Vinaccio Coffee

The owner of the coffee place is rude. He doesn’t care about his employees much less his customers. The employees never know if they will get there check on time or even the full check with his excuse «I’ll pay you the other half later».
It took him two months to bring a customer chai, she was a regular for years and came in everday asking for chai, making the baristas look bad.
He goes through employees like sand. He will fire anyone at the drop of a penny. After telling him multiple times that an employee wanted more hours he gave the new girl 5 of the best shift and the one that was there the longest 2 ½ of the worst, when she confronted him about it he fired her. Didn’t tell her just talked to his other employees behind her back to get her shifts covered then took her off the schedual. This employees was the one that went to the store for him because she was tired of him not picking up bananas for smoothies and she was tired of customers being mad at her because he is lazy.
The reason for the «Russian Roulette» barista is because nobody gets trained there. You show up and just start working. That place is a complete sh#! Show.

I used to come here all the time for my coffee and it was amazing. The last time I was in I ordered 2 flavored lattes and they tasted like garbage, one of them didn’t even have coffee in it, I had to go back and have them both remade. I took them home and my daughter and I couldn’t even drink them… not sure what is happening with their baristas but I won’t be going back. I don’t like playing Russian Roulette with my coffee when I am on my way to work. I have tried contacting someone to speak about this situation but it seems there is no one to contact. Sad, because their coffee is much better than Starbucks when you get the right person making it.

Service and drink can vary depending who makes it. Prices are extremely higher than normal. Two drinks can costs us 9 dollars plus the tip for an average drink we can get at Starbucks for 7. Good location and atmosphere though

I come here regularly, even though I’m not local, because this place is my favorite. The vibe is really relaxed, the baristas are friendly and have always fixed my order if they accidentally made it hot instead of iced or something. The prices are very reasonable. Definitely cheaper than Starbucks and better tasting coffee! The white mocha is my favorite.

Went in on a Saturday afternoon and it was chaos with only myself in line and about 4 cars in the drive-​thru. Ordered a cappuccino and a latte. My husband said his was cold, and so was mine. Flavorless. There were four young girls behind the counter and after standing there for approx. 5 mins., one of them finally acknowledged me but didn’t take my order. Another 5 mins. passed and now there are approx. 5 – 6 people behind me. Finally my order was taken. There was a problem with a drink order in the drive-​thru and after it was resolved, one of the girls starting making fun of the customer who had just driven off. Last time I checked, THE CUSTOMER IS ALWAYS RIGHT! My husband and I were very hopeful, as there is a beautiful Dietrich roaster as you enter. There’s potential, but needs to be some direction for the young girls there alone. One more point, during the middle of this chaos, one of the young girls appeared to be the one in charge or at least pretending — told another of the girls to gather up and take out all of the trash. After reentering from dealing with the trash, no hands were washed (this is awful). Plus, you deal with clean-​up and trash issues, WHEN THERE’S NOTHING ELSE TO DO AND NO CUSTOMERS IN LINE!

Very good local coffee shop! The crew that works here is so over the top friendly, they made it so we go here all the time now. Their fraps are so much tastier that SB and a lot more affordable as well. We love this place!

I’m not a coffee drinker, but I have friends that are hardcore coffee peeps. My BFF from BC came up to visit and I asked him, you need your coffee fix? We drove to the nearest place to my home, bought him regular drip coffee from vinaccio’s and he’s totally hooked. I get him a gift card every time he visits. Says the coffee is rich, flavourful and not too strong! Cousin from San Diego came down, took her to Vinaccio’s… She ended up buying coffee beans for her dad! Wow! Must be some good stuff!!! I take everybody there now! Just be aware, they do tend to service the drive thro faster than going into the place. Can be long wait inside! But 4 stars for the coffee bc my friends/​family rave about it and ask me to take them there when they visit! 3 stars for service. Never had a post worthy issue but they could stand to be a lil’ more friendly!

Spent $ 3,25 on vanilla Americano iced with cream. Might as well been a latte when I mentioned it they did nothing so I asked them to dump some out and just add
More ice. She did but left coffee with cream running down side of my cup. To some not a big deal, but I was in my first brand new car EVER. At 40 something I don’t think service should be rude and to get what you pay for should be a simple request.

This place absolutely sucks. Dirty establishment, over-​priced coffee, and pathetic customer service. Don’t waste your time or money here. This is not a business that cares about its customers.

When they first opened I was excited to have a coffee shop so close. Unfortunately since they opened the coffee and service has gone downhill. I literally drive by now and can smell the burnt coffee from inside my car with the windows up. They also are not a place that is warm or inviting. It would not be a place to meet up with a client or even sit and get work done on your laptop. The hours are very limited. I now get coffee at the Espresso Connection on 4^th and State. It’s a night and day difference.

I tried this coffee shop a few times, as I pass by it to head to the freeway. I’ve had only their iced teas and caramel lattes.
The good: They have a drive thru which is nice when I need a coffee but have a sleeping child in the backseat. The inside is nicely decorated and for the most part empty. There’s free wifi but I’ve never used it. Their coffee doesn’t taste as burnt compared to Starbucks roast. I do like that they have a 32oz size for when I really want to be glutinous.
The bad: Service can be iffy. I’ve gone in and gone out, and other times it’s a long wait as I noticed they take priority to the drive thru. Their prices are higher than most other coffee chains which might not seem worth it if you just get basic lattes like I do. There’s not much seating inside either. However, there are outdoor seating if the weather permits.
Overall pretty average coffee which is disappointing since they’re pricey. I would rather go the extra half mile or so and go to 4^th St Coffee or even Starbucks.

I went through the drive through window and ordered a 12 oz soy latte, hot. I was floored, firstly, that it cost $ 5.16 and, secondly, it felt rather light in weight. I had people waiting behind me so I took off. I removed the lid and was curious to see where the coffee was located. I had to stick my finger in the cup almost up to my knuckle to find the coffee level. The coffee itself wasn’t even that good. It tasted like coffee dregs and burnt and old. Nasty. They will never get my money again. Looking at the shop with its high industrial ceilings and its trendy atmosphere is a ruse to disguise high priced lousy coffee.

The first thing that caught my eye was their roaster/​grinder in full view. It gave the impression that Vinaccio takes their coffee seriously, and combined with the mellow décor I thought I was in for a treat. Unfortunately, the mocha wasn’t that great and the bagel was a bagel. I’m pretty sure they just use Hershey syrup and the mocha didn’t taste that much different from the powdered chocolate milk mix I used as a kid. The baristas were friendly and speed was average during a light morning. I’ll have to try their drip coffee next time but wasn’t overly impressed.

The drip coffee is good. I wouldn’t go out of my way for this place, but because of the location I don’t have to.
Try it. It’s not a big coffee chain, but it’s always busy… So that’s something.

Horrible!
Horrible customer service, disrespectful owner, careless staff!
We overheard the Baristas saying the F word while we were sitting and trying to have a conversation. A customer went up and told them that there were no napkins in the messy bathroom, and they didn’t aknowledge it for what felt like at least 2 hours. The owner came in there while we were there and ordered his employees around, very arrogantly. Didn’t even aknowledge the new girl that was there training, until the other girl brought it up. Would give it 0 stars if it wasn’t for having to give ‘A’ star. I’ll definitely go to the little espresso stand down the road instead!

First time I went there it was through the drive thru. They filled the ice drink so full it spilled over onto the top of the plastic lid when they put the straw in. I didn’t realize this until I took a sip and it ended up down the front of my shirt. They could have wiped up the excess coffee before serving it to me. The women behind the counter are not friendly.
About 4 years have gone by so I thought I’d try again… 3 tries later and I’m out and not going back. If you can’t follow a customers simple request of «no foam» then why give them my money. And the company still hasn’t addressed poor customer service issue. I’m sticking with Locals coffee across the tracks!

I brought a client here for a meeting and I was very disappointed in the service this place provided. The staff was extremely rude, plain and simple. I will not be coming back.
First and foremost, their menu board is not representative of what they have. For example, their menu board mentioned they had a «frappé», which I took to be similar to a Starbucks frappuccino. The barista said they didn’t have that anymore. I then ordered a shake. The barista said they didn’t have that anymore either. So, I just settled on a water. I was told that if I wanted a water, I needed to buy a bottled one. Ok — not trying to create a scene, I did.
Throughout my client meeting, you could hear the baristas screaming and hollering. A very unprofessional environment. Then it came time for closing. No warning. The barista came up to us and said it was closing time. It would have been nice for a warning, like «we close in 15 minutes». So we just went next door to finish our meeting.
I will not be back. This place lacks customer service and doesn’t seem to care about the customer. They only seem to be concerned with themselves (i.e. getting to go home right when they close).

I used to love getting my white mochas here since last year. The last five or six visits have all tasted differently. I keep giving them the benefit of the doubt. But today, I don’t think I’ll be ordering anymore. My white mocha tasted like burnt coffee that has been sitting at the bottom of the pot. Totally disappointed.

So I’ve drove past a million times. I come to Marysville for 4 reasons. To see my grandma, to take my dogs to the vet, go to Jones & co and Bath & body works. Make that 5 reasons now! I will be stopping for coffee on every trip to Marysville from now on. I TOTALLY regret driving to north Marysville for Starbucks when in Marysville now.
For the drink cost… was it a larger sticker price than anywhere else including Starbucks? Yes. Was it worth it? Does the fact I haven’t stopped thinking about it since Saturday say anything? How about the fact I’m considering driving from Redmond to go there right now? Or the fact I’m dreaming of one opening in the Bothell/​Kirkland/​Redmond/​Bellevue area. I would delete my Starbucks app & give up my gold card in .0012 seconds. I’d be in the drive thru every day.
For the drink taste. I usually get a Venti tripe iced espresso with sugar free hazelnut & light cream at the infamous green straw. It’s bitter usually but does the trick. $ 3.23 + tip give or take depending on the tax. So I noticed at Vinaccio they have solo & dupio espresso. So I got the closest thing to my usual… iced Americano with sugar free hazelnut & cream! I took a sip & was sure it wasn’t sugar free. So I tested my blood sugar and drank it & tested again. It WAS sugar free after all! No funky fake sugar after taste. I am curious what kind of sugar alternative it is. But It’s so good I don’t care haha! So I hand over that $ 5.23/$ 6 with tip happily next time!

I’ve been to this place about five times now and have to say that I’ve been dissapointed every single time.
The pros: It is a local coffee shop that offers a great deal (the 50 card for 35, which I’ve never actually purchased) and it is rather appealing, looks wise. Plus, they roast their own beans.
The cons: The coffee sucks! I love my triple shot, white chocolate, iced Americanos. It seems like the simplest drink to make… how do they mess it up? It tastes like sweetened water. I love that strong coffee taste… that’s why I order a 16 ounce triple, but they never get it right and the Baristas are RUDE! They roast their own beans, but that means squat if the baristas don’t know how to assemble the drinks properly.
My husband went in today and ordered us two coffees. When he got to the window he told the barista that he wanted them iced… her response was «too late she’s already making them.» I wish I had been there! When will the owner of this place sit down and have a chat with these barists and introduce them to the ins-​and-​outs of basic customer service? It’s such a shame because this place is right up the street from my house, but I’d rather drive a mile further and go to Espresso Connection. Much better coffee and the baristas are always accomidating and pleasant to talk to. Sad to say that I will never waste my money or time here again :(