Sharp Vision

This place is one of two locations that are owned by the same people. This is the address of the second location which also should be avoided at all costs.
75 – 14 Metropolitan Avenue
Middle Village, NY 11 379
The guy who runs this place acts like a very bad used car salesman. The employees are rude, lazy and incompetent. Shopping at this place feels like being robbed at gunpoint.

DO NOT GO THERE!!!

Just waited on HOLD for 10 minutes to get a answer to simple question.
Two of my friends told me not to bother with this place… they were were 100% correct.

This is a long review, but if you want me to cut to the chase, DONT GO HERE.
I chose to come to this optometrist since I live in the neighborhood and they accept my insurance. I walked in here with an open mind, but soon clearly understood what was going on.
First of all, they had a woman waiting for over an hour to speak to someone about getting credited back for something and they just ignored her. Not really ok. And then when she finally left all upset, the receptionist called the other office and talked about the angry customer right in front of me!!! Not taking care of the customer who was there, but BS-​ing on the phone? Really? Not very professional.
The Dr was nice enough, but just kept talking and talking and talking… I mean… since when is an optometrist appt supposed to take 2.5 hours?
And then the receptionist, ugh. It took everything I could to not to yell at her; She had NO IDEA what she was doing and everything took three times as long as it should, then she would have to go ask the doctor and still come back with no idea what was going on.
PLUS– they charge you $ 175 for contact fittings, unless you get a years’ supply from them, at which point it is $ 75 (I had to go elsewhere for frames because of insurance and the place I got them from told me they charge $ 23 for contact fittings). Fine, I’m annoyed that I’m pretty much being FORCED to get lenses from you but you say you will match the prices from
and that you have a rebate for me… UNTIL you call a week later and tell me there is no rebate?
If they knew what was good for business then they would be ethical in keeping with their word. Maybe then they would have more business and not need to charge an arm and a leg and try to rip people off.
Two weeks after my last conversation with them, I still haven’t heard from them and just called to find out that my contacts are in. It would have been nice to have been notified, right?
To the person below who said their family owned the business: maybe they should take what customers are saying into consideration because customer satisfaction is what will make or break your business. I will NOT be returning, ever. And I will tell my friends not to go either, because I walked out of there feeling ripped off.

Very professional, friendly staff. Was a great experience from start to finish. The doctor is fantastic. My son’s glasses were ready to pick up in just a week. Couldn’t be happier!

AVOID THIS PLACE! The DOCTOR is Professional, however… the man that tries to sell the glasses is ARROGANT and obnoxious! The one woman receptionist is nice however, this review is based on the overall horrible experience based on the attitude of who I believe is the OWNER/​EYEGLASS SALESMAN.
In a nutshell, this salesman was very pompous, and eager to make a sale, like a BS artist. However, once I asked him for my prescription for my glasses, so I can go elsewhere, he told me there was a fee of $ 75 just to go else where to by glasses! Just for a prescription for glasses! I need to pay $ 75??? …NO WAY!
I feel that after paying for the exam to see the DOCTOR, I should be able to take that prescription for GLASSES ANYWHERE free of charge!! I He examined me, did his job let me have my prescription! This is my opinion, however there is no question that I was treated extremely disrespectfully after refusing to make a purchase.
Bottom line… Doctor is very nice and professional BUT once you don’t purchase eyeglasses. the salesman who thinks he’s the best since sliced bread will disrespect you for not making the purchase through him!!!
STAY AWAY!!!

The owner is a joke… So unprofessional and treats his employees like crap… He tries to up sell you everything and if you don’t purchase your eyeglasses from there they treat you bad and are extremely pushy… Super bad customer service please don’t give them any business and don’t waste your time going here…

Stay Away, rude, wouldn“t take my plan, even though they are listed, said i had to spend $ 360:00 for him to give me service, even though i said i just wanted what my plan offered, i made my complaint to my union, now i am complaining here Rude, stay away.

Warning: long ass review but if you’re thinking of doing business here then you should definitely read this.
This store is supposedly owned by two brothers. I came here to see the Optometrist since it’s very close to my home and my left eye were tearing and hurting very badly. I got pretty good medical service at this place no doubt about that. He made sure my eye was all healed before I get a prescription for both contacts and eyeglass. 4 if not 5 stars for that.
One star for the co-​owner, Steve. I was coerced to buy the contact lenses (which I usually get free or super cheap from my friend who manages an optical shop in the west village with a prescription) and eyeglass. I’ve been eyeing the Fendi eyeglasses and was meaning to buy those from the first time I came in the store. I was told that if I don’t get a whole year supply of contacts and the eyeglass from there, I would have to pay $ 250 for my prescription. What?! I was told by my insurance that I’m covered for eyeglass prescription and certain eyeglasses. I understand that the eyeglasses I want would not be covered and I’m fine with that, but $ 250 just for prescription? What?!!
He did manage to persuade me to get contacts and glasses from them. Steve said he’ll «waive» my prescription fee and copay for the medical service if I buy the glasses and contacts. Came up to $ 500 I think.
My one star rating didn’t really come from that tho, I’d still probably give them 4 stars for the super friendly receptionist and optometrist. Before I committed to buying I told Steve that I’m leaving for vacation out of the country for two weeks the following Friday and would need it by Thursday since I have an early flight, which is over a week from that day. He said and I quote «Oh! We’ll have them ready for you by then. Should be ready by Wednesday». He sounded so confident and I trusted him. What a big mistake!
I called Thursday morning the following week and was told to call in the afternoon. Numerous phone calls that day yielded nothing until I finally had enough of the run around. I asked to speak to Steve. He acted like he doesn’t know about the promise he gave me and said it won’t be ready until next week. I’m leaving the following day. I cannot travel blind and if I knew he wouldn’t deliver what he said I could have gotten my contact lenses elsewhere. I demanded that he either deliver what he promised or I get my money refunded. No apologies whatsoever for the inconvenience and slammed the phone on my ear.
After numerous conversations on the phone (I wasn’t even asking to get the items anymore, I’ll be gone for over two weeks, I just wanted my money back and nothing to do with them, ever. Which of course they didn’t want to do), I was again promised it will be ready first thing in the morning. The day of my INTERNATIONAL flight. They open at 10 and my flight was at noon. What!!!
5 mins before 10 the following day, my luggage with the bf at the airport and I’m still in Maspeth. Ughhhh. Just thinking about that whole scenarios giving me hypertension. The other receptionist was there and not the one I originally spoke to. She said contacts are there just waiting for the glasses. Ok. I sat at the lobby waiting. Saw delivery man come in. She opens the boxes, look at the glasses and did not say anything. Ok. Delivery man said there’s another box sent to the other location. My luck mine would be on that one. And yes she said it was. What the?!
10:20 am delivery man hasn’t come back. Yet, she called the other store. Mind you I was paying attention to everything this girl was saying and doing. She tells the girl on the phone she has not opened the boxes and looked at the glasses. Lie! She did. She had me wait 20 mins for glasses that was already sitting there! I could have drove to the airport and spared bf same stress I was feeling. Whatever attitude I gave this woman was deserving. And if you’re my friend, coworker or just someone who knows me, you know I do not do that. I’m very patient and would always give anyone the benefit of doubt. This lady was just incompetent.
Unprofessional owner. I shouldn’t have been surprised at this lady tho, witnessed the owner yell at her during my first visit.
What a nightmare! Never again!
P. S. If this business is losing customers, it isn’t because of bad reviews. It’s the shitty service. :end of rant… takes anti-​hypertensive medication:

Worst place ever, they tried to triple charge me for an eye exam because I didn’t want to purchase contact lenses from them, they wouldn’t give me my prescription. Next I witnessed how they charged a lady $ 500 for frames which you can buy online for $ 150. Disrespectful and nasty people. Stay away for your own good.

Place is a rip off! Shady! the owner is extremely pushy, I understand they want to sell and offer their products but it became extremely annoying being asked to buy a year supply over100 times when I kept on repeating I only needed a few boxes of supply, it became so aggravating that I told them to please give me my prescription immediately! They gave me an attitude, after that i went somewhere else and noticed how they overcharged me for contacts and eye exam! Please stay away from this thieves!

I find they have you wait a very long time to get your glasses. They are overpriced. The Doctor and the staff are fine but the one you need to see for frames is another story. They try to sell you expensive glasses. I will not return.