Boston Interiors

Customer service at this store as well as the one in Westboro is excellent. One of the rugs I had purchased was not wearing well and they replaced it with another one without difficulty. I really appreciated that they did not insist that we buy the same rug since we were not pleased about how it was wearing. The replacement rug is perfect and is wearing very well, so far.
Thank you to the staff the both stores.

Our family has purchased thousands of dollars of furniture from this location over the years and specifically our brand loyalty has been to this store until recently. I’m an expecting mother who picked out a glider nursery chair for our nursery. We live in NH, however a family member said she could pick the chair up from the warehouse to prevent the shipping fee. We still purchased the guardsman insurance incase anything went wrong.
So the chair was picked up and upon unwrapping it at home it made a loud crack noise every time you rock backwards (defeating all purpose of rocking a baby to sleep). I immediately called and Salesperson Rachel apologized and said someone could come pick up the chair. She then checked with the manager Dee who stated it is policy that we must bring the chair back to the out of state warehouse ourselves. I said this situation should be made right as it was given to us defective. She said she would talk to her service manager and call me Tuesday.
I never received a call so I called her. Her response was the same; it is policy and they will not eat the expense for them to come pick up the chair. So the family who has been loyal to this store for years has to be inconvenienced for them giving us a defective product. Extremely poor customer service. Will never be doing business here again.

This store is just wonderful, we furnished our new home with almost all furnishings coming from this store. The manager Dee was a pleasure to work with and went out of her way to accommodate our delivery schedule. Five stars plus!!!

I was told that all the sales help in the Mashpee store were designers. Interior design is the art and science of understanding people’s behavior to create functional spaces within a building. Decoration is the furnishing or adorning of a space with fashionable or beautiful things. In short, interior designers may decorate, but decorators do not design. Not one person in this store is ASID certified. They are falsely representing themselves. Just because you sell a coffee table does not make you an Interior designer. In addition, the sales staff follows you around and is overly anxious to sell and make commission. The woman where giggly unprofessional and way to eager. Its best to seek out a real designer. Remember… you get what you pay for.

Having purchased thousands of dollars worth of furniture at different Boston Interiors over the years, I will not be returning. I recently purchased what looked like a nice sofa table (about $ 849 I think) and as it was out of stock at the store they would have one brought there in a week or so. I called and they said yes it is here and come on in and pick up. When I went to pick up I was given a sealed cardboard delivery box and told to take home and assemble something that was made in China. The clerk and store manager were rather condescending. They lost a good customer for the company.