Khouri’s Oriental Rug

Unprofessional. Poor service and abysmal job on my carpets. It took three months to get back my 4 carpets two of which were to be cleaned and have minor repairs (reinforcing binding). First none of the carpets looked like anything had been done to them. They were all in very good condition but we were having them cleaned since we had months of construction and our house was so dusty. Half of one carpet is covered in dirty brownish stains. The other has stains and was not repaired. A third carpet I wanted shortened wit its tassels re-​attached: they never informed me what they were going to do after weeks and weeks and weeks waiting on them. I called a few times and was told they were deciding how to do the job: finally I called and they said it was ready and delivered it done contrary to what I was told. When I said I was unhappy I was told we will take care of everything. When my husband called Marion to say he was concerned that they would have our two carpets for some unspecified amount of time and we were concerned since they weren’t done right the first time, she starting screaming at him and said they would never step back in our house. She said what do you want and he said a refund since you didnt do the job we paid you to do. She said she would get back to him. We have never heard back from Khouris. I have filed with the BBB and Khouris hasnt replied to them either. This company is a fraud in my opinion.