher recommendation.
Had a great evperience

I brought my 2yr old son in with a small gash on his far head. We were the first people in the door, however we were the 3^rd person brought into a room (only after my husband complained). I overheard the nurse say «room 1 is first then room 2». We were in room 2. Once a «Provider» (as they call them — meaning probably NOT a dr) came in, she looked at his wound and said it was a clean gash and probably heal on its own. I asked her «do I put a bandaid on it with some neosporin?» She replied «well you can». Then said «I’ll be right back». When she came back, she told me she was going to put steri-​strips on the wound. Which I was fine with. HOWEVER, she did not clean the wound before putting the steri-​strips on. Isn’t that the first rule of wound care??? I was livid! I called up and spoke to the office manager Susan who works out of the Oceanside office. She assured me my son was the first person to be sean by a «Provider» regardless of what I overheard. As I’m trying to explain to her my experience, she did nothing but placate me by saying «I understand and your concerns will be addressed to the staff, by the way how is your son»? Really??? And then tried to get me off the phone. I had to interrupt her and explain there was more to my phone call. When I mentioned how the «Provider» was just going to leave the gash and do nothing about it, then walked out and came back with an answer (as if she left to ask someone what to do), she cut me off to say «I know as a mother it’s scary when something happens to your child». Again blowing smoke up my a**. I interrupted her to say, that is not my point if you would let me finish. When I told her that she didn’t clean the wound and asked her shouldn’t that have been done, she replied «Well I’m not a doctor». I gave her an example «If you fall down and scrape your knee, you are going to clean it before you cover it with a bandaid. You wouldn’t leave the dirt!!! She replied yes. All she did was give me text book responses on how to deal with an unhappy customer. I think its ridiculous that the wound wasn’t cleaned!!!
The office may be clean and new, but it’s obvious the «Provider» who saw my child had NO CLUE on what to do. I’m assured she wasn’t an actual Doctor. I will NEVER go back there!!!